Customer Reviews for Viaa Convenience Store And Smoke
(U-Haul Neighborhood Dealer)

Rating:

2.0

This location continues to charge me for additional warranty when I decline the warranty. This is the third time it has happened. My vehicles are always dirty and the photos do not match the actual condition of the vehicle. Yesterday's truck had cigarette ashes and a smell of second hand smoke

Rating:

1.0

The attendant was not customer friendly, he's rude and attending to customer who rent U-Haul wasn't his priority according to him

Rating:

5.0

The location was not the chosen location. They change it.

Rating:

3.0

The person what handed us the key was very very rude

Rating:

5.0

I will recommend this store, guys are helpful if you are looking to rent a truck. Take note, if you don't buy an insurance coverage make sure you take pictures of the truck in and out, actual mileage and gas level to avoid problems when you got charged.

Rating:

5.0

Girl behind the counter is very customer friendly, even come out to the truck to explain everything.

Rating:

3.0

At first i was made another reservation and then a lady called me that the location didnt have the truck that i need, thus i need go this one. The lady offered me a discount with 0.69 per mile. However i was charged 1.11 per mile. The truck was good and the staf in this location are nice but the charging systerm not that well

Rating:

1.0

Terrible experience. Took half an hour to get the ban made me late for my appt. Kept saying he didnt have the reservation but did. Said he couldnt help me and i had to call the number. Never gave me a contract or anything to sign. When i asked about gas said he had no idea Made me give my details a third time. I specifically said i did not want insurance and he put it anyways When j looked in the app for how to know what gas to put in it said look in your contract which i didnt have. I asked him again about contract said he had no idea. Had to call uhaul a second time to ask and they sent it to me Overall terrible experience and would never do again

Rating:

5.0

Nothing, everything was perfect!

Rating:

5.0

Best service. Very much helpful

Rating:

2.0

Pick up was pretty rough. I couldn't self check in and it took 45mins to get the keys from the staff.

Rating:

5.0

This location was fine but the reservation process was garbage. I made a reservation for 8 at a location that said it had online check in. It did not. This caused me to spend at least 40 dollar extra in uber charges and at least 20 dollars more in gas and mileage. Uhaul is garbage and I will not use them again.

Rating:

4.0

Van was in extremely bad condition some one had pets in van cabin,smell was unbearable and huge threat to health

Rating:

4.0

No comment

Rating:

5.0

Great customer service. Highly recommended.

Rating:

5.0

Nothing. It was convenient and effucuenty

Rating:

1.0

I spent 1 hour and a half to do the process of pick up due to an error on the contract. I left there being promised that it would be updated once I returned the van. I received the receipt which does not contain any changes from the "original" contract.

Rating:

1.0

Streamline your pickup service/mobile pickup

Rating:

1.0

This was an absolutely unacceptable service. I had to wait 30 minutes for the man to figure out how to provide me the car, wasting 30 minutes of my time with the van. The van had low tire pressure and there was no option to take another one. We had also paid extra for a dolly, and it was not provided in the van. I am extremely disappointed with this experience.