Customer Reviews for Viking Auto
(U-Haul Neighborhood Dealer)

288 reviews

4521 Sunbeam Rd   Jacksonville, FL 32257

(904) 745-4479

Office Hours

  • Mon-Thur: 8 am–4 pm
  • Fri: 8 am–2 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(904) 745-4479

4521 Sunbeam Rd
Jacksonville, FL 32257

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–4 pm
  • Fri: 8 am–2 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Business was closed when dropped off truck.

Jonathan B 
Rating:
3.0

Have the dolly and furniture pads IN THE TRUCK customer has paid for. Have alternate attendant at facility don’t just tell customer attendant broke his foot yesterday and HE has to do it all online himself! Gheeze

Sean D 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO M 
Rating:
5.0

Customer did not leave a comment.

Miguel P 
Rating:
3.0

I took pictures of the vehicle before, if you need me to upload them I can email. The fuel in the truck haded out wasnt full, the 3 separate charges from uhaul are confusing. Please concat me so I can figure this out.

Alexander K 
Rating:
3.0

The location was easy to find. The truck was clean. We picked up on Saturday, so the business was closed. We had some trouble with the UHaul app and the location verification, but other than that the pick up went smoothly. I received 2 calls confirming my truck. Unfortunately, the did not have a dolly for me, although I had reserved the truck almost a month in advance. The confirmed an appliance dolly and 6 pads. Neither were in the truck. This was unacceptable. The confirmed on Friday that I would have these and I did not. I would recommend this location because it is a good location, but if you need help, or are missing items, there is no one there to help you.

Mary W 
Rating:
5.0

Thank you so much for your help! You were very helpful and accommodating!

Shawn P 
Rating:
5.0

Great customer service and efficient process

Jessica B 
Rating:
4.0

Customer did not leave a comment.

Tim S 
Rating:
5.0

Paul was great!

Kim D 
Rating:
5.0

Customer did not leave a comment.

Fernanda C 
Rating:
5.0

Very professional

Philip O 
Rating:
5.0

Customer did not leave a comment.

Lindsay R 
Rating:
4.0

Customer did not leave a comment.

Adrian M 
Rating:
5.0

Great customer service and I really appreciate the support for me and my family BIG MOVE… thanks U-Haul!!!!!

johnathan l 
Rating:
3.0

Return process was terrible. The Uhaul app crashed every time I tried to add a picture. When I called for help, I was told that the app should work and to call uhaul to sort it out.

Janice N 
Rating:
5.0

Customer did not leave a comment.

Peter D 
Rating:
4.0

Customer did not leave a comment.

David W 
Rating:
4.0

Customer did not leave a comment.

Sullivan A 
Rating:
3.0

The attendant Harry was really mean. He stated that I could rent the uhaul until 3 pm. I was told if I went over my time I would be charged extra. I was harrassed to return the uhaul immediately at 3 pm. Harry snatched the key out my hand and threw it across the room. I was offended and fearful. As the other attendant laughed and told me to just go. I won't use uhaul again.

Mia J 
Rating:
5.0

The man working there was so helpful when I dropped it off. He helped me do all the paperwork, and was friendly and inviting.

Ana H 
Rating:
5.0

Customer did not leave a comment.

Deja M 
Rating:
5.0

Customer did not leave a comment.

Nieyetta D 
Rating:
5.0

The online service needs reviewed. I did all self checkout and pickup and it wouldn’t allow me to add additional miles. I also couldn’t get the size truck I needed. It seems like the self service isn’t responsible for providing correct size truck where if you go in person to Uhaul they will find the correct size and ask about the mileage and allow you to add additional.

Brittney T 
Rating:
4.0

Customer did not leave a comment.

Adriana G 
Rating:
3.0

Customer did not leave a comment.

Cindy C 
Rating:
1.0

Not tell them the price is $50 then charge me $150 guy at the desk also goes by dj liquo and would not stop telling me to check out his music and couldn’t explain any of the pricing accurately to me, kept trying to add more money but agreed on a price of something around $56 which is what I booked it online for, I have used U-Haul a number of times and never felt with a problem like this, I said I only needed the truck for a few hours but they closed at 2 so he said I have to do after hour drop off or come in the morning, came in the morning and found out they weren’t open

Matthew S 
Rating:
3.0

Worked well

Eric A 
Rating:
5.0

There was problems with the app. Myself and the other two people who were picking up had to call U-haul customer service to check in. I recommend working to improve app

Renee J 
Rating:
1.0

Entire process was terrible, from the app not working to the having to squeeze in to a tiny little parking spot when returning.

Seth N 
Rating:
5.0

Customer did not leave a comment.

WARREN B 
Rating:
4.0

Customer did not leave a comment.

carla h 
Rating:
3.0

Unfortunately, I needed a furniture dolly that this facility did not have. The check in is far to complicated with all the scanning of id.

Stephen T 
Rating:
5.0

You ask for a second document, like a passport, recent lease agreement or something else, folks are usually not walking around with these things. I had just signed my lease so it worked, but that could have been problematic. Otherwise, very good experience.

Jodie G 
Rating:
2.0

Check the trucks better. This one was filthy and glitter was everywhere and the AC kept going in and out

Jeffrey W 
Rating:
5.0

Customer did not leave a comment.

LIDUNIA W 
Rating:
5.0

I have been renting this truck for a couple weeks

LIDUNIA W 
Rating:
5.0

Customer did not leave a comment.

Ana H 
Rating:
5.0

Very good always

WALCHER J 
Rating:
4.0

The customer services was great and the environment was very friendly.

carla h 
Rating:
4.0

Customer did not leave a comment.

Karthik B 
Rating:
4.0

Customer did not leave a comment.

CATHRIN H 
Rating:
1.0

It was a bad experience. This was my first time renting a vehicle from you. I was surprised by the lady who answered me, she said that there was a red alert in my name and I couldn't rent the vehicle. But how was there a "red alert" in my name if I never rented a truck with you, Uhaul? I asked how that was possible? And she replied that it was a system thing, that I had to call the central, in that time I lost business, I lost money. Did the attendant issue an alert because my English is not so good? I am a "legal" immigrant in this country, I gave her all the documents she asked for including my Florida Drive License. I was treated with prejudice by Uhaul and that I will not admit.

BRUNO S 
Rating:
2.0

When trying to take a picture to show that my U-Haul was clean, I kept getting a picture upload error. I took the picture numerous times and still there was a problem. I had to call U-Haul just to tell me that my reservation was complete and I can drop off the keys. The app would not let me complete my drop off without taking the pictures, but some how the U-Haul rep was able to let me know that my drop- off was complete. What was suppose to be a convenience was an annoyance when using the “ truck-share option”.

Glenn G 
Rating:
2.0

Customer did not leave a comment.

Michelle M 
Rating:
3.0

Customer did not leave a comment.

Wanda R 
Rating:
1.0

I was sent to a different location from my original reservation just for that location to have no vehicle for me. Then I was sent somewhere else even further. My original reservation was for 8am it was 10:30 by the time I got a vehicle

DESSANY H 
Rating:
5.0

Customer did not leave a comment.

Debra A 
Rating:
5.0

Customer did not leave a comment.

Scott F 
Rating:
2.0

The actual manager of the mechanic shop where this satellite location is on Sunbeam was very nice but todat when i called back because i left something in the car it was the actual uhaul worker & was the most rude man I’ve ever met. He lied & said i didn’t put gas in when i was literally on phone with customer service refueling ( i only went 24 miles & put 2 gallons in& then he was screaming at me and told me my card was declined, refused to let me talk to manager & hung up in me. I called the 1800 number & she said my card did NOT decline & apologized for how horrible that man was. The computer wasn’t working when i dropped off van last night so i closed it out over phone with customer service. I will still use UHaul but Not at that location as ling as that man wirks for uhaul. This does Not reflect Vikings auto Electric & Air, that manager from Orlando was very vert nice.

KRISTA G 
Rating:
5.0

Very good company for all your moving needs.. and very good customer service

Veronica J 
Rating:
5.0

Customer did not leave a comment.

Douglas M 
Rating:
4.0

Customer did not leave a comment.

Michelle H 
Rating:
5.0

This location be open on weekends.

Timothy H 
Rating:
4.0

I got charged and extra fee for what it doesn't say it was just deducted from my bank. The truck was not swept out and the A/C was not working very well. Overall the experience was easy and the gentleman was very pleasant when I dropped it back off. The gas tank was filled up next door and was completely full when I returned it.

Tara S 
Rating:
1.0

When I order furniture dolly and a dozen blankets 4 days before pick up, I expect them to ne there or a call to let me know the equipment was unavailable. Unacceptable when I have used uhual 4 times this year and this was the worse.

Brandon M 
Rating:
5.0

Everything good. People very helpful and educated. Good car. Thanks a lot.

Marcus A 
Rating:
5.0

Everything was good

William L 
Rating:
4.0

Customer did not leave a comment.

Edgar C 
Rating:
5.0

Great service. Great people

Nathaniel R 
Rating:
5.0

Customer did not leave a comment.

Samantha B 
Rating:
5.0

Customer did not leave a comment.

Becky C 
Rating:
2.0

Store had no pads or Dollie’s as promised online. The whole process is cumbersome. Everything needs to be done twice. Could be much simpler.

Radames O 
Rating:
3.0

Customer did not leave a comment.

Tanga E 
Rating:
5.0

Clean, good service

Durgasunil V 
Rating:
5.0

Customer did not leave a comment.

Russell L 
Rating:
3.0

Location wants customer to return truck clean. I picked up truck with dog hair inside and dirty. Location charged me for fuel and told me to return the truck with the same gas level which I did. Taking customers money anyway they can

peyton c 
Rating:
5.0

Everyone was friendly and helpful. Convenient location (for me). If you are nearby, this place is great.

Scott S 
Rating:
5.0

Customer did not leave a comment.

Doretta W 
Rating:
5.0

Customer did not leave a comment.

Yansheng Z 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

Craig P 
Rating:
3.0

My truck order was missing the furniture pads and appliance dolly, I reported it at pick up and a refund is yet to be issued or the issue even acknowledged.

Katherine T 
Rating:
5.0

Customer did not leave a comment.

Barbara S 
Rating:
2.0

Customer did not leave a comment.

Madeline O 
Rating:
5.0

The gentleman there was very helpful and talked to like human being.

teresa k 
Rating:
5.0

Staff was very friendly and professional.

Jonathan G 
Rating:
3.0

The truck was clean, but it ran horribly. On flat intercity driving it constantly felt like it was on the verge of stalling out. When idling at red lights you could feel the timing was way off.

Patrick e 
Rating:
5.0

Great friendly service

Kurt Y 
Rating:
3.0

the repair person (thomas) was very gppd Getting help was more difficult than it needed to be.

PATTY S 
Rating:
5.0

great staff, helpful and friendly service. explained everything very well.

JAN A 
Rating:
5.0

Very easy system with the mobile check-in

Vincent K 
Rating:
2.0

Use a different location, this place had no idea what they were doing

Simmy V 
Rating:
4.0

Customer service at the Viking Auto Electric was super. But regarding having to scan my Drivers License into your recording system, that opens my PII up into yet another place for it to be stolen. The onsite rep should be trusted with seeing it and verifying it. Now my personal data is in yet one more location waiting to be stolen pls stop this practice. J Hamel

Jerome H 
Rating:
2.0

Customer did not leave a comment.

Scott M 
Rating:
5.0

Customer did not leave a comment.

Islam I 
Rating:
5.0

Customer did not leave a comment.

shane c 
Rating:
5.0

Very professional and efficient service!

DAVID B 
Rating:
1.0

Hands down the worst UHaul experience of my life. I got a 15 foot truck, with the full coverage insurance, added a few blankets and a dolly. That equalled out to $132.77, which was pricey, but reasonable. The check out process was pretty easy, I moved what I needed to and came back. Upon my return they told me to unload everything out of the back, which was weird because every other UHaul experience (and I’ve had a lot) just mad me leave it in the back, and they dealt with it. So I take everything inside and they inform me there’s a BLANKET FOLDING FEE?! How ridiculous. But I did it, then I go to leave. The man then told me I needed to put gas in the car, or I’d be charged, which he did NOT mention when I checked out. So he tells me to fill up the truck, which was on a half tank, not full when I picked up the truck. I spent $77.17 to fill up the truck when I drove a total of 43.4 miles. I learn AFTER this man tells me to fill up the truck, that UHaul does not refund gas you put in if you put in too much. So this company stole about 15 gallons of gas from me after I put just over 18 gallons in, per the guy’s request. They also boast to offer a “military discount” which they did not give to me. So in total, I spent $200.92 for driving 43.4 miles and for just over 2 hours. Save yourself the headache, and do NOT go here.

Meghan C 
Rating:
5.0

Customer did not leave a comment.

Dan M 
Rating:
5.0

Customer did not leave a comment.

Yvonne Y 
Rating:
3.0

Customer did not leave a comment.

Linda W 
Rating:
5.0

Owner was very helpful.

Fabian Y 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

The check in process is confusing and the instructions on the site seem outdated. Please provide new information.

Ashley B 
Rating:
5.0

I've known Viking Auto for many years, they worked on my Mercedes back in the day. To find that they were also a UHaul dealer, we wanted to rent from Harry for this move. Everything went smoothly, the van performed nicely. The price of gas nowadays is exorbitant. It takes $90 to fill this puppy up. So take it easy when driving on the highways.

vince p 
Rating:
5.0

Customer did not leave a comment.

aaron e 
Rating:
5.0

Harry was amazing! He was nice, knowledgeable and accommodating. Will use this location for pick-up again and would recommend.

Carmen S 
Rating:
3.0

Customer did not leave a comment.

donald b 
Rating:
5.0

Customer did not leave a comment.

Christina F 
No reviews have been submitted for this location.

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