The cab door did not latch properly and the entire ride from Georgia to New York in January was cold and noisy. The gas tank on the dash stopped registering at 1/4 tank and once it was realized that it read 1/4 tank for several miles, we almost ran out of gas. The hand truck we ordered was not in the truck and the 10 blankets ordered were not there. Their excuse was we're not a regular U-haul store. My advice: steer away from the Villa Rica location and go to Douglasville to rent your truck. Villa Rica location was not professional. Don't experience what I did.Susan D.
Customer Reviews for Villa Rica Lock Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Arthur N.
Very helpful, respectful and polite. Great locationJAMES W.
Customer did not leave a comment.Anne H.
Customer did not leave a comment.Tammy B.
Customer did not leave a comment.BRIAN P.
They were not on site. I called and the person, Jess, said to drop the keys and contract in the drop box and they would make sure I had the correct time entered duct I was on time and I did not need to do any further check in on my phone. I dropped the keys in the drop box but was charged for an extra day because they entered the drop later in the day and now I'm charged for there lies and bad business tactics. I would but recommend U-Haul until this is fixed and should have utilized another company .KAREEM W.
I haul completely messed up my move causing me to spend more time and money.Kenyon K.
It seemed strange when I arrived to pick up the truck, the facility was locked down. No one was allowed in. If you want to require mask is fin but no need to lock down. I had to call from out side the building to do business.John O.
I rented a 12 foot box trailer. And it did not come with a jack to lift it off my truck would be able to store it. And honestly it was heavy and it got even heavier after it was loaded. It would be very wise to install Jax and lifts on these trailersJAMES G.
Customer did not leave a comment.ELAINA D.
The vehicle was roach infested. Had to keep spray on me the entire time.DANQUAVIOUS B.
Customer did not leave a comment.Tiffany H.
They had the truck and trailer but not the appliance dolly or enough blankets. Had to go to another store to pick up. They provided no help to connect the trailer.Robert L.
You can compensate me for the added hotel cost and have them refund me for the useless hitch adapter. Also, post a warning that this establishment is unable to assist English only speaking customers.ANTHONY S.
Kimberly was Awesome! Great customer service. I definitely would recommend a friend to this locationTAKESHA W.
Costumer service was helpful, nice, and it made the experience of having to tow my car across the city a lot easier. :)karina A.
Employee was new and unsure of how to put on a trailer hitch.Darla B.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.VICTORIA H.
Little helpRONDA P.
Better lighting for when customers drop off at night, but happy they leave the gate open to do late drop offs.Carol A.
Great people great customer service very helpfulAaron H.
The computer system used by U-Haul is pathetic. I was delayed by 45 minutes because the system would not allow manual entries. The person there (Kimberly) was great, but she had to talk to the district manager to get an answer for our problem. Where are your troubleshooting manuals? Training manuals? Very disappointed in your system.Bruce I.
Customer did not leave a comment.RANDALL W.
Customer did not leave a comment.Willie P.
Check that truck is empty of rented equipmentLOREN D.
This was by far the best Uhaul service I've ever experienced. The lady who helped me was so kind and transparent. Please never let her leave y'all lolTOSHA B.
Rented equipment to clean out my deceased father's residence and returned equipment prior to 24hrs and was still charged for 2 days rental. Not happy at all.JEFFREY H.
Customer did not leave a comment.ROMULUS T.
I had trouble finding somewhere to park the 26 ft truck when I dropped it off.Larry M.
Add some gravel to keep the trailers out of the Georgia red clay in a few spots, otherwise an excellent experience.Danny J.