Customer Reviews for Villa Rica Lock Storage
(U-Haul Neighborhood Dealer)

31 reviews

525 E Montgomery St   Villa Rica, GA 30180

(678) 952-2353

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed-Thur: Closed
  • Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 952-2353

525 E Montgomery St
Villa Rica, GA 30180

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed-Thur: Closed
  • Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful, respectful and polite. Great location

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Anne H. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
1.0

They were not on site. I called and the person, Jess, said to drop the keys and contract in the drop box and they would make sure I had the correct time entered duct I was on time and I did not need to do any further check in on my phone. I dropped the keys in the drop box but was charged for an extra day because they entered the drop later in the day and now I'm charged for there lies and bad business tactics. I would but recommend U-Haul until this is fixed and should have utilized another company .

KAREEM W. 
Rating:
3.0

I haul completely messed up my move causing me to spend more time and money.

Kenyon K. 
Rating:
3.0

It seemed strange when I arrived to pick up the truck, the facility was locked down. No one was allowed in. If you want to require mask is fin but no need to lock down. I had to call from out side the building to do business.

John O. 
Rating:
3.0

I rented a 12 foot box trailer. And it did not come with a jack to lift it off my truck would be able to store it. And honestly it was heavy and it got even heavier after it was loaded. It would be very wise to install Jax and lifts on these trailers

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

ELAINA D. 
Rating:
3.0

The vehicle was roach infested. Had to keep spray on me the entire time.

DANQUAVIOUS B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
3.0

They had the truck and trailer but not the appliance dolly or enough blankets. Had to go to another store to pick up. They provided no help to connect the trailer.

Robert L. 
Rating:
4.0

You can compensate me for the added hotel cost and have them refund me for the useless hitch adapter. Also, post a warning that this establishment is unable to assist English only speaking customers.

ANTHONY S. 
Rating:
5.0

Kimberly was Awesome! Great customer service. I definitely would recommend a friend to this location

TAKESHA W. 
Rating:
5.0

Costumer service was helpful, nice, and it made the experience of having to tow my car across the city a lot easier. :)

karina A. 
Rating:
2.0

Employee was new and unsure of how to put on a trailer hitch.

Darla B. 
Rating:
4.0

.

BRIAN D. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA H. 
Rating:
3.0

Little help

RONDA P. 
Rating:
4.0

Better lighting for when customers drop off at night, but happy they leave the gate open to do late drop offs.

Carol A. 
Rating:
5.0

Great people great customer service very helpful

Aaron H. 
Rating:
5.0

The computer system used by U-Haul is pathetic. I was delayed by 45 minutes because the system would not allow manual entries. The person there (Kimberly) was great, but she had to talk to the district manager to get an answer for our problem. Where are your troubleshooting manuals? Training manuals? Very disappointed in your system.

Bruce I. 
Rating:
2.0

Customer did not leave a comment.

RANDALL W. 
Rating:
4.0

Customer did not leave a comment.

Willie P. 
Rating:
4.0

Check that truck is empty of rented equipment

LOREN D. 
Rating:
5.0

This was by far the best Uhaul service I've ever experienced. The lady who helped me was so kind and transparent. Please never let her leave y'all lol

TOSHA B. 
Rating:
3.0

Rented equipment to clean out my deceased father's residence and returned equipment prior to 24hrs and was still charged for 2 days rental. Not happy at all.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

ROMULUS T. 
Rating:
3.0

I had trouble finding somewhere to park the 26 ft truck when I dropped it off.

Larry M. 
Rating:
4.0

Add some gravel to keep the trailers out of the Georgia red clay in a few spots, otherwise an excellent experience.

Danny J. 
No reviews have been submitted for this location.

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