Customer Reviews for Village Motors

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Village Motors

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David P. on

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Had to leave the trailer after hours; no problem.

Gerard F. on

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Nothing I can think of!! You have a very professional, helpful and considerate staff there!

CHRIS C. on

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David G. on

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Cole B. on

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Karen S. on

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Awful experience. Sent to the wrong location first. Rented for NOON and UHaul changed the pick up time to 3:30pm. If I had wanted it at 3:30 I would have requested that when I made the reservation. The van was not available when we went to pick it up at 3:30. The owner had to call the previous renter twice. He finally arrived at 4:40pm. What a waste of our day. Never again.

Louis A. on

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great experience

Claudia S. on

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Im sure there must be so many customers that leave the truck trashed or don't follow through on their end of the contract; but I wish if we did leave it in just as good of condition and back before contract time that we could get a little discount. thats all. thank you

Allison B. on

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john k. on

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Robert S. on

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Darlene C. on

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Michael C. on

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BOB F. on

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brenda f. on

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Jason R. on

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Christopher M. on

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This was not the original location to which I had been assigned. Thankfully, I stopped at the Greece location to which Haul had assigned me the day before I needed the trailer. They did not have one. Very disappointed in your scheduling system. However, the guys at Village Motor made things work and work well.

mike J. on

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MARY M. on

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Get rid of your cumbersome website. Impossible to use

Richard G. on

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We received 2 different locations for pick-up. That was confusing and the proper location was many miles farther. This caused us to be 5 miles over our original estimate which your company charged us for. The vehicle itself did everything we needed and worked well.

Lorna K. on

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I am not going to recommend or not recommend this location. It was difficult to find a 6' x 12' trailer in the first place, and impossible to find the next size down, a 5' x 10' trailer. If you advertise such trailers, you should supply them. Not everyone needs or wants the ubiquitous 5' x 8' trailers. I do not know how much responsibility for my unhappy experience belongs to this location and how much belongs to U Haul. The trailer that I rented had faulty light plugs. This resulted in me having intermittent trailer lights for the entire day and dark night when I drove it home. At home, I had assistance from an experienced mechanic who discovered that the small, flat plug had a bad ground wire in it, and the large adaptor plug was also faulty. By using my own adaptor plug, and by applying occasional, judicious applications of a pair of needle nose pliers, I managed to have lights for most of the return trip to this location. Also, how on earth do you expect people to handle your trailers when they do not have a jack on the trailer tongue? This makes it impossible for small-statured people to move them around, and to hook and unhook them temporarily when they have any sort of load in them, especially when they have been loaded according to your instructions, with the weight forward. The service at this location was provided by a friendly, personable man. The equipment was clean. The equipment was not well maintained. The clerk on duty did not seem knowledgeable or confident .in working with the trailers although he tried very hard.

PAULA B. on

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Sherry V. on

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Lewis P. on

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Spencer B. on

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Everything went smoothly with great check in and customer service.

Christopher B. on

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keith b. on

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LOUIS A. on

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Great painless experience

DON M. on

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Marcus B. on

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Provide accurate rental availability for the inventory at a specific location. I got yanked around +\- 25 miles for equipment from my preferred location. Worse part is getting news a day or two before rental that the reservation you made a week or more earlier was a waste of time! That makes for a lousy experience.

Todd M. on

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They were very friendly, courteous, and well-informed. It was a pleasure to deal with them and dropping off our truck. I would highly recommend them to anyone needing to rent a truck.

HARVEY D. on

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gerrit V. on

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STEPHEN S. on

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We were able to rent a van quickly and with no hassles. The van was pretty much brand new and did what we needed - move stuff! The staff at Village Motors were friendly and efficient. Overall very good experience. We will rent from them again in the future.

jerry f. on

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Kelsey L. on

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I was given the reservation time of 8:30 to pick up my vehicle and the people didn't even open their business until 9. I was late to my job because we had to wait to get our vehicle.

Wendi P. on

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Daniel M. on

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JIM D. on

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Kimberli K. on

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tahirou w. on

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WENDEL R. on

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Nice, friendly and clean.

terry w. on

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Everything went well. Impressed with the vehicle. I probably needed a small truck instead of a van but the van was easy to drive. Provided adequate room as it was pouring rain all day. Which was the main reason for renting. The key did not fit in the slot of the return box. Excellent

JUSTIN T. on

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keith b. on

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Samantha K. on

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Nothing to improve on, just not a friendly or helpful. Kept his head down and did his job. Convenient location for the area

James A. on

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Not a lot of room for drop off. Had to back in off a busy road. Other than that it was good

WALTER S. on

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Prices of one way trailer use and family oriented(4+ seating) moving trucks

Thomas E. on

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The person at this drop off point unhooked the trailer and put it where they wanted it. I did nothing other than drop it off.

Mary B. on

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Everything was perfect!!

Marc l. on

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Philip G. on

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Victor C. on

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The man was slow and seemed new at doing pick ups. He made the wrong drop off location and wrong drop off date. The people at Long Pond road in Greece NY where I made the reservation were above and beyond nice.

Denise M. on

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Very helpful, couldn’t of been nicer ! Very smooth

John K. on

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Mark R. on

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Michael G. on

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Keep up the great work.

Steve l. on

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Simply dropped off- no interaction w business- it was closed.

LOU C. on

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The drop off location was great! I had a contract for one way trailer, and was told by uhaul corp I needed to return it to pick up location, or incur a couple hundred dollar expense! Wasn't at all impressed with uhaul itself!

beverly d. on

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