The guy at the front desk said he wasn't the guy that rents the Uhaul and that guy isn't in that day. I call Uhaul support and the guy suddenly is willing to provide the keys. Horrible place to get the Uhaul from. Gear shifter is also finicky. Would never pick up here again. The whole Uhaul rental this time around left a very sour taste in my mouth, from allowing me to book at a different location, then saying that truck size isn't available and having me pick it up elsewhere which costs me more miles on the truck and then having to deal with this very bad pickup situation. I will not be renting Uhaul ever again.
JEEGAR P
Customer Reviews for Vinyl Fence Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental and return process were not user friendly. The app is a must to make it easy. If you don’t have the app it’s problematic and that shouldn’t be the case. I missed the representative so I had to do the return myself. I had problems with the app because I didn’t have the phone in me that I used on my reservations. The return took me over an hour. I had to call the 800 number 2x. I would definitely not suggest U-Haul to anyone after this experience. It was absolutely horrible.
Janelle RThe air conditioning or the fan was not working
ROGELIO V