Customer Reviews for VIP Audio & Security

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of VIP Audio & Security

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Van W. on

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Petra V. on

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I had issues with the check in process due to the incorrect phone number still on the account. I think it be a much smoother transition next time

JOHN H. on

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Kendra B. on

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Robert K. on

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Pamela C. on

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Denis R. on

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Dorian E. on

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I picked up the Uhaul with 1/4 tank of gas and dropped it off with more than 1/4 and was still charged an extra $26. The online contract stated it was at 3/8 on pickup which is not true. I have pictures. Also I reserved a 15ft truck and they manually switched my reservation without notifying me. I was forced to drive a 26 ft truck for 5 hours to my destination which was terrible. With only 1 couch. Debating whether to leave a review because I’m used to good service with Uhaul, this was a surprise.

scott T. on

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Everyone was helpful. Would use them again.

TAMMY H. on

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Denis R. on

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Nicole S. on

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JOHN H. on

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Assure that the driver's seat is more comfortable.

Melissa J. on

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Dewarren C. on

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Get more help

Michaela M. on

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MARK H. on

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PETER N. on

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Emily H. on

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PHILIP W. on

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Keep up the great customer service! Enjoyed working with you.

Michael W. on

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Friendly staff. Quick service.

JAMES L. on

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Carolyn at VIP was a dream - best check-in and check-out experience I've ever had at a U-Haul. Thank you Carolyn! Dr. Jim Lewis

Jameka W. on

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JAN S. on

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The woman who helped me was helpful and very nice. The truck was new, clean and easy to drive. Overall a good experience.

Richard T. on

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carla K. on

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Thank you U-haul for your generosity and friendliness towards Southside Tabernacle Baptist. May God give you and your staff members an increase. Thank you and may God bless each one of you!

Richard F. on

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Rich K. on

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glenn I. on

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My reservation was one that was booked over a week in advance. I had called prior to that before reserving as well. Upon reservation I made aware the importance of having this reservation for a 15' truck be seamless as I am in another state. I called the morning of our scheduled date and was assured all was in order. To my disappointment I was told that the 15' truck had a significant flat tire. My clients were told they could not be helped. They were offered a smaller truck which would've never done the job or a very large, twice the size truck which would've been unnecessary and hard for my client to drive. I cannot believe that vehicles are not checked and addressed prior to a reservation. Knowing that you are leaving a customer to fend for themselves for a flat. I would think a courteous air pump would help on the property.

david B. on

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The man who helped me connect the car transport was very helpful, professional, and had great advice.

Michelle C. on

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Staff was great

Carol V. on

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