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randall m
Customer Reviews for Vip Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect. Michelle was a great help!!
Heidi VHard to beat perfection
Brian TExcellent service , fast ,smooth , no glitches!
Larry VThe only issue I had was with the truck not being able to go past a certain speed. I follow the speed limits and the rules of the road but going through Mew Mexico and Arizona there are mountains and downgrades that felt a little scary when there were semi trucks going faster than you and you cannot get out of their way because they are in both lanes.
genessa cWas just what I need for the day of moving
Matt BI was charged an extra $16 on top of my rental with no answer as to why. I brought the truck back before they told me too, swept it out in the parking lot out of courtesy, and also drove it less than 2 miles the gas indicator never moved
Alexis HNothing Debbie was great
Jim PLove love love the lady working in the office! The best of the best!!! Thank y'all so much!
Alexa-rae EWas closed when u haul was dropped off
Doris LHave rented several times with VIP/Debbie. Experience is always pleasant and top-notch!
Cheyenne BGreat service, friendly and informative personnel
Misty KHad to wait 1 hour for the trailer while the 1 employee waited on other customers. Plus he didn’t know how to hook up the trailer. Will not use the location again.
Weldon HMoving is a stressful situation and unexpected things happen, but you can ALWAYS count on U-Haul to mess things up. This time I showed us to a truck with less than half a tank that was dirty in the back and best of all no moving blankets (I had asked for and ended up paying for 3 dozen). Maybe no one at U-Haul has ever had to move, but it is extremely difficult when you cannot protect your furniture. I ended up going to a big box store and buying every moving blanket that had. It cost over $300 just to buy 13 of them. I've been through this before with U-Haul, and truth be told, I am the fool for ever believing that they might actually get it right.
ROGER MThe staff did a good job during the renting procedure and we were quite satisfied!
Thomas MVIP Mrs. You are my go to for UHaul Service very much Appreciated 😌🙏💕
TERESA MI was not exactly happy that she did not honor the Uhaul price and I was supposed to get a discount for ordering online. One of the trailer’s latches was hard to open. But overall ok experience
Amber MVery easy.
Jim BDebbie was very kind and helpful she was so busy but still gave great customer service
nancy dDebbie was great
Scott MThe location itself was fine but the check-in process was one of the hardest things to do. We used the Truck Share process and learned that after an hour, you can't check out the truck that way unless someone resets it. It took us 45 minutes just to check out the truck.
Arianne STold million different stories. To long to go into. I do like uhaul, but maybe a different location uhaul.
RHONDA SThe lady in the office was great, nice, and very informative.
Ashley BDebbie is the best agent in details
JOHN BShe was so helpful and kind and made sure I had what I needed, for as long as I needed, to get my move done smoothly! Thank you!
Christyn BThe lady at VIP was very nice. She helped each person in front of me, and myself, with kindness and respect. She sold items for packing without over selling, but definitely up selling. The van I rented was conveniently located near the office and had a full tank of gas. It was ‘clean’, but a bit dusty in the back and had foot dirt in the front. Heater worked well and the trip to pick up some furniture was as expected.
Erin AThe lady who checked me in and out was very personable, kind and helpful. I appreciate her good customer service.
John CLocation was excellent. The person checking in was great. I would have preferred to do the driver verification before arriving in below freezing weather and having to submit additional information on my phone. This should have been done when I reserved the truck online.
Matt PN/a
Timothy BFriendly, excellent customer service!
Calissa KI was told over the phone the rate per mile would be $0.89. The person giving me the information knew I was renting on a Saturday. On Saturday I when I picked up the truck I was again told it was $0.89 per mile. My nephew was with me and heard her say this. After I dropped the truck in 6 hrs I received my receipt the next day with a rate of $1.09 per mile. I called the rental place on Monday and she said it was $1.09 because it being a Saturday, I reminded her she told me the $0.89 and she state she did not remember. I was told to call U-Haul. I did, and when the person and I connected, she said I signed a contract and therefore no refund. Thank you, U-Haul, for miscommunication!
Carol TWell everything I want good and no complications either with a truck or the storage one great at this point in my decision I would not change locations they're definitely above standard storage thank you very much Randy Trimble
RANDY TIn the year2022 most larger vehicles have a much better ride. My was fine but, we had a few things that were broken, but nothing of great value. Your sign on your truck says " gentle ride van". You should find a way to honor that sign. Thanks for asking my opinion. God bless. Sincerely, Michael Lykins
Michael Lvery helpful...locals make a difference
Austin BDebbie was extremely nice!
Joe AAbsolutely recommend! I’ve rented from other locations throughout the years. Debbie, the manager, has exceeded my expectations every time. I also have my storage unit here as well. She will go out of her way to be helpful, offer advise or whatever is in her power to do. She’s outgoing, positive and displays her customer service skills to the maximum. For all my in town needs, Debbie, by far, will always have my business. She cares about her customers, the business and the location she operates. OUTSTANDING!!
MARIA RSeat belt didn’t retreat and it wasn’t the cleanest.
Mylissa MDebbie at this location was so friendly and was so knowledgeable in the rental process. Will use this location anytime we need a vehicle and will recommend them to our friends.
Sarah Hi don't know.
Roger YWe rented a 10' truck as it was the only one available and a dolly for 7/29 @ 12. At 12:15 we were called to see if we were still coming...yes we were running late. Get there and no dolly. On 7/30, we get a call at 11:26am wanting to remind us to return the truck at noon. We returned the truck at 11:57 and were over charged. A rental that should've cost 39.98 cost 192...we won't rent again
Jayson JEverything was great, no issues!
William DLoved the experience. The lady in the office really knew her stuff!
Karen WFriendly
Hema JDebbie was wonderful
Joey TTruck Air conditioner shuts off while going uphill.
Cody P\Make sure you communicate to your clients where their truck actually will be. I had to drive 180 miles just to move.
Leonard LIt is a pleasure to rent here
Anthony T