Customer Reviews for Wades Texaco Service
(U-Haul Neighborhood Dealer)

3,780 reviews

1911 Guess Rd   Durham, NC 27705
(S Of I-85)

(919) 286-1184

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 6:30 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 286-1184

1911 Guess Rd
Durham, NC 27705
(S Of I-85)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 6:30 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

As usual, excellent service from the guys at Wades.

PATRICK B. 
Rating:
3.0

Small location for massive trucks and vans. Right off a busy street… needs better parking arrangement

LaShunda T. 
Rating:
3.0

The only thing is when I rented a truck on the 3rd a 2022 I didn't have it for 24 hours I rented it at 9:30 he said I had to have it back by 3

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

LUCY S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Gentleman was friendly & helpful; efficient.

MARKEDWARD F. 
Rating:
5.0

Customer did not leave a comment.

PHILIP R. 
Rating:
5.0

Customer did not leave a comment.

hermes V. 
Rating:
1.0

Scheduling issues, miscommunication between scheduling and the pick up location. Had to drive U-Haul 45 minutes back to the pick up location when I asked for one way. Had to pay for the milage anyway.

MICAELA O. 
Rating:
5.0

Great experience, no additional comments.

Jason J. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA R. 
Rating:
4.0

Customer did not leave a comment.

Andy M. 
Rating:
5.0

Always a pleasure doing business at this location.

ROBIN A. 
Rating:
4.0

Customer did not leave a comment.

KELLY N. 
Rating:
4.0

If it's not broke don't fix it

TERRANCE H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

DAVID Q. 
Rating:
4.0

Customer did not leave a comment.

CARLA F. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Everything was perfect. Thank you 😊

WILLIE L. 
Rating:
4.0

The 10 ft. truck ran smoothly, gas consumption was surprisingly good. The clerk was courteous. Everything was great.

EDWARD J. 
Rating:
5.0

Thank you!

Laura B. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
3.0

Customer did not leave a comment.

PIERRE VICTOR CL M. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

STUARTMICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Always great to work with Roger!

Miriam S. 
Rating:
5.0

Customer did not leave a comment.

Victor V. 
Rating:
2.0

Clean up real old school in there.

Darius A. 
Rating:
5.0

U-hauls Customer Service as well as the Location that the Truck was rented from was Phenomenal and very Customer Oriented. The Return of Truck after hours was hassle free as well as convenient.

CHRYSTAL M. 
Rating:
3.0

Customer did not leave a comment.

Lamont M. 
Rating:
5.0

I was not told I would be charged an extra $20. I was not told to sign in the vehicle online as soon as I did.

DANIELLA S. 
Rating:
3.0

Customer did not leave a comment.

MeYatta P. 
Rating:
5.0

The owners were so helpful. They hooked up the trailer for me. Unhooked it. Quick and easy. Moving sucks, but these gentlemen made sure I was taken care of .

JENIFER G. 
Rating:
1.0

Attempting to charge me extra fees falsely. I took pictures of the truck and video of it cleaned and refueled and they want me to pay them more money for false charges of cleaning and refueling. The truck wasn't cleaned before I took it and I returned it with more gas than I received at pickup.

Raykeethia D. 
Rating:
5.0

Customer did not leave a comment.

PHILIP R. 
Rating:
5.0

Excellent customer service

dora B. 
Rating:
2.0

It's not a good site. There is no signage. The office as filled with cigarette smoke when I entered. It's a very cluttered site inside and out with limited space for parking vehicles. I love UHaul, but you can do a lot better than this location.

Anson I. 
Rating:
5.0

Customer did not leave a comment.

RANDALL M. 
Rating:
5.0

Service was fast and efficient appreciate the fellas working at this location off guess road durham nc

Natasha T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

JACOB P. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Lidiya P. 
Rating:
5.0

The guys at Wades were helpful and courteous. Hiring a 2-person moving crew and renting my own truck saved me a ton of money.

ROBERT M. 
Rating:
5.0

Not sure my experience could be any better. Thanks Sam and Roger for being first class.

GARY P. 
Rating:
3.0

The man who helped me was rude and condescending.

REBECCA O. 
Rating:
4.0

Has a very Basic look. Not sure it can be improved.

LAWRENCE R. 
Rating:
5.0

Everything went so well!

DAVIDROYCE W. 
Rating:
5.0

Customer did not leave a comment.

RACHEL C. 
Rating:
5.0

Customer did not leave a comment.

Allen W. 
Rating:
4.0

Customer did not leave a comment.

Joshua Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Lena B. 
Rating:
4.0

Customer did not leave a comment.

CHESTER H. 
Rating:
4.0

Customer did not leave a comment.

PETER Z. 
Rating:
5.0

Van had not been swept out but otherwise was fine.

SEANDALE F. 
Rating:
4.0

Only dislike is that it smelled like an overflowing ashtray full of cigarette butts. Was in there for 10 minutes and the smell was stuck in my clothes.

SHANNON H. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY B. 
Rating:
5.0

They was very nice and helpful when the self checkout would not work.

ROTEAKKA C. 
Rating:
5.0

Customer did not leave a comment.

Carrie B. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE W. 
Rating:
5.0

The gas was on E qhen I got it but the worker told me it have a quarter of a tank of gas in it . Didn't have time to say anything to him about it cause I had to go to work and was running late due to online issue with the truck

ANTONIO E. 
Rating:
4.0

Customer did not leave a comment.

JUDITH R. 
Rating:
4.0

The cigarette smoke inside the store was overwhelming.

SYBIL I. 
Rating:
3.0

N/A

DUSHAWN B. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE D. 
Rating:
5.0

Customer did not leave a comment.

RIKIA B. 
Rating:
5.0

Pickup, use and return were all completely trouble free. Couldn't have been easier.

JAMES M. 
Rating:
4.0

People were friendly and helpful. Please have ball hitches available for purchase at Uhaul location(s). However, the light plug was available for purchase. Thank you.

VANESSA S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Easy to pick up at this location with mobile pick up.

Leonard Q. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY B. 
Rating:
5.0

By far the best uhaul experience I've ever had in my 20 plus years of using uhaul service's. In and out for both pick up and return. Very very helpful and knowledgeable people at this location!

THOMAS M. 
Rating:
1.0

Uhaul tech damaged my back up Camara and license plate during hook up. And he lied about it.

LATONZA D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Baruch F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

SCOTTY T. 
Rating:
4.0

Make sure that there is wiper fluid in the engine so the customer can clean the window.

CHERI S. 
Rating:
3.0

We were truly satisfied! Thanks!

ERIKA Y. 
Rating:
5.0

Very helpful. Cab smelled like cigarette smoke but I can look past that for the most part. It was clean and quick

WAYNE T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

It was much easier than anticipated to complete the automatic check in. We were nervous that a lot could go wrong, but it didn't.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

TYNIEK F. 
Rating:
3.0

Customer did not leave a comment.

THOMAS F. 
Rating:
3.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

W Reid W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH Q. 
Rating:
5.0

Customer did not leave a comment.

Maximiliano A. 
Rating:
5.0

Web site recommendations for best location should be based on customer's actual address, not just zip code.

robert M. 
Rating:
5.0

Absolutely the best experience I've had with uhaul. Friendly staff.

CHRISTINAYAMILE D. 
Rating:
5.0

Customer did not leave a comment.

Alexa G. 
Rating:
4.0

The salesman was a very helpful kind person.

TONYA M. 
Rating:
5.0

Good personnel at this location. Equipment was in good shape, clean, good tires. People hooked up trailer and checked function to insure a problem free trip.

Keith F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
No reviews have been submitted for this location.

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