Customer Reviews for Wades Texaco Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wades Texaco Service

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Tim M.
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The van needed an oil change, lights were on whole time. The location did not have blankets, despite me being charged for them. They let me use greasy blankets from the auto repair shop. The worst was the digital sign in. That's a uhaul issue, not a location issue. Took forever.

james H.
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Customer did not leave a comment.

michael S.
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Customer did not leave a comment.

Matt B.
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Easy in and out. Gentleman were very friendly.

nedra M.
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Great customer genuine care. Quality service during a last minute emergency need. We thank God for you and your service.

jannie G.
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Customer did not leave a comment.

Charles W.
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Customer did not leave a comment.

Mira M.
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Staff were not wearing masks or following distancing guidelines. Station smelled strongly of smoke. There were no signs on where to park our car and we had to park on a residential street.

ANGELA F.
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Friendly staff good service

Danny H.
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Truck battery died mid-move but after store closed. Issue is with uhaul support. Store was great and staff were friendly

samara D.
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Wonderful service, from making my reservation with Sam to meeting Robert and Roger doing check in. I knew what to expect as far as pricing and fees down to the steps of returning it and where to park. Never been here before but will definitely visit in the future. Absolutely wonderful.

Kath K.
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Customer did not leave a comment.

SAMUEL A.
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Customer did not leave a comment.

Colton B.
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Customer did not leave a comment.

SONJA W.
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Customer did not leave a comment.

ZOE L.
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During times of Covid the people working at the counter (I saw 3 in total during my experience ) were not wearing masks at all and required me to come into the store and interact with them and get closer than 6 feet and they wore no mask at all which is not even legal in the state of NC

Keith O.
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Customer did not leave a comment.

TIMOTHY D.
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Location was great and return was easy because the owner at Wades saw me pull in and got us checked out without having to deal with the online experience. Automated check-in process using the smart phone was a pain. Had to enter multiple secondary contacts - was not obvious that U-Haul would try to call them before letting us get our keys and be on our way. Instead, the app just kept popping a message asking for secondary contact info. "James" was our remote check-in rep. He came off as rude - hung up on my wife. Should have been a 5 minute process but took us about 30 minutes to pick up the keys and get our move started. If you value your time and unelevated blood pressure, skip the online check-in process. It's not great and can delay you when you already have a busy day in front of you.

Laura W.
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Customer did not leave a comment.

stephanie P.
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Customer did not leave a comment.

MICHAEL G.
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General comment, not location specific. The left and right steel trailer guards on the front cross frame blocked the frame of my car upon backing out. A nice after hours genetleman pointed out the problem. I was able to place chucks of asphalt behind each front tire to lift over the guards, however, the passenger guard did bend back about a 1/2 inch. This guard should be repositioned to its original position. Thanks!

CAROLINE M.
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Excellent. What I expect from U-Haul.

MIKAEL B.
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Fast, no nonsense, good service. Not all wearing masks for COVID prevention, but I kept distance.

Chad M.
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The owners were not wearing a mask, although the town of Durham has everyone wear one inside businesses. While inside the store the staff were friendly, but did not social distance. I did not want this location, but was switched last minute from my preferred location, which when I drove past it, had plenty of 20' trucks. I had to pay extra mileage, because they did not give me the extra 10 miles I had to drive.

Onjaleka W.
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Customer did not leave a comment.

scott S.
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Customer did not leave a comment.

MARQUIS M.
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Customer did not leave a comment.

cecelia C.
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Customer did not leave a comment.

JAMES T.
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Fast efficient and friendly

Chester B.
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The location has so much cigarette smoke inside that going in to take care of any paper work made my clothes smell of cigarette smoke. It is 2020, there are many public smoking bans in many states. This is the second time I have used this location, only because it was closer to the location where I needed to pick up something that only would fit in a large truck.

Andrew W.
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Customer did not leave a comment.

Julian S.
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Customer did not leave a comment.

FRANCES C.
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Customer did not leave a comment.

Ashraf Y.
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They knew I was going one way and wouldn't let me get the newer truck instead told me they use that for local only which didn't make sense and wouldn't show me how to load my vehicle on the dolly instead told me I had to pay him $20 for them to do it and I can watch and see

sCOTT M.
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Customer did not leave a comment.

ANGELA G.
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Customer did not leave a comment.

Marina M.
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They didn't have the moving blankets or dolly I reserved in advance .

CHARLES A.
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Customer did not leave a comment.

Kyle B.
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Customer did not leave a comment.

JOHN G.
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Everything was great - fast, friendly service. Thank you!

KENNETH J.
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Customers' health and safety should be a primary concern, but the proprietors did not wear face coverings or encourage physical distancing. For your own as well as your customers' sake, please use face masks and practice social distancing as much as is reasonably practical.

Madelyne R.
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The people working here were not wearing masks or practicing social distancing and when I was wearing my mask and trying to be distant, they still made me get nearer to them to sign the paperwork instead of passing it to me at a distance. In addition, the inside of the office and the van reeked of cigarettes -thru my mask- and was nauseating and gave me a headache. I would not rent from here again.

James R.
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Customer did not leave a comment.

ERIC C.
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Customer did not leave a comment.

Evelyn H.
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I've rented from Wade's before. I've never had a problem.

Vafee K.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

Kelly M.
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This is not the fault of Wade's Texaco, but I reserved two dollies and there were none. This made moving more difficult.

tosha W.
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The guys at this location are very pleasant and professional. Yes, i would recommend this location

richard M.
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there was NOT a dolly for us, as originally reserved. other than that, all was great.

soraya W.
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Customer did not leave a comment.

Cameron R.
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The Uhaul itself was in great condition, although there was a strong smell of smoke. The staff member at Wades Texaco Service was not wearing a mask and when I asked him to put one on he refused, despite the state-wide mandate in NC that people must wear masks in public spaces, particularly businesses. Due to the blatant disregard for the health and safety of others, I will not be returning to this location and would strongly advise against anyone else using this location as well.

veronica P.
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Continue to provide swift, precise and accurate information about the use of the vehicles. Very well informed and courteous sales staff.

Jeannette B.
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I don't have any complaints but I was wondering why the prices was higher for renting than when I used uhaul in May for the same distance Rocky mount to Durham N.C. an Durham to Rocky Mount N.C.

Jacelle C.
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Customer did not leave a comment.

Kristina L.
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Better customer service and experience running the systems for payment and not call the Customer threating them also stop being racist at the 1922 guess rd location.

PATRICIA T.
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Customer did not leave a comment.

Juanita M.
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N/A

Kelly W.
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Very friendly staff, everyone works hard and treated me respectfully.

ANITA D.
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Customer did not leave a comment.

David R.
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This is an excellent, experienced dealer. This was my third rental from them and we have always had a good experience with Wade's Texaco..

Suzanne O.
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Customer did not leave a comment.

James T.
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Never rent from this location again. Call and leave message or email contact number . My email is JDTerry143@aol.com. My cell is 954-483-8198.

robert K.
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The equipment was fine and the provider courteous. However, the room smelled of cigarette smoke and no one wore a mask.

Karen W.
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Awesome service! Will definitely come back to you guys when we need you! Karen

ralph H.
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Very friendly staff

Ruth B.
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Customer did not leave a comment.

Cahlia A.
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First time renting from here. Mobile renting was fast & easy, truck was clean & smelled good. Would definitely rent from here again.

jennifer R.
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Customer did not leave a comment.

Iva M.
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Everything was perfect, no improvement needed 👍👍

Mario M.
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This is the location I always rent from. The staff is very friendly.

jennifer D.
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This is the location I always rent from. Service is always great.

Talha A.
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Good Seevice

Reece M.
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Nice and easy experience

Elizabeth E.
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Cab had been smoked in in spite of the no smoking sticker.

ROBERT M.
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Customer did not leave a comment.

Margot D.
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The cab of the truck smelled pretty strongly of cigarette smoke - maybe put an air freshener in it? otherwise the staff were super friendly and helpful!

William R.
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Customer did not leave a comment.

katina S.
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Customer did not leave a comment.

FANCANFAN D.
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Price adjustment

Po Yuan H.
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Customer did not leave a comment.

teevah T.
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They were rude to my wife. We took the equipment for a day and we went for less than an hour because the stuff could not fit and they still charge us and . Understood but they would at least offer for us to use the truck for the whole day

GARY B.
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They're doing a great job at Wade's Texaco

Sonja L.
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Judy was very kind and helpful!

Maurice P.
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The woman at the register was more than helpful. She has a wonderful personality and she help me out so much.

Kristine W.
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Customer did not leave a comment.

sarah R.
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They were able to switch out my reservation for a 15-foot vehicle after I eyeballed the 10-feet vehicle and realized it wouldn't be large enough. Appreciated that! The inside office smells strongly of cigarette smoke and one staff member was not wearing a mask, hence the star deduction.

Sasha H.
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Customer did not leave a comment.

Rafael F.
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Customer did not leave a comment.

SHANNON H.
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The gentleman who helped me said he was just filling in for the day. He did an excellent job! 👍🏾👍🏾

MATTHEW H.
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Customer did not leave a comment.

sally B.
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Customer did not leave a comment.

latasha A.
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Customer did not leave a comment.

gregory B.
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Excellent service. Employee was not wearing a mask.

Jeffrey S.
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Customer did not leave a comment.

ROBERT ALAN G.
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The guy who checked me in did his job but he was not someone who did anymore than was neccesary. In the midst of a pandemic he did not wear a mask . This indicates to me he doesn't care about his health or the health of the people he comes in contact with. At least the other employee in the store put a mask on when he saw I was wearing one. The store itself smelled like the inside of an ashtray. It's a wonder that anyone could smoke that much to achieve such a stench of smoked cigarette odor.

Suzanne R.
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Thanks

DEBRIA B.
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Everything was good, thanks

Daryl S.
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I can't offer too much insight. It was a convenient location and was dropped off at 1:00 a.m.

Derek B.
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Friendly and helpful! Will use again

No reviews have been submitted for this location.

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