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ELAINA C
Customer Reviews for Wades Texaco Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Post hours when open.
WILLIAM WUsed many times!
WILLIAM CCustomer service wasn’t good . Man was very rude and comments where rude .
Joseph PGreat staff!
MATTHEW SGreat location! Wonderful staff 🙏🏻🙌🏻
Heather HClassic service station vibes
STACY KI found the staff at this location to be very helpful and accommodating. Nice people who are very customer focused.
ELWOOD PThis place was a dump. Honestly it was also the most frustrating self service check in process to pick up the truck. Took us about 45 min just to get the keys due to errors with the app and having to call and wait on hold. The truck sounded like it was gonna lose a tire and it smelled like urine. Honestly I will never rent a truck from Uhual again as there are many other providers. We felt unsafe in this truck.
Tiffany VStore was not open when I arrived for my 8:30 am reservation.
Elaine GThe dealer was exceptionally rude when I returned the truck. One of them reminded me That they had been at work all day and was ready to Go home. Customer service told me One thing and another thing happened just overall terrible from start to finish. Horrible everything I definitely would recommend Penske to my family and friends next time
Annette HGreat experience - I would recommend this UHaul location
CRAIG LAll good
DANIEL EThe truck had a very strong smell of cigarette smoke
ADDESSA BI like the location, wide selection, quick and easy
FREDERICK SWade's is always excellent, good staff, good selection and by far the fastest location to get in and out I've ever used. They make it easy.
JONATHON MThis was a seamless experience for me. I highly recommend Wades Texaco Service for this rental. In and out. No issues. Fantastic!
MATTHEW KExperienced staff made pick up and drop off a breeze. My go to location in Durham.
EDWARD SI would recommend this location to others but I would tell them to work with the wife of the business. The husband was extremely rude. I was unaware that the self checkout option was selected on my reservation so when I came to pick up the truck the husband refused to go out and take the lock off the truck. Thankfully the wife, I didn’t get her name, stepped in and was very friendly, understanding, and personable. She made up for the extreme lack of customer service and grace that the husband displayed. It left a bad taste in my mouth for this location. If I am able to work with the wife then I will be back.
LATANYA BI love renting from this dealer. They are so nice. I have renting from there for years.
KATINA HThe man there was ready for us, he tested the trailer before we arrived and had it in an easy place to get hitched.
DANIEL Gmaybe do some maintenance
JOHN EThis is the third time I am picking up UHaul for me or my friends. Excellent customer service, easy pickup and communication.
TUHIN MEasiest drop off I've had with uhaul
Jared KThe process was quick, folks were friendly, and it was reasonably priced to rent a trailer.
MEGHAN LQuick and efficient check out.
Stanley PEquipment was in good condition and clean but most of all the people were friendly and helpful. Felt like I knew them for years
KENNETH BNothing to improve. My transaction was smooth.
KEEDAH MIn a desperate situation, we experienced quiet grace and professional kindness that our agent may not even realize his gift! I will tell everyone about this Uhaul location! Thank you
BENJAMIN WI have rented a truck here three times. Every time, the experience has been first rate and efficient.
MICHELLE WThey were very nice and very personal, would highly recommend them to anyone.
CONNIE CGreat experience! Roger was great!
BENNY EThe lady that checked me in was extremely nice and helpful. Easy in, easy out.. I always rent from this location and never had an issue here.
Janet WThe employees at the site were very nice and understanding, but they revealed they leave the trucks unlocked and as a result, when I went to pick up the truck there was an open bottle of alcohol and a recently put out cigarrette in the cupholder. The cabin smelled of smoke and of body odor, and it was clear someone who is unhoused had used the vehicle for a good time. I was in a rush (moving is always a rush) so I couldn't wait or reach out to a representative, but I think it's worthwhile to clean out the vehicles between uses or before uses to make sure folks have a better experience.
Tatiana MIt was hard to park the truck there because it's a small place but the gentleman who was there -- after the place had closed- helped me and ended up parking the truck in the street next to the facility.
Marjorie RGreat service, great price, good equipment, I super recommend.
ANDRE FThe male clerk at this location was very intentionally and inexplicably rude/insulting. The equipment itself was fine, but I won't use this location again.
JOE SAfter hours had no idea where to leave the truck.
Mark IYou will be so happy to rent your UHaul from here. Judy is amazingly helpful and so kind. Pickup and drop off were simple and straightforward. I will always give them our business!
KRISTEN GLocation was closed but drop off was very easy.
Lisa DGreat service
LEON PJudy was incredibly helpful and kind. The van was clean and easy to drive. I will always go back to Wades!
KRISTEN GI’ve rented from here before and this guy always knows what he is doing
EMILY Z