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Brittany T.
Customer Reviews for Wagner Ford Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only comments I have are for the uhaul company itself. This location was great
Maddison L.Fire Joe and or send him back to training. Extremely unprofessional and not very smart. Blows my mind wondering how he is the “field manager†of Dayton. Road side assistance made promises that they couldn't keep such as reimbursement for the uber I had to buy because the truck broke down. Still haven't received my “full refund†yet either. Don't go to Wagnerford
KYLE B.I had a horrible experience while in Dayton with dealing with uhaul. Only 1 representative out 3 different uhaul places was willing to help me...And I had a RESERVATION!
Monica C.Not enough equipment.
Richard N.I had a really bad experience. I wanted the pickup truck, but the closest was 30 miles away. I arrived there, and they had changed my order to the next day pickup at 7:30 in the morning. The person selling me appliances expected me in the next 15 minutes. I called customer support, waited a long time, and the afterservice support said they would change the order to a 10 ft truck, which was not what I wanted, but that was my only option. They made me drive another 10 miles to another facility, where yet again I could not pick up the truck. Luckily the manager was there after hours to redo the contract. In the end, I lost close to 3 hours on this, and since the distance was much farther than I wanted with an overkill truck that ate fuel and charged 30 cents/mile more than the pickup... I paid way over what I had budgeted for a simple washer/dryer pickup. Watch out, that $19.95 price for daily use will SOAR MUCH HIGHER! Budget accordingly.
Jeremiah B.Lied about me not puting gas in the truck so I was charged double gal. And other fees for 3 and a half hours.
James H.I will always rent from this place whenever I need a truck. The man I rented it from was very nice and professional. My experience with this business was smooth,honest and easy. Thank you I appreciate it greatly.
tom C.This location is wonderful!
Richard I.Found no problem. Great Service!
Richard S.I rented a truck & also a storage unit from the location and the gentlemen that manages the location was very helpful and made my moving process the smoothest that it had been in a while. Thanks again.
HAMIR J.The gentleman was very knowledgeable regarding the trailer and immediately knew the brakes were not working. Thank goodness our truck had enough for the light load we were carrying. He immediately put in a repair order.
Chad R.Though I purchase a dolly, the location did not provide me with those 2 tools
Jared K.N/A
Christopher W.