drive side floor is full of dirt
SHAOFENG Z
Customer Reviews for Walk The Line Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not able to return my truck on the app. Customer service was helpful.
Keith WAll the check in and drop off process was very smooth 👌
Mario DEverything is good and I was able to do what I needed to get done. Thank you very much.
lee gHe was very helpful and could not understand why you changed my reservation from 2 days to 4 days.. Of course he could not reimburse me.
RICHARD BThis was the worst experience I have EVER had with uhaul- Logan from walk the line was AMAZING and went above and beyond to help me when U-Haul failed and continues to refuse to address my issues. I have called more than I can count on my hands will full proof of this mess- nobody from either entity has contacted me directly other than coordinating with Logan who was again, the only positive in this situation. I had to procure completely alternate accommodations and now I am being charged over +$100 in pending charges for a non-operable van from a location with no one present and a process which does not allow customers to report engine lights and does not wish to take accountability for every single pitfall in communication. I will never be renting from U-Haul again.
Hayley BWonderful experience once again? Appreciated had an emergency, so they allowed me to turn my truck in late ! Much appreciated! Job well done thanks for the wonderful service
RONNIE HNothing that I could see everything worked properly.
Kenneth JHad to wake attendant up, made me an hour late. Then no one there for drop off at 2pm same day. And they charged me for an extra day that I didn't use the trailer.
William TPlace and equipment was good but the online process was a complete hassle, took longer than I expected. Plus the cell service was so slow there. My reservation was at 7:30 we arrived around 7:50. I wasn’t able to actually drive with the uhaul till around 8:30 or 9. And I thought maybe our 4 hour reservation would start from there once all online process was complete. But it wasn’t. So we practically only had 2-3 hours left. Would not recommend getting a uhaul for this reason.
Brenda GHighly recommend!
Deb AHad a very good experience. Everyone was very helpful in the pickup process, etc. Personnel in Martinsburg were very professional and knowledgeable and in my opinion deserve a raise. Have a great day.
Larry DThe truck I wanted wasn’t available. But the Custer service representative was extremely helpful and made sure I had a truck to rent before me leaving.
Starbrille CWalk the line is an awesome company. Both for towing and U-Haul. 10/10 would recommend
TRACY tPoor communication Poor customer service
shawn dThe man that assisted me was extremely helpful! I wish I knew his name!
david SNo comment
Robin BThis location did not have equipment that was advertised.
Gena NVery helpful and informative. Definitely recommend this location.
Mark GWas 40 minutes late for my reservation. Employee was on his cell phone with his wife while taking care of me. I was charged for the insurance when I selected not to have it online
Michael FThe windshield had a chip in it and I’m being charged for it when I didn’t inflict the damage and the u haul was filthy nil also being charged for that and I refuse to pay for any of it I will no longer be using your services
Darein Cwindshield was filthy on the inside
GREGORY MMy reservation was for 7:30 am. The pick up location was supposed to be open at 7am. I arrived, completed my virtual check in, and was then prompted by uhaul to go inside and get the keys from beside the counter. All doors of Walk The Line were closed and locked. I called uhaul customer service, the site manager had to get involved, and then whoever had been inside the building the entire came out and showed me that the keys had actually been in the lockbox outside. By the time I finally got into the rental truck, it was 8:42. Over an hour after my reservation. Over an hour of sitting in a parking lot waiting. Definitely would not choose the location or uhaul again.
Samantha TStaff was very pleasant and helpful. Price was reasonable. Would recommend this to someone. We were pleased with our experience.
Tracy MEverything went very smoothly and the gentleman at Uhaul was willing to wait an extra 15 minutes for us to get there after normal closing. He found out that I don't like to do the mobile pickup because of a bad experience with it before. He made everything easy. The van I rented was really nice with a backup camera and it was very useful to have that.
Patti HI had no issues, nice people to deal with
Natalie CEverything was excellent thank you so much
Donna AVery helpful and excellent customer service!
Terry RHave equipment at the location that shows it. Had to go well over an hour out of my way to pick this up.
Alex PPolite and friendly. Every U-Haul location and it's people are always top-notch.
WESLEY B