The trucknorder wasnt ready so had to go to another location and the we never had the dolly i paid for.
Sarah B
Kenny's Warehouse Steals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mableton, GA 30126
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Customer Reviews
- 3.0 Average Customer Rating
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The truck was not empty when I picked it up. There were large, empty furniture boxes. One of the required steps before accessing the key in the app should be to take a picture of the inside of the back.
Felicia AThe truck share location was closed even though it was advertised that they would be open. The process was very clunky and I constantly to call to figure out the next step. Instead of explaining the process I was sent a video. In 100 degree weather this was not a great experience.
gina pLocation in poor condition and unsafe when another UHaul drop off was less than 2 miles away
KONNETTA AThe pick up was unexpected but the drop off was even worse!! We couldn’t find the actual location because it was mixed among several businesses in a shady area. Once we found it we asked for help from Phillipe to help unhitch the trailer and he seemed completely lost and dumbfounded. He said uh well I guess I can help but someone else will have to check you in. So another guy who seemed to be the manager, I think his name was D’Angelo came to check in the trailer but not before telling me I can do it myself. I know I can do it in the app but I specifically dropped off at a location so YOU as the authorized dealer could check it in and HELP unhitch it. They were reluctant to do anything! I understand we are in an age of contactless anything but when I pay money for service and you are there to help why do I have to fight folks to get help? So unprofessional and unwilling to help and the place was a DUMP! Omg I don’t ever intend to rent from UHaul again. My whole experience was laughable if it weren’t so sad.
Donna W