This was terrible. We were expected to check ourselves in and check ourselves out. I still haven't received a final receipt for the rental. There wasn't anyone on site to help us. The instructions were difficult to follow and it was unreasonable to ask someone to manage their own truck rental without making the â€œmobile truck rentalâ€ requirement clear upfront.YVETTE B.
Kenny's Warehouse Steals
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Mableton, GA 30126
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- 2.5 Average Customer Rating
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Terrible service extremely unorganizedBrianna M.
My reservation had the incorrect return time that I had confirmed the day prior twice. After changing locations in order to get a truck the correct time, I was overcharged. At the new location I had to go through the check out process multiple times, as the was poor reception on the empty warehouse lot. It took 45 mins. and 4 times waiting on hold to finally get the key to leave. Upon returning it I had the same issues. In all - pretty much a total fail on Uhaul Saturday. I STILL have not gotten a reply after emailing my charge was too much. Bec/ I drove an hour out of my way that day, they agreed to Only charge mileage. My bill needs to have the !9.95 truck fee removed. I haven't even gotten a reply, but yet multiple texts and emails about doing a survey for you.Lynnelle B.
The truck had no straps in the back to help stabilize my tables, when we rented the truck the gas hand was on Empty- but I was reimbursed for the gas â›½ï¸Michelle R.
The location owner was 40 minutes late to the pickup, he did not have the dolly I requested, the mattress protector I requested, or the pads I requested. On top of that the truck's steering alignment was 6â€ out of place. Because my pickup location was changed twice, with the final location being 30 minutes away from the residence and the uhaul employee being 40 minutes late, I was late to meet my movers. It was an overall horrendous experience, and after that I will no longer use uhaul for any moves or recommend it to a friend.HARRY S.