The mobile pickup app did not work at all. It did not show my reservation. It was a good thing that the Owner of the business was on site so I could complete the pick-up on his computer. He was awesome! Your U-haul app needs to be fixed!!
Ronald M
Customer Reviews for Wanamaker Shine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
He was more than helpful and so kind. Need more people like him. Thank you
Stefan CAlways great service at the Wanamaker shine location !
SAMUEL EVery helpful and friendly
Rolf PI didn't receive a Rental Contract from the U haul dealer when I picked up the truck. I had called the U Haul dealer around 12:00 PM to reserve the truck, and a few minutes after I got off the phone I received the Order/Reservation at 12:10 PM with the Online Check In which I completed with the dealer when I picked up the truck at 1:00 PM. Before I left with the truck the dealer told me that I would be emailed a Rental Contract but it never arrived. At 3:12 PM I received another email from U Haul; it was an auto-confirm telling me that my U Haul order had been updated. But I still did not receive a Rental Contract. I phoned the U Haul office the next day and spoke to Daniel Belair. While we were talking he emailed me the Rental Contract and told me that I should have had one given to me by the dealer (either a paper copy or emailed one) when I picked up the truck. When I returned the truck I mentioned this to the dealer and he found it very strange that I did not receive one by email from U Haul. He said when he filled out and submitted the Rental Contract information on his computer it should have automatically generated a copy of the Rental Contract to me by email. When I returned the truck and the dealer submitted the return information into his computer I did receive an email of the receipt. Also, when the dealer was filling out the information on his computer when I was there to pick up the truck he asked me how many miles I would be driving. I found it a bit odd that he would ask "miles", because in Canada we use kilometers, but he told me that the distance needed to be in miles because the truck was from the United States. I told him it would be about 60 miles. Later that evening when I looked closer at the Order/Reservation that I had been sent at 12:10 PM I noticed it showed the distance as 60 kilometers (not miles!) at $0.89 per kilometer and the Subtotal on the Order Details was $103.99. However, on my online banking the charge from U Haul on my Visa was for $151.51. When I received the Rental Contract from Daniel Belair the next day the amount was calculated for 60 miles at $1.43 per mile showing the correct Subtotal of $151.51. When I spoke to Daniel about this he said he would like to see the Order/Reservation I was looking at so I emailed him a copy. Daniel said he had no explanation for that discrepancy between the information on the Rental/Reservation (showing 60 kilometers) and the Rental Contract (60 miles) except to say that it's probably because U haul is an American company and their computer system is probably a bit faulty. Also, the inside of the cab of the truck was quite dirty. When I was filling out the Online Check-In with the dealer, and I got to the question asking if the truck was clean, I pointed out to the dealer that the cab of the truck was quite filthy. His response was to say that the question wasn't asking about the cab, it was asking if the box of the truck was clean. There was lots of dried mud and gravel on the floor and pet hair on the seats. It looked like someone allowed a dog with muddy paws to jump around inside the truck because there was muddy paw prints on the seats, on the inside door panels, and on the dash. I had to vacuum the cab and wipe off the seats, door panels, and dash with a damp cloth when I got the truck home. However, when I spoke with Daniel Belair at the U Haul office he offered to refund me $30 to my Visa for my inconvenience. I really appreciated him doing that!
JAMES SNo improvements required
John ANothing.
Robert BThank you Darrell, for the wonderful customer service!
Lexie AMy appreciation to Mr. Wanamaker. I am another happy customer, and I would recommend his location to anybody. Regards, Scott Hatcher.
scott happ sucks, let the yard check in trucks.
david sThis location goes above and beyond to make sure everything is set up correctly, highly recommended!
Malcolm PWas alittle rough having to drive an extra 40 min in total because that was the closest available van but the u hauls within 5 mins were more stocked and none left the areas
Nicholas SExperience was excellent!
troy mI can’t confirm it was the case but it appears as though when the attendant helped my husband test the blinkers he was not honest about the results. The right passenger side blinker on the trailer was actually out. We discovered this ourselves 30 mins into our trip. As well the temporary plate is illegible and should be fixed. Otherwise service was good, price was fair, location was convenient.
Joyce HFind a closer location. From where I live it's an hour away, and I had no notice to come and pick it up.
Bruce SNothing. My experience exceeded my expectation.
Jason KDarryl was great to deal with and very customer service oriented!
Steve JThe location I picked truck up at was great. The service I received from uhaul the company itself was horrible and caused me alot of stress for no reason. Very disappointed with uhaul not the location.
Adam DIt was a great experience. Friendly service and easy to deal with!
Bruce HNothing, Darryl was Awesome. Explained everything, helped me load up the uhaul, & very personable. Great Customer Service & the reason I’ll be using Wanamaker rentals again. Thank you Darryl.
VICKI LService at this location was great. Person was friendly and prepared with everything to go
Jonathon KFor me nothing. I had the uhaul for 2 hours. But the service was great!!
april lThe experience was absolutely horrible
david mWas very easy to pickup and drop off. Very friendly and helpful.
Perry RGood job! Mr Wanamaker was very pleasant to talk too. Thanks
Alex HGreat service! Very nice and helpful.
Daniel LWonderful service.
Andy HAll is good. The owner was excellent.
robert aVery Friendly and personable.
ron cDarrell the biz owner was great
John FVery nice and great service. Highly recommend.
janique cI rented a trailer. Very smooth transaction. He was very friendly and helpful, helping me hook trailer up to my truck. Thank
sylvia sNot a thing. Everything went smoothly thanks to Mr. Wanamaker
colin dVery friendly service. Definitely helped us when we needed it and was very friendly to deal with.
Ashley PVery friendly service!
Jeff WUhauls should come with full tanks because it is easier to just fill it up to bring back rather than trying to guess what is needed for 1/4 tank.
Dwayne Bthis location was very good.
brian sBad driveway.
Pam BOvercharged for rental by a day and only rented for 1 day.
Ross FThe owner/operator at Wanamaker Shine was most helpful. I was very happy with the service I received at this location. Have used UHaul on numerous occasions & this has been my best experience to date.
linda aI am not complaining about the cleanliness of the truck however the drink holder area could have used a cleaning and there was a ding in the windshield that I didnt notice until I left with the truck. It was raining and We were just given the truck without a walk around or contract indicating mileage to start or any pre existing damage. I was just afraid we would get charged for the less than clean interior or the windshield ding without a walk around check list to indicate it was there prior. I will say , this did not happen when I returned the truck but it was a cause for some anxiety. I was also nervous about dropping the truck without handing it off to a real person however I was pleased with the online process which allowed me to submit pictures of mileage, gas gauge and general condition. It was reassuring.
Maryann SFriendly service.
thresa k