Customer Reviews for Wandas Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wandas Rentals

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Neil V. on

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Customer did not leave a comment.

Tim E. on

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The service and individual was great, however the facility is significantly on the lower spectrum compared to other Uhaul sites.

bob b. on

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Jake W. on

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Luis was great- very thorough and professional. Would absolutely come to this location again.

sadaf s. on

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I had a great experience. Great rental deals with friendly staff.

Thomas G. on

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Reserved a truck to move a 4 bedroom house from our storage unit to our new home 30 miles away. The rental was supposed to be for 10 hours starting at 8am. On our way to pick up the truck at 8 am, we received a phone call from a Uhaul location informing us that the person that took the truck the night before never returned it. They had a truck the same size at a location 1 mile away. We were than told we needed to have it back by 4:45pm if we did take it. Extremely inconvenient. After begging and pleading for further assistance to remedy the situation, nothing was done. Only received a $50 refund. I want every cent back. Took off both of our jobs and paid a sitter only to be able to move half of our belongings because of the time restriction. We now have to drive back and forth 30 miles each way loading up our cars while I haul my 4 kids with me every time. Thanks a lot for the horrible inconvenience and poor customer service. Very disappointing.

stephen b. on

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Howard M. on

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orlando o. on

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Scot L. on

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Between corporate office and Wanda’s Rentals our pick up time was changed 3 times we had to get the trailer a day early otherwise it wasn’t available. I reserved this trailer two weeks in advance so there’s no excuse for my having to change my schedule

john m. on

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always a easy experience at this location,,,perfect

daniel k. on

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Louie was great. Could not have been any better.

Beth R. on

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Very nice guy to work with today.

jerardo l. on

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Sue G. on

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Excellent service. Thank you

Tammy S. on

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Wanda and Luis were very friendly and helpful First time using a uhaul across State. Very knowledgeable.

Jonathan D. on

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MARK L. on

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Not related to the location, but the trailer I was given was a bit sub-par. I think it was an older model 6x12 (with the roll-up door). We drove through heavy rains and found that there was leakage into the trailer (perhaps though the clearly "resealed" upper front corners). Some boxes were wet, buy thankfully no significant water damage.

john m. on

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always excellent!

Jose C. on

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La reservación por internet i,yo tenía que recoger el vehículo por la mañana y estaban cerrado la reservación no indicaba sus horarios de apertura para poder decidir por otro lugar abierto a las 8 de la mañana

john m. on

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always friendly, helpful, and professional...ONLY location i will use

Dale D. on

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Even though I had to drive further (and deserved a 50 credit from Uhaul, this location made things easy and they were very helpful. They made me forget that U0haul manipulated me and gave me the most convenient option for returning. Nice.

Stefanie B. on

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Don’t let people make reservations to a location that doesn’t have what you reserved!

Cherilynn S. on

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Returned after hours and there were a few trucks in the way, however looked like the location kept up with their products

salvatore f. on

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Oscar M. on

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Received a courtesy call from Wanda who advised that she may or may not be at the location at the time I scheduled to pick up a motorcycle trailer to use. She told me if she was not there, to just go ahead to the rear, hook up the trailer, and use it. I don't know and never met Wanda, nor has she ever met me, and I have never rented from this location. I was actually surprised to just be able to go there, hook up, and drive off (although I know there are cameras). Upon arrival, I gave Wanda a courtesy call to let her know that I arrived and had the trailer hooked up. Prior to leaving I checked the trailer out and noticed that the lights were not working on the trailer. I told Wanda, who was very apologetic about the situation, and advised me to try to swap out the 4-wire plug with another one off of another trailer. I tried at least 3 or 4 different ones and finally found one that worked. It did delay me about 30 minutes, but no big deal. I called Wanda again to let her know that I did find one that worked and she, again apologized, and told me to take all the time I need with the trailer. A couple of hours of use, returned the trailer just how I found it, gave Wanda a courtesy call, and left her a voicemail to tell her I was finished with the trailer and had just dropped it off. Although, I never met with Wanda in person, she was very polite, friendly, and had great customer service skills! I'll be looking forward to doing business with Wanda in the near future! Thank you Wanda!

john m. on

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Robert K. on

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The brakes on the 26 foot truck we're horrible borderline dangerous. The check oil light as well as the check engine light we're on. The entire time I drove the truck there was an annoying beeping sound that was neither triggered by the seatbelt or emergency brake. All in all I felt that the truck needed up to date maintenance. Outside of that the truck was very clean.

jeff s. on

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Michelle H. on

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Christopher L. on

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Very professional and friendly.

gilda a. on

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Louis! Pleasure meeting you. Easy transition.

Jason B. on

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Highly recommend. Ended up renting a truck in advance and the day I picked it up was followed by a huge snow storm. The gentleman who assisted me was extremely polite and made the whole process very easy. He helped me dig out the truck and was happy to come in even thought I guess everyone else had canceled due to the weather. Respectable place for sure.

katie l. on

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charles w. on

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Very unprofessional...very unorganized...awful experience....next time paying for a tow

charles d. on

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Only problem I noted the trailer had a water leak on the right front

Robert Z. on

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JOSH C. on

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Unexpected charges had to call and ask to remove. Dropped off 30 minutes late and was charge a second day. Never again will I rent from here.

Tsengen H. on

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It took me about one hour to drive to the location. I did ask for a location close to us but we were asked to accept this location instead. It was very inconvenient.

Jennifer P. on

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Louis is awesome!

jill w. on

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Dragan K. on

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Shannon P. on

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I've used Wanda's Rentals for a previous move and wanted to use the same location because of the customer service. Once again, it was a fabulous experience. They make sure all of your questions are answered and take the time to go over the important information. Would definitely use them again to rent a truck.

Matthew P. on

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Couldn't ask for anything more. Fast, friendly service, a clean vehicle, and drop box for easy return.

Crystal D W. on

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Fast and easy.

FARHAN T. on

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They are really friendly and excellent customer service.

Mike E. on

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john m. on

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Very nice people to work with. Very helpfull.

MIREYA G. on

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john c. on

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Nothing. Wanda and Louis are great and I wouldn't rent from anyone else.

Anthony H. on

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Kristine L. on

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Tyler R. on

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Edward D. on

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Same!

Cathy M. on

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Wanda was very nice and accomadated all requests. Would definitely recommend!!

MICHELLE M. on

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david w. on

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Ariel S. on

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The attendant that helped us was great. Super helpful and prior military which is always a plus in my book. Will visit again anytime in need of trailer.

Lynn S. on

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Wanda is the very BEST anywhere!!

Ralph S. on

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The location wasn't open at the stated times. When I called on the phone, the message said that the mailbox was full and couldn't accept any additional calls. When I arrived, no one was there, and the location was closed in spite of it being before closing time. I got bumped to this location, more than an hour from where I work, because Uhaul claimed that there was no van available at the place I requested it. The website pointed out that the van I was looking for wasn't available at two other locations, but the third one I picked, 10 minutes away, had one. Uhaul waited a whole day before telling me that I would have to pick up at this location and gave no other option.

Randy T. on

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Gerardo G. on

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Alan L. on

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Only thing I wasn’t sure was when returning the truck what I should do with the keys. So ended up just leaving them in the truck like I had found them.

john c. on

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Best Uhaul dealer I have worked with.

Robert P. on

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Nothing they were friendly and informative

elizabeth M. on

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The guy that took care of us was super friendly.

Jonathan P. on

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Melissa B. on

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Amazing customer service! Extremely helpful and funny... You don't find service like that anymore. I highly recommend this place.

Mike M. on

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Wanda was very helpful and nice

Edgar S. on

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Wonderful location and manager - truck was spotless and everything was ready for us. Appreciated that the manager called us the morning of pickup since our pickup location had been changed by UHaul. The manager also made sure the mirrors were set correctly for the driver and went through all of the important features of the 20 foot we were renting.

Neil S L. on

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Wanda is awesome!

paul M. on

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Sunnan M. on

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anthony h. on

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Excellent service and very friendly at pick up and drop off. Would highly recommend this location!

Donna H. on

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David G. on

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What Wanda lacks in intellectual acumen she makes up for with kindness and being super endearing.

Syed H. on

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Roberta W. on

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The distance I had to travel to pick up the truck was annoying especially with a franchise a fourth of the distance away, but the personnel at the pick up site were great to work with

Brenda C. on

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Wanda was very helpful with the rental

Brian S. on

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Michael N. on

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Greg K. on

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Mark A. on

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Second rental from Wanda. Super helpful and great overall experience.

Barnard S. on

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cheaper rates, and per mile charges

Timothy A. on

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Barnard S. on

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less expensive !

Michael B. on

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people were great!

Robert S. on

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Nick M. on

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Wanda is the best

Michael N. on

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colin G. on

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Mark A. on

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Wanda is friendly and efficient in handling my rental. Thank you!

gayla w. on

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Philip D. S. on

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tomasz a. on

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Nan R. on

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Avelino T. on

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Provide trucks that are well maintained. The one I got had damaged mirrors, which was a safety concern. Also I had to jump started after loading the truck

Shane S. on

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Jason J. on

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john c. on

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This rating is all about Wanda.she is the reason I go out of my way to rent from this uhaul. She is personable and great to work with.