Customer Reviews for Wandas Rentals
(U-Haul Neighborhood Dealer)

704 reviews

1600 Lake St #109   Addison, IL 60101

(630) 812-1423

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(630) 812-1423

1600 Lake St #109
Addison, IL 60101

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 12 pm
No photos available
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Luis was patient as I was late meeting him for pick up. We went through the truck together. When we talked about drop off location, I hinted I'd like to drop off in DesPlaines. Although he was non-committal, I was please when I saw the email that said I could drop off there. With 140k miles on the truck, it was what one would expect. Far from perfect, but everything worked.

Gene B. 
Rating:
5.0

Very helpful

Martin K. 
Rating:
2.0

Please hire or train the customer service representative dealing with customer.

Afroz M. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

Customer service was excellent

DANIEL F. 
Rating:
5.0

The location and communication with the owner was excellent. I had issues with the main Uhaul website during return, and with a quickly-returned call to Wanda was on my way!

Jennifer T. 
Rating:
5.0

No suggestion.

Ronald H. 
Rating:
5.0

No suggestions! This was an awesome experience, and I expected it to be harder!

Scott G. 
Rating:
5.0

I have rented at this location a few times now and it has been a pleasure renting here and working with Luis. Luis is always helpful and takes pride in his work. FIVE Stars!

Dean G. 
Rating:
2.0

Facility is inadequate dirty and not customer friendly.

ARTHUR L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Customer did not leave a comment.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

PETRO K. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
1.0

Overpriced

NICK L. 
Rating:
5.0

Equipment was available as reserved. The equipment and facility were clean. The people were friendly. Would rent here again.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Luis was very busy but professional with a bit of fun.

Ann O. 
Rating:
5.0

Customer did not leave a comment.

Vince M. 
Rating:
1.0

Air conditioner wasn't working. Truck wasn't clean to begin with. I cleaned it, swept the cargo box and still got charged $100 for cleaning. Emailed the place and no response. Will never use u-haul again.

EDWARD Z. 
Rating:
5.0

Customer did not leave a comment.

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE F. 
Rating:
4.0

Customer did not leave a comment.

SEKHARAN A. 
Rating:
5.0

Customer did not leave a comment.

ENRICO C. 
Rating:
5.0

Very courteous, quick and helpful. For mr it was close and easy to get to. Will definitely use them again.

STEPHEN C. 
Rating:
4.0

the lock was very difficult to open . It would not move so I could put the combo in the links were stuck. I also could not download my driver license it took me about a h our to get on the road.. When I got in ONce again I could not down load a picture of dashboard and Customer service was taking so long on hold. I was able to put the keys in the back and lock the door. I was on hold with customer service for 27 minutes before anyone answered. there should be a emergency contact number for Owner of location. ABSOLUTLEY REDICULOUS!!! I wasted two extra hours. *** almost forgot** the seat belt warning light kept going off even though i had it on . VERY ANNOYING stressful experience.

Kimberley S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

Marisol G. 
Rating:
5.0

It was nice to get to drive a brand new van! Thanks

CHRISTOPHER R. 
Rating:
1.0

It is truly a crime that your employees take advantage of the public. I will be posting a scathing review of the dishonesty of your employees. Attempting to nickel and dime customers does not win you loyalty. Your employee told me they are moving to a gated community in Ohio. I can see how that is possible when scamming people when they return the truck. My review will be posted.

Alex M. 
Rating:
5.0

On the rental truck we did use the back door had a bad caster in it and if the door went up to far it would catch on the right side. Just a bad caster bearing needs to be replaced. Otherwise nothing else to report. Friendly and quick rental

Shawn L. 
Rating:
5.0

I hate the fact that I was never asked about adding the safe move insurance to the agreement. Luckily I caught it before leaving the premises so that were able to correct it but I've seen this before with multiple U-haul locations so I suspect this more or a policy than an accident.

Eric M. 
Rating:
5.0

NONE

JOE H. 
Rating:
5.0

Customer did not leave a comment.

Frank E. 
Rating:
5.0

Customer did not leave a comment.

TRACY L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

sign W. 
Rating:
5.0

Nothing but excellent customer service. I will definitely recommended.

Miguel R. 
Rating:
1.0

Didn't tell me that there would be a $50 fee everyday for extending my use. Charged $200 cleaning fee for somthing they had to only wash out. Added $98 coverage fee to my bill and didn't ask me about it when given the vehicle to me.

KRISTINA T. 
Rating:
5.0

Customer did not leave a comment.

louis D. 
Rating:
5.0

Everything was good but the truck should been clean

tracy T. 
Rating:
5.0

You guys have great hospitality, and that's everything but a cup coffee.

DONZELL H. 
Rating:
5.0

Customer did not leave a comment.

Phuong P. 
Rating:
5.0

Fast check in and efficiently checked out Nice clean and safe mask up and safe social distance Will recommend this location and it's employee very friendly

monica R. 
Rating:
1.0

I was charged for insurance. when I declined the option online, then they would not reimburse me the 25 bucks will never use this location again.

Angela C. 
Rating:
4.0

Educate employees on the exceptions for mask wearing.

steve B. 
Rating:
5.0

Customer did not leave a comment.

Simon H. 
Rating:
4.0

Customer did not leave a comment.

Mohamed M. 
Rating:
5.0

Customer did not leave a comment.

Luke W. 
Rating:
5.0

Easy and efficient to pick up the truck.

David P. 
Rating:
1.0

Be aware do not go there...they are cheater..carefully when u go there

sid K. 
Rating:
5.0

Customer did not leave a comment.

emira Z. 
Rating:
3.0

Customer did not leave a comment.

Irving Ricardo R. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Shawn W. 
Rating:
5.0

Very professional service and nice gentleman!

phili M. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

This location is doing a excellent job ,10 for Mr Santos Service ...Thanks for asking. HAPPY NEW YEAR 2021

Hermes A. 
Rating:
5.0

Nothing

Alfonso J. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Everything was perfect! I rented from this location a few times now every time I do im happy with everything about it. Fast and easy service!

CHARLES M. 
Rating:
5.0

The gentleman who helped me was extremely friendly and helpful. Really great experience renting a trailer. I would go to this location again.

JIM C. 
Rating:
2.0

I was charged 2 times after the drop off. I sent an email back and no one has responded yet. Can anyone answer me please.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

sign W. 
Rating:
5.0

Customer did not leave a comment.

Stacey R. 
Rating:
5.0

The best customer service I have experienced when dealing with Uhaul!!!

Noor S. 
Rating:
5.0

Customer did not leave a comment.

Mariusz S. 
Rating:
5.0

Amazing customer service! Friendly and accommodating! I will be back and tell friends!

Maria E. 
Rating:
5.0

Customer did not leave a comment.

Herman M. 
Rating:
5.0

Customer did not leave a comment.

stoyan K. 
Rating:
4.0

Customer did not leave a comment.

Joannes O. 
Rating:
5.0

Customer did not leave a comment.

ZORAN R. 
Rating:
5.0

Luis was very help full and explained everything perfectly.

Damian B. 
Rating:
5.0

Customer did not leave a comment.

sign W. 
Rating:
3.0

Fill gas tank upon pickups Rear tires needed to be replaced. Low tread....dangerous

Charles W. 
Rating:
2.0

I was very frustrated because I placed an order online for a one way trip. This locations (Wanda's Rentals) apparently doesn't allow that, so I got rerouted to another location an hour away. I called Wanda's Rentals to discuss and they offered me a great deal and cancelled my one way trip and I did a pick up and drop off with Wanda's. I even got a confirmation email. Upon arriving at Wanda's and online checking in, I was told that I didn't have a reservation and that no truck was available. I was very frustrated and explained my story. The representative said he was the one I spoke to on the phone, so he found me a way to get a truck and told me to bring it back as soon as possible and not the 10 hours I had requested. After that, he asked who was moving me and shared negative things about the company I had chosen. I was very frustrated with the experience. Lastly, he is very talkative which his nice, but inconvenient for people who are waiting outside in the cold because only 1 person is allowed in the store at a time for COVID. It would be great to be on task and focused so that it is working more efficiently.

Eleanore T. 
Rating:
5.0

The manager was extremely helpful, knowledgeable and very professional. Greatly appreciate the support with the connection and commissioning of the utility trailer to my truck. Thank you

albert D. 
Rating:
3.0

I paid an extra $16 for a service I did not need. I was told UHaul MAKES you get the insurance and I have to pay the $8 a day charge!!!!!! My full coverage car insurance covers this. That's not right!

Christine L. 
Rating:
4.0

The truck ran fine, but the cab was really loud. I could barely talk to another person in the cab, especially on the highway. Also, when I talked to the Uhall representative on the phone, they told me that I could pick up the truck at 7am, but when I arrived on Friday, the place didn't open until 8am. Just make sure that the scheduler on the phone knows when the rental shop opens.

Timothy M. 
Rating:
5.0

Great experience, truck and office were clean and sanitized

Peter G. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
4.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Brockton P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Antonio C. 
Rating:
3.0

The representative was friendly and helpful. He made the pick up easy buy giving me a call and letting me know the unit was ready for pickup.

Michael Q. 
Rating:
5.0

Customer did not leave a comment.

jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Mark previous dents before leaving facility

Lori L. 
Rating:
2.0

The truck was not clean upon pick up. There was a bunch of trash in the back when I pulled up to my destination.

Hayden A. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
4.0

Customer did not leave a comment.

anthony T. 
Rating:
4.0

The initial location to pick up the truck was confusing as to exactly where they are located but their Owner/Manager gave me better directions of where to find it as it was not picking on the the GPS. The dolly reserved was not on the truck at the location I reserved. Instead had to drive to another location to pick it up which cost me time. The manager was very nice and accomodating in spite of the inconvenience.

Yvette L. 
Rating:
5.0

Customer did not leave a comment.

Bill K. 
No reviews have been submitted for this location.

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