Customer did not leave a comment.CHERYLA C.
Customer Reviews for Warnerville Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was excellentVALERIEFAITH C.
Our stuff got wet and ruined in the back endALEXMICHAEL EDWA A.
Mr.Furlong provide excellent service. Met with me after hours on the weekend. Anyone in the Richmondville/ Cobleskill area needing a uhaul should go to the Warnerville location.MICHAEL P.
The Uhaul Rental worked out great. Plenty of room & a comfortable ride. I would highly recommend renting a Uhaul from tbis location.THOMASP D.
The manager was very helpful and wonderful to deal with.JOSEPH C.
I had ordered a utility dolly and furniture pads for my move and was not provided with them, still was charged anyway. It in turn made my move more difficult and in result the move took longer than I had expected. I'm very upset and would recommend that anyone who orders such things makes sure that they are given what they paid for.Rose B.
Great Service!Ashley R.
Customer did not leave a comment.Judy Z.
Excellent serviceTammy P.
Customer did not leave a comment.WARREN, W H.
Customer did not leave a comment.DOUGLASJ E.
HORRENDOUS EXPERIENCE. When we arrived at our appointment time to pick up an auto transport trailer, the office was closed and locked. The local uhaul dealer wasn't answering the phone so I called the main uhaul help phone number and waited on hold for over 25 minutes to connect to a representative. The rep was very apologetic, and placed me on hold for another ten minutes while she looked for another location to help me. During that time, the local agent returned my call and told me he would arrive in ten minutes to help me. Once he arrived, he hooked the trailer up to my van and I was on my way. While driving my newly purchased car onto the auto transport, the apparently improperly installed hitch slipped off the ball and the entire trailer lunged forward and hit the back of my van, causing damage to my bumper and back panel. Luckily, I able to correctly connect the trailer to complete the transport afterward.Jared R.
Customer did not leave a comment.George K.
very easy and pleasant to maneuver the 26 foot into this lot.Jonathan C.
Greg was very helpfulDavid M.
Greg at this location was extremely helpful and accommodating to our needs. It was easy to pick up and drop off.DEENAMICHELLE S.
Customer did not leave a comment.Jane M.
It was very far from my homeWilliam N.
Customer did not leave a comment.Zhicong F.
Very friendly and great to work with and the cargo van was easy and a pleasure to drive and use for my project.STEPHENJAMES K.
Customer did not leave a comment.James F.
Customer did not leave a comment.Elaine L.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Christopher S.
Lower the priceFrank G.
Customer did not leave a comment.Sieg O.
Customer did not leave a comment.Greg L.
I dropped off the truck and the man there called me about the key. I went right over with it and told him I didn't leave it as I wanted to be sure he got it and I wanted to be with him while he checked it over. Excellent service there too!Lora S.
Customer did not leave a comment.Trevor W.
Truck and tow Dolly ; would have been nice if they were able to be returned at one location instead of 2 separate locations miles apart.Rachel S.
Customer did not leave a comment.Guy O.
Customer did not leave a comment.Keith C.
Customer did not leave a comment.Dolly K.
Customer did not leave a comment.Diane K.
Customer did not leave a comment.Robbin E.
Customer did not leave a comment.lisa M.
Customer did not leave a comment.Erika A.
This location is I expected it to be. Small, local drop-off location. Not their main business and I we were treated like we were out-of-towners and would never be back. I understand this attitude but it isn't very inviting.Joan G.
Customer did not leave a comment.Dave L.
muddy yard...larry F.
Had no issues service went great I didn't have the right size hitch ball and one was loan to me you can't beat service like that thanks againVictor G.
When a customer pays the full day rate dont call at 7 am ... And when furniture dollys are rented2 ... Dont provide 2 hand trucks that werent even useable for the operation and due to timeline and appropriate rented equipment being provided 1 worker was injured . The U-Haul rep was courteous ... But that face remains your company has now had 2 out of 2 rentals a disaster ... As this is the 2nd time of failures . 2 different locations and these are the results... I don't believe any further business will be conducted with your company. Recommend sending people to various locations periodically to go through the entire rental process and provide feed back to corporate and vendors as these static failures will net reduction of company profits .Gary Y.
I am awaiting a representative to listen to the voice recording of a conversation. Apparently nothing was in writing. I was charged one extra day. When I was assured I would not be charged for a whole day providing the truck was back before 8 am...So the specialist this am was not helpful and a bit rude....But the overall experience was wonderful.Helen P.
Customer did not leave a comment.Heidi B.
Customer did not leave a comment.GILBERT C.
Customer did not leave a comment.CHARLES M.
The service was fine, but before we reserved this truck we got a call, and we were told that there was not trucks available. That was crazy and wrong.Daniel L.
Customer did not leave a comment.PETER S.
Customer did not leave a comment.Daniel G.
The location was an alternate location from the one at which I reserved the truck. the change of locations added over two hours to the length of my drives and to my already long day. This is the fault of the location operator. It was a failure of the central network.JOSEPH R.
Customer did not leave a comment.Gerry W.
After the Cooperstown and Oneonta locations canceled our trucks, we went to Warnerville to pick up our 15 footer. They were super nice, despite us being a little late (it was farther!) and the truck was great. The pads were not included, but he took them off our bill so we had no problem at the other end and said to call him if there were any problems. Good communications, very helpful.Sarah W.
He went out if his way to help and provided us a larger vehicle than we had reserved at no extra charge. Good customer service practices. I'll use this location again in the future.Mark W.
Customer did not leave a comment.Lucas J.
Cliff was very helpful and took care of the rental in a timely fashion.Alexander J.
Nobody was at the location when I dropped the trailer off, but I was able to speak to someone when I called the number located on the window of the office. I unhitched the trailer myself, which was not a big deal. I am happy to have locations near where I live to be able to drop off uhaul trucks and trailers, so I am fine with the fact no one was there.Diana C.
I can't think of anything you can do to improve my experience. The people at this location were amazing. From helping me get the trailer connected to the ease of my return. Thank youMelissa C.
Customer did not leave a comment.Michael M.
Your Website said I could check I & pre-pay the day before pickup. But that is incorrect. I was given a choice of where to return truck on Website. Then you tried to charge me $3.00 more because YOU wanted me to return truck to a different location 40 minutes away!Sandra B.
This was by far THE WORST rental/moving experience. From the beginning, uhaul was lacking in communication. I was not told that the location that I chose to pick up did not have my truck. Days later, I was told on a Saturday night before my move that I would have to pick up my truck over an hour from my house. After calling numerous times and being on hold over 30-40 minutes each time, they changed to a slightly closer location and told me to call at 7AM the day of my move. A truck was found the day of my move. However there was a discrepancy over the return location. It was not the location chosen when the reservation was made. This truck was in horrible mechanical condition. The steering and suspension of this truck was horrendous! I had to drive this truck on the highway with enormous play in the wheel. When I called uhaul to discuss the return location being different, uhaul had yet a third completely different location on file. One hand had absolutely no idea what the other hand was doing. When I inquired if I could drop off at a closer location I was told that would be acceptable since there was a huge discrepancy regarding the return location.. Then I was charged almost one hundred dollars for returning to the "wrong location" when uhaul had absolutely no idea what the correct location was. I would steer anyone clear of U Haul. What a terrible experience.Lisa C.
Customer did not leave a comment.Kim B.
I find that Uhaul is a excellent company to rent from. The problem is with the computer system that is used to reserve a rental. The online system does not work well with the location system. You spend 20 minutes online setting setting up a reservation so that your time at the location is supposed to be (speedy ) but then it takes another 25 minutes at the rental location because the system did not save your information.JOE B.
NOTHING, as the U-Haul recipient-owner of the 1532 SR 7, Warnerville, NY business, not only had his 'act' together; but was quick to respond [upon my arrival/turn-in; very pleasant & knowledgeable!!Dan Z.
Greg was very accommodating.Helen P.
Customer did not leave a comment.James A.
Customer did not leave a comment.DOUGEASLEY M.
Extremely convenient and was easy to pick up the rental and get on the road. I highly recommend this U-Haul Location and hope everyone has a great experience as I did !!Rebecca B.
With having to leave my car there when I picked up the uhaul for a 2 day event we received 40 inches of snow. Whoever their snow plow person was snow plowed me in. I was luck y that I was able to get out as it was late at night when I returned the van.Jason G.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Laura M.
You supplied me with the wrong trailer and refused to do anything about it.Joe R.
I did not like the fact that the one truck had a 1/4 tank, and the other had 1/2 tank of fuel at pick up. That forced me to take the time out of my schedule to fill them before I could start my job. This was very bad customer service on U-Haul's part.Gary B.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.Joe M.
Customer did not leave a comment.john O.
Accurate billing. Truck returned at 12:15, not 3:00 for an extra day charge. Need credit backMonte T.
Customer did not leave a comment.Joanne H.
Customer did not leave a comment.Heather G.
Customer did not leave a comment.John H.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.John H.
Customer did not leave a comment.William M.
I had reserved a 17 foot truck. Once I got to the loading place for my pick up I discovered they gave me a 15 foot truck. My load hung out the back. Plus the truck was never swipe out. I would think twice before renting from U-Haul again.robert J.
Customer did not leave a comment.Jon H.
Greg was a great help, got exactly what we needed for the time we needed it for. Thank youAmanda Z.
I feel that they were very helpful and no need for improvementJeffrey L.
Customer did not leave a comment.joe A.
Customer did not leave a comment.Nicholas S.
Easy to deal with no pressuresGeorge K.
Customer did not leave a comment.donald S.
Customer did not leave a comment.William L.
Customer did not leave a comment.Tish D.
Originally, PU location was Farones on Rout 7, promised our order 3 months in advance, 4 phone calls, location closed because of vacation, could not get my truck w/ out main branch changing, locations. Farones were inconsiderate, & very rude to us.JODY H.
Key did not fit in drop box. The mechanics that helped me were nicejackie G.
Customer did not leave a comment.Albert G.
very smooth transactionGEORGE J.
Customer did not leave a comment.Denise B.
Customer did not leave a comment.Don T.
Customer did not leave a comment.HEIDI B.