Customer Reviews for Warthers Originals Inc
(U-Haul Neighborhood Dealer)

525 reviews

321 E Main St   Walhalla, SC 29691

(864) 638-6936

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    10 am–1 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(864) 638-6936

321 E Main St
Walhalla, SC 29691

Services at this Location:

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    10 am–1 pm
  • Sunday
    Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I booked a trailer online. When I got to the the dealer he didn't have any trailers because he doesn't lease trailers at all. I had to travel Another 30 miles to another dealer. I reserved boxes etc at that dealer but they don't offer boxes or packing supplies. The initial dealer told me the uhaul customer service “sucks” and he was right.

James K. 
Rating:
5.0

Customer did not leave a comment.

Barry R. 
Rating:
3.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Nice people and good experience

christopher F. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

They were very helpful. This was not my original drop off point. The original point was Smith's General Repair 907 Westminster SC. When I arrived I was told by the man in charge he would not take the trailer because his lot was full. He was very rude and is giving U-haul a bad name. I asked where I could take the trailer he said he didn't know I would have to call U-haul myself. He has no business being a dealer in rentals for U-haul. I should get some kind of refund for having to go out of my way to return the trailer.

Charles B. 
Rating:
5.0

Scott is tremendously polite and helpful. My truck was clean and easy.

DERRICK P. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

I have sincerely appreciated the service and response that I receive at this location. It can be a very busy place with two businesses, but they have exactly what I need, and are very responsive and accommodating. Thank you, Steve

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Farris M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Your web site was very confusing and difficult to use. I had to tedo my rental 3 times.

Ronald S. 
Rating:
5.0

These guys are amazing. I was really struggling with the 24/7 pickup and the owner showed up and fixed everything so we could get on the road. Couldn't recommend them more.

Keith F. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

DCharles K. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Excellent experience in every way

David C. 
Rating:
1.0

I showed up at 10am when they are supposed to open but no one was there. I called the number listed on the door but no one answered. When someone showed up, he walked up and said, “What do you want?” No apology for being late. He was rude and not very nice. I will definitely not use this location in the future.

David R. 
Rating:
3.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Excellent customer service!…

Richard B. 
Rating:
5.0

Britney was great at the main office and the guys were super at the rental place

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Great place to do business. Bobby

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Person who checked me outdid an excellent job.

chris R. 
Rating:
1.0

Customer did not leave a comment.

Aaron N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
4.0

Customer did not leave a comment.

Kim B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

It went better than I ever expected! The cab did smell like smoke so I used some Smoke Eliminator Can Spray and some Lysol. I let it air out and we were go to go!

Sherry M. 
Rating:
4.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

It was easy, clean and friendly. I this location has been the best.

Deniz K. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Excellent service, convenient location, always the equipment available I need to get the job done Thanks .

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Boliver W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Everything was great service was wonderful & the truck was easy to rent & return

Carla L. 
Rating:
3.0

Customer did not leave a comment.

Rodney F. 
Rating:
5.0

He was great! Very helpful!

Deborah J. 
Rating:
4.0

More UHaul accessories inside the store.

Frank M. 
Rating:
2.0

Customer did not leave a comment.

Meghan I. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
3.0

There were no moving blankets as I ordered. Also the electronic check in didn't work because the gentleman was there and he was busy with other work.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Earl N. 
Rating:
5.0

Nothing

james B. 
Rating:
5.0

Customer did not leave a comment.

Ben W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Scott was very helpful!

Ray G. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

boliver W. 
Rating:
5.0

It was all good, we were treated very well and no long waiting. Thanks

Neil S. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Great service from the man very professional thank you

Dana M. 
Rating:
5.0

I was unclear about how long I could keep truck maybe they could say what day it had to be back they were nice and friendly

Marla W. 
Rating:
4.0

Customer did not leave a comment.

Chris K. 
Rating:
4.0

Offer assistance with hooking up the trailer. It was too heavy for one person.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Stephen J. 
Rating:
2.0

Customer did not leave a comment.

Alma A. 
Rating:
5.0

Customer did not leave a comment.

BARBARA L. 
Rating:
5.0

Warther's was fabulous to work with. They were very helpful in all facets of the rental.

Eric J. 
Rating:
3.0

LOWER MILEAGE RATES OR OFFER UNLIMITED MILEAGE PLANS FOR LOCAL USE.

Jeffrey W. 
Rating:
5.0

Better job of inspecting the vans when they are returned and a better job of cleaning the cab area before renting again. I rented a 10' box truck and my hands were black and seat of my pants stained from SC red dirt just driving 10 miles home from the dealer. I sanitized all touch points before loading AND returning as well as cleaning inside glass (because it look like coffee) was thrown at it. I brought this to the managers attention and he gave me a 1 day credit for my efforts.

Gene B. 
Rating:
5.0

Scott was a great help. He must be very dedicated coming off of a burst appendix so soon. We will rent again from Warthers...very soon.

Eric J. 
Rating:
5.0

Efficient professional service. Was a quick transaction but thorough in review of rental process. Well done.

Kevin M. 
Rating:
3.0

Facility is pretty run down. Staff was excellent but only one there so we ended up connecting the trailer ourselves. Fortunately we know how, a new less mechanical person is going to be waiting a long time.

BOBBY S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
1.0

No personnel were at this location. They charged me for an extra day even though I dropped off the trailer a day early. I had to remove the trailer from my vehicle by myself. Do not use this location!!

DENNIS F. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
5.0

Excellent customer service!

JOHN G. 
Rating:
5.0

The check in and out was easy. And BJ the associate that helped was wonderful

HIRAM A. 
Rating:
5.0

Perfect! Trailer and supplies were waiting for me when I got there.

Carl T. 
Rating:
5.0

The online checkout process was a pain in the butt, as I had already locked truck and turned key in when it asked for photos and mileage. I was charged twice, and still have not received my refund for the wrong amount.

Telisa P. 
Rating:
3.0

Sure would be nice if these large trailers had a jack at the front to lift the trailer off the ground instead of using personal strength to lift it on to the hitch.

JONATHAN W. 
Rating:
2.0

Checked in/paid online, and it still took 40 minutes to get out of there

David C. 
Rating:
5.0

The associate we worked with was very friendly and knowledgeable.

Stephanie S. 
Rating:
5.0

This was such a smooth transaction - the truck drove very well and was very clean upon pickup. Staff were available at the pickup site to answer any questions. Thank you!!

Karen H. 
Rating:
4.0

We were told to call to make a reservation. We did so. The person was no help at all. He said the location did not show a trailer available. We explained that we just got off the phone with them and one was available. He did not call the location or do anything to get us a reservation. Arriving at the rental location we were instructed to go online to register. This was a terrible experience. Very frustrating. In fact if it had not been for my girlfriends persistence I would not have made the reservation. Very frustrating for both of us. I will try to find another way to accomplish a move next time. The hassle to make the reservation is simply not worth it.

John L. 
Rating:
3.0

Customer did not leave a comment.

Angelica J. 
Rating:
5.0

Customer did not leave a comment.

KIM H. 
Rating:
5.0

In and out quickly. No hassle. Staff knowledgeable and helpful. This is a good location to use.

James S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Nigel P. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Great rental experience. Thanks!

Richard P. 
Rating:
5.0

Customer did not leave a comment.

david E. 
Rating:
3.0

Customer did not leave a comment.

Hugh W. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL P. 
Rating:
2.0

You can't get much help at this location so if anything is heavy you may or most likely would have to do it yourself.

Christopher C. 
Rating:
5.0

Great team at this location , extremely helpful and made sure everything was connected and hooked up correctly on the car hauler . Perfect customer service !!!!

Cecil W. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

I would not use your Mobile process since it delays pick up and return if you cannot identify your location. In addition running you through all the sales screens is irritating. When you've declined all of that the first time you should not have to do it again.

Scott I. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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