Customer Reviews for Wash Factory

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wash Factory

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Kenneth R. on

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Very friendly & helpful service from the staff. Thank you!

phillip e. on

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Customer did not leave a comment.

Ralph B. on

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Customer service is non existent

Vik M. on

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Customer did not leave a comment.

Rick L. on

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Customer did not leave a comment.

harsimran s. on

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Very slow service. Left me in the middle hanging. Said the system is not supporting, I understand but left me on hold. Someone else came and did it. 5 minutes job was done in 25 minutes.

Grant m. on

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If you don’t supply plug adapters for your trailers, let customer know beforehand what plug is on your unit/trailer, so we can bring whatever adapter we’ll need

Corinna M. on

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Customer did not leave a comment.

REBEKAH C. on

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I dropped my moving van off the evening before it was due. I was able to find the location and drop box okay; but, was unsuccessful at completing the self check-in. This was frustrating, so I sent an email, hoping my drop off will be effectively recorded.

Jennifer S. on

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Was a drop off location only.

Paul M. on

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Everything good. No complaints.

Andrew K. on

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Customer did not leave a comment.

Candace P. on

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Customer did not leave a comment.

Richard L. on

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I have rented from U-Haul before with excellent results. This is the first time I have rented from this location. First, the pick up truck had garbage in the bed of the truck (plastic sheets, duct tape everywhere). Second, the truck had just under a half a tank of gas. When I pointed this out, I was told to fill it to where it was on the gauge when I was done. Upon completion of the task (which took 44 km). I attempted to fill it to where it was - as challenging as that is when not filling to full. I returned the vehicle and was told that the tank was not to half a tank (which it wasn’t to begin with) and therefore they will be charging me an additional $15 + dollars for fuelling. So, in essence I used the truck for 44 km, put in $10 of fuel when done and was charged an additional amount. Almost $26 dollars for fuel, for 44 km of distance? I suspect that this is an attempt to pad their bottom line as it will not cost that much to get the truck to half a tank! I do not understand why the tank wasn’t full when I started the rental and needed to be returned full! Seems very suspicious to me.

jason k. on

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Customer did not leave a comment.

noella c. on

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Helpful with hooking up the trailer

giuseppe S. on

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Customer did not leave a comment.

LAURA C. on

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The right tire of the trailer was really low on so when we went to pick it up They filled it that day but everyday we had to refill the tire The running lights didn’t work The people who we picked it up from were aware I just thought these things would have been fixed before I pick it up

Ian D. on

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Customer did not leave a comment.

Michael J. on

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Since this location is a car wash, I would strongly recommend sending a clean truck out for renters as our truck was full of road dirt / slush. The truck next to ours was clean but we were not given that one to rent. There was also a broken light shade in the back of the truck when I arrived to pickup the truck.

Albert P. on

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This location was adequately staffed and did a great job.

Michel A. on

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It would be useful if there were signs to show where the office is located. It is not obvious and required some walking around to find it as the main entrance is at the back of the building.

Hue O. on

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Great location nearby. Service is friendly.

Joey R. on

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Customer did not leave a comment.

jason k. on

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Customer did not leave a comment.

raul a. on

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Make my life so easy when was time to move ... gray and serious company awesome people thanks

Marek K. on

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Spent way to long to get everything settled.

Luc P. on

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Very difficult to locate. No signage.

Barry B. on

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Slight leaking roof in cargo trailer

Geoff A. on

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To U Haul... Make sure when you guarantee your vehicle will be there please make sure it is. I booked it days in advance and I was guaranteed it would be there for me at 9:00 am Saturday morning, I was really put in a spot because I had to come back at 11:30 am to get the pick-up truck I needed. I had people all set up to work at 9:30 AM. I had a heck of a time to make alternate arangments. But in the end I did get what I needed to get done finished. Late.... but finished all the same. I will say... it was a really nice pick-up truck. Nothing wrong with the vehicle.

TAMMY D. on

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what I reserved was not available, no notification was provided to me before about this and the discount I was promised due to the error was not followed through on when I returned the vehicle.

jason k. on

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Customer did not leave a comment.

NITAN S. on

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Stay away from this Location Terrible Customer Service. They are sitting to Frighten you, Was not friendly at all.

Brahim d. on

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Customer did not leave a comment.

paul s. on

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Customer did not leave a comment.

Craig R. on

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The online check-in process was fine, but then I was asked all the same questions by the in store associate when I went to pick up my keys. It was redundant and time consuming.

derek m. on

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Point out the length of rental time allowed for.

Robert B. on

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Customer did not leave a comment.

Jacob B. on

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The inside of the facility where you pay at the counter smelled like shit. It literally smelled like shit. It was super gross. This facility is a car wash and detailing place, so why couldn't they bust open some air fresheners? The person who helped me check in was pretty good. The guy who checked me out was a bit more on point and sociable.

Grant M. on

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Customer did not leave a comment.

Curtis M. on

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Its a carwash, not a Uhaul location. I'm not sure much can be done.

Les L. on

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Advise customers that when the credit card authorization is being done it is only an AUTHORIZATION .....NOT A CHARGE. The actual charge will be processed when equipment is dropped off and exact costs are finalized.

Marsha V. on

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Location was great. The Uhaul experience was not great at all. I had a location change the day before so I had to rent a new one the night before. When I arrived the following morning I was told my reservation was not on file and they had the two on site already booked. The women I dealt with made it right and still honoured my reservation but it was a lot of undue stress created by uhaul.

Don R. on

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Speed up the paperwork process. In the end the job got done, thanks!

Rendione K. on

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Customer did not leave a comment.

Connor D. on

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The location of my pick up was changed twice and the second time I was not even notified so after I drove to the location I was supposed to be at I had to drive across town to another location. After I arrived there it took about an hour to release the trailer to me even though I booked online and gave all of my information already. Everything was unorganized and after that they messed up my return time even though they verbally informed me it was due back at 2. Terrible experience with U-Haul and I would try to find alternative means next time. Would recommend other people do the same!

RICHARD S. on

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Very friendly and knowledgeable staff at pickup as well as drop off. Kudos to this location :)

Jason F. on

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Customer did not leave a comment.

Nathan B. on

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My friend told me that discount auto doesn't charge mileage which means my cost would've been a fraction of what uhaul charges. Nevertheless, good service.

Shawn W. on

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The wait time wasn’t long and could have even been quicker. I filled everything out on-line but it didn’t seem to matter. Rock and Roll took it again.

abdelfetteh a. on

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Customer did not leave a comment.

norm g. on

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The trailer wasn’t clean outside, fairly clean inside, but I was told I didn’t have to worry about bringing it back clean which was good considering the snow and rain on the trip

Brian P. on

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New location, paved parking, friendly and helpful staff.

Daryl S. on

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Customer did not leave a comment.