Customer Reviews for Washburn Building Products LLC
(U-Haul Neighborhood Dealer)

128 reviews

5820 Washburn Way   Klamath Falls, OR 97603
(Just south of the South Side expressway)

(541) 883-6672

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(541) 883-6672

5820 Washburn Way
Klamath Falls, OR 97603
(Just south of the South Side expressway)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly & helpful staff!

Cherie A. 
Rating:
2.0

They were nice. But had lots of problems with the computer. It took so long I didn't take the time to double check the mileage and gas. When I stopped the truck off it was clear that they had been wrong. There is no way I went an extra 50 miles but had to pay for it. And it cost $150 to almost fill a tank that should have been over half full. The main driver I wanted listed was not listed on my receipt even though we spent so much extra time adding him on... at least I thought we did! No way to prove because I didn't take time to double check. But if the truck would have been clean and ready, and if it had taken less than 30 minutes to get checked in (not to mention the dolly I reserved was not available) I would have had time to doubke check those things.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Use the website and go through the check list BEFORE turning in keys.

Ajenol O. 
Rating:
5.0

What a total blessing!!! After a difficult move they were so nice and pleasant did everything they could to make things easier for me. Appreciate it so very much!!! Thank you! Recommend 100%

antonio S. 
Rating:
5.0

Friendly people, small town helpful

MICHAEL MARLIN G. 
Rating:
3.0

Customer did not leave a comment.

Deborah M. 
Rating:
1.0

The lady that helped me was more focused on taking her daughters phone call, talking to her husband, helping another customer with her home improvement order than helping me. She took 30 minutes to get my order ready and then left for another appointment before finishing mine.

JACOB S. 
Rating:
3.0

Charge the right amount for the time used. I had this rental I needed for one day. The representative told me it for some reason charged for 2 days, but said if I brought it in the next morning, that I would not be charged for the 2nd day. I dropped it off the next morning very early so I only used this vehicle 1 day, and yet I was still charged for 2 days!

JASON S. 
Rating:
1.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Good good

dennis K. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
4.0

keep people like the ones running this location.

Teresa L. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
3.0

Very friendly and helpful.

jim N. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Janis S. 
Rating:
3.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
1.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Clean vehicles, also have a choice of vehicles as ours did not have cruise control and on a long distance drive this was really missed.

Tesha W. 
Rating:
3.0

Customer did not leave a comment.

Debbie S. 
Rating:
3.0

Customer did not leave a comment.

anthony M. 
Rating:
4.0

Customer did not leave a comment.

rande B. 
Rating:
3.0

Kind of far out. It was muddy during wet weather.

michael W. 
Rating:
5.0

Customer did not leave a comment.

joseph N. 
Rating:
5.0

Just need to wash the windows they were really bad other then that they were great.

Dennis F. 
Rating:
1.0

I will never deal with U-Haul again..I was told the truck and trailer I wanted to rent would be ready at 2pm. when I got there, the truck was there but I had to drive 45 miles one way to go pick up the car carrier..delays that cost me to lose the car I had driven 190 to get. then I had to get permission to drop off the vehicle at a different location as I could no longer use it..was a disaster from start to finish and I didn't even get any type of refund for what was clearly U-Hauls mistake that sent me 90 miles out of my way..will tell all my friends not to bother..not worth the hassle..

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

Chad L. 
Rating:
4.0

Loved that we could drop off trailer using app check-in

Beth L. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

TOM F. 
Rating:
4.0

The address on my reservation email was actually the wrong location. Very odd. So had to drive a mile or two down to a different location. Not a big deal. Everyone at both locations were very nice. Truck was great - very easy to drive. It would've been helpful if the truck came with a dolly.

Joni N. 
Rating:
5.0

Very helpful and friendly

ken S. 
Rating:
5.0

Customer did not leave a comment.

Staci H. 
Rating:
5.0

I received two emails trying to make me check in online as soon as I arrived at the location to pick up. It wanted pictures of myself and my drivers license etc. That was a pain in the ass and unnecessary as the humans behind the counter were more than willing to do their job.

Dorene S. 
Rating:
4.0

Customer did not leave a comment.

Doug R. 
Rating:
5.0

nice place nice people thanks

anthony P. 
Rating:
4.0

The vehicle rented got just over half of the fuel economy promised (4 of 7.1). The truck was very under powered, even when empty. The suspension had issues - needed an alignment or wheel balancing. Bounced horribly for 6 states - even broke the TV. The radio only had one working speaker.

Robert F. 
Rating:
5.0

Our reservation was for one pick-up location (Mike's RV), but he did not show it in his computer. I asked him to call the other location in town for me, but he would not, and instead, made me go to find it. This added stress to my moving day, and i felt he should have been more helpful.

Cheryl F. 
Rating:
4.0

Customer did not leave a comment.

keith S. 
Rating:
5.0

Great customer service, really nice people.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

Did not properly check the tires. Cost me time out of a days drive.

PAMELA J. 
Rating:
5.0

Don't put old trucks out on a cross the country road trip. I've been using UHaul for over 50 years. This was the worst truck I've ever gotten.

PAMELA J. 
Rating:
5.0

Customer did not leave a comment.

alexander S. 
Rating:
3.0

Customer did not leave a comment.

Sean C. 
Rating:
4.0

Customer did not leave a comment.

GREG D. 
Rating:
5.0

Customer did not leave a comment.

doug P. 
Rating:
1.0

Customer did not leave a comment.

John H. 
Rating:
2.0

The office its-self was fine. Staff was disorganized and unfamiliar with U-haul rental system and process. Maybe someone else normally handles the process? Trailer was dirty inside but that was solved by sweeping it out. Both tires were below the recommended cold 65PSI. One had a gash in the side over an inch long and deep enough to see the cords, both were weather checked and showing signs of dry rot. Typical experience for me when using a Franchise location that is side income for another primary business. Likely not required to maintain equipment or they assign no staff to maintain it. Lights, safety equipment and ball-coupler were all in working order however. Better off using the retail Uhaul store just down Washburn Ave.

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
4.0

Great service! The truck was clean and well maintained. It drive well and was easy to load and unload. Thanks for making my move so easy!!

patricia B. 
Rating:
5.0

Customer did not leave a comment.

MERLENE B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Jennie C. 
Rating:
2.0

I went to pick up my uhaul early because they called me and told me they had it ready for me. I get there and the young lady (very nice) cant get the computer for u haul to work, right away. The owner takes over after 45 min. we are outside checking the trucks lights and brakes. I hop in to go and notice the oil light is on. I go back in to ask and the owner calls uhaul down the street where she picked it up. people began to come in about 6 of em. the owner is overwhelmed with the phone call and the ppl on the end of the line asked if I or the owner can add oil ourselves. She said she could not, I said I paid a lot for this truck and I will not. So another 29 minutes on the phone and I was sent to the u haul down the street. I was greeted by a young girl telling me she was new and did not know how long it would take to service this truck. I left it there for another 20 minutes, mean while I had workers on the clock waiting to be able to load this truck. when I came back there were two girls, one was name amy, I asked for the manager (they were smoking cigs, like they were hanging out instead of working) Amy said there was no manager at this time. I asked the other girl about adjusting my mirrors and she said "They are manual and you have to adjust them yourself." refuse to help me. I left. Im going to call the 800 number and complaine now. There are more things that were wrong, but I dont feel like writting a book. I am going to just report this experience over the phone, I type too slow for this. Laurie Gonzalez Klamath falls Oregon

Laurie G. 
Rating:
5.0

highly recommended! Great experience.

william M. 
Rating:
4.0

Customer did not leave a comment.

Allison G. 
Rating:
3.0

Customer did not leave a comment.

vicki B. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
2.0

I had to get a 20' truck when I just wanted a 15'. it was a pain to drive. I dont think it was any fault of the location and the people that worked there, just UHAUL's policies in general i think. it was all extremely inconvinient.

DANIT H. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
5.0

This facility was extremely helpful and very courteous. We did visit the other u haul facility on Washburn Way because we thought that was the rental store we had called. They were rude beyond measure. I would and am recommending this rental facility to my friends and family. Thank you so much for a great experience.

Ryan W. 
Rating:
3.0

Customer did not leave a comment.

Dan K. 
Rating:
3.0

In colder climates the trailer hitch area should be off the ground so they don't/won't have to chip it out like they had to mine.

Max N. 
Rating:
5.0

Very friendly!

Don V. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
2.0

Customer did not leave a comment.

DALE B. 
Rating:
4.0

Customer did not leave a comment.

Bob F. 
Rating:
5.0

Customer did not leave a comment.

JESSICA C. 
Rating:
5.0

Customer did not leave a comment.

Lura Y. 
Rating:
4.0

they even added a ride from the car return.

REGINA C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA M. 
Rating:
3.0

Customer did not leave a comment.

Ian H. 
Rating:
3.0

The location was good nice people. ..it's u haul that was sad our truck had brake issue also died every other light an no one explained about needing a drop off sight then to top it all off we weren't even reimbursed for our 1/4 tank of gas that's a rip off....

Brian P. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
4.0

good

Dan V. 
Rating:
4.0

Customer did not leave a comment.

LEON M. 
Rating:
5.0

Nothing. key people are the thing that make customer service This location has the nicest people

lorenzo R. 
Rating:
5.0

Customer did not leave a comment.

JULIA C. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

Customer did not leave a comment.

corrine R. 
Rating:
3.0

Customer did not leave a comment.

JEREMY P. 
Rating:
3.0

Customer did not leave a comment.

JEREMY P. 
Rating:
3.0

Customer did not leave a comment.

jeremy P. 
Rating:
4.0

Customer did not leave a comment.

JIM R. 
Rating:
3.0

Customer did not leave a comment.

LINDA K. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
4.0

Customer did not leave a comment.

micheal S. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA H. 
Rating:
3.0

I was rented a car trailer that was to small for my vehicle to fit on so i had to return it with out using it eould like a refund

Kurt S. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
No reviews have been submitted for this location.

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