Customer Reviews for Washington Transmissions Inc
(U-Haul Neighborhood Dealer)

1,497 reviews

666 Washington Ave   Prospect Heights, NY 11238
(Gates closed at night Park legally on the street)

(718) 513-9218

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(718) 513-9218

666 Washington Ave
Prospect Heights, NY 11238
(Gates closed at night Park legally on the street)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

John G 
Rating:
2.0

Waited 1.5 hours for my reservation.

Ashley S 
Rating:
1.0

Customer did not leave a comment.

MELAH M 
Rating:
4.0

Customer did not leave a comment.

Ashley J 
Rating:
3.0

Truck was very dirty, dusty even thoug it has only 7K miles. very bad cleanliness, in front and back area. also the engine light is on. Seems they havent change oil since new The signal lights are broken and not usable, when you want to turn it wont work Guys are office are nice, but they must pay attention to the trucks and keep them nice for many years of work and income !come on

LUIS L 
Rating:
3.0

Customer did not leave a comment.

THOMASINA C 
Rating:
2.0

Truck door was broken/ wouldn't close all the way. The window on the driver side was also broken and kept getting stuck. The driver side seat was falling a part. The rep directed the wrong way when telling me where the vehicle was parked and it was blocks away from the physical location.

Garvey D 
Rating:
5.0

Everything was quick and easy. Kind, Polite humorous ppl.

KAREEM L 
Rating:
5.0

Customer did not leave a comment.

SIMON B 
Rating:
5.0

Customer did not leave a comment.

WALTER G 
Rating:
2.0

Just extremely difficult to find parking on Washington, van seemed a bit beat-up (loose latch on the back/jamming window, bear-up interior, etc.), and not much guidance on where to park if the block was full

Kai S 
Rating:
5.0

Customer did not leave a comment.

SEPTOBER H 
Rating:
5.0

Earlier open in the morning.

HOWARD E 
Rating:
4.0

Staff was nice and helpful picking up. We returned it 9 pm on a Saturday and their lot was locked up. We had to find street parking to return it. We lucked out and found a spot, but I wish we were able to access the lot for the return!

Katie Z 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
2.0

Customer did not leave a comment.

ISABELLA F 
Rating:
5.0

Customer did not leave a comment.

Ruth C 
Rating:
2.0

Customer did not leave a comment.

ALEXIS E 
Rating:
1.0

Van was smelling pee and was discusting

PETER W 
Rating:
5.0

Customer did not leave a comment.

ANDI P 
Rating:
5.0

Customer did not leave a comment.

ARNESS L 
Rating:
4.0

I had no issues I was in and got a very low mileage vehicle and I was on to my moving location. Store employee named Arnold was very helpful

ALFONSO S 
Rating:
5.0

Customer did not leave a comment.

ROBERT L 
Rating:
2.0

Truck was dirty, and damage

JACQUELINE Y 
Rating:
2.0

More visible, repairs cars at the same time , lots of activities just be careful when entering. More friendly smile say hello, need a huge clean sign that says Uhaul

JENNIFER W 
Rating:
4.0

Customer did not leave a comment.

ANDREW R 
Rating:
1.0

I have rented U-Haul trucks and vans a lot in my life. This office, not a U-Haul store, didn't represent you well at all. The office was filthy, with groups of men lounging inside the door talking with each other and making it hard to get to the service window. A woman there sat at a computer so far away we had to yell at each other to be heard. Her attitude was shockingly snarky and rude. When after checking numbers on 7 vans they had parked on the street (she didn't even tell me which street) I went back for a little direction. She huffed at me and basically told me that I was an idiot if I couldn't see my van parked "under the blue awning" several blocks away. I finally located a light blue sign and I found the van across the street from it, but there was no awning.

DARLA H 
Rating:
4.0

Customer did not leave a comment.

Luca T 
Rating:
4.0

Customer did not leave a comment.

ANGEL A 
Rating:
5.0

I arrived a couple of hours early and they said my van wasn't ready yet but they would call when it was available. 30 minutes later they called like promised. Super nice people and very easy and quick to pick up and drop off. Will definitely use again.

TIMOTHY C 
Rating:
5.0

Customer did not leave a comment.

Josselin M 
Rating:
5.0

Customer did not leave a comment.

IAN A 
Rating:
3.0

I have a serious problem! The truck was not full of gas when I started renting it but I had to return it filled up, so I spent $43.67 on gas, despite only driving it for 7 miles! I need a refund for this.

Charles C 
Rating:
5.0

Customer did not leave a comment.

YUVAL Y 
Rating:
3.0

Customer did not leave a comment.

Nathaniel K 
Rating:
5.0

N/A

Erica C 
Rating:
5.0

Customer did not leave a comment.

Alan R 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Excellent Excellent Excellent

NICHOLAS M 
Rating:
5.0

Customer did not leave a comment.

Nichole J 
Rating:
5.0

The workers are very friendly and explained everything.

NICHOLAS M 
Rating:
5.0

Customer did not leave a comment.

Jovens M 
Rating:
1.0

The location time should be listed

Dejah B 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer did not leave a comment.

LENNIER M 
Rating:
5.0

The proprietor of this establishment was wonderful. I was very concerned about using UHAUL, because of some unpleasant stories I have heard about another location in Brooklyn, which was why I went with this one and I was not disappointed.

Karen L 
Rating:
5.0

Customer did not leave a comment.

JOVANNE A 
Rating:
4.0

The service representative was very courteous and assisted me on the use and management of the vehicle contact.

Caroly Y 
Rating:
1.0

terrible customer service, truck missing at first location, no parking, horrible on every level

peter d 
Rating:
4.0

Great customer service

CHARLES E 
Rating:
4.0

Customer did not leave a comment.

BREANNA B 
Rating:
3.0

The truck wasn't clean. It wasn't nasty, but it could have been hosed down a little.

MURIELLE D 
Rating:
1.0

Clean your trucks before you rent out the van and the receptionist was very rude

LATICHIA M 
Rating:
4.0

U Haul needs to get it’s organizational tech/notification ststems working…this is a “central offices” issue…not the local provider’s issue.

barnaby s 
Rating:
1.0

We booked a reservation weeks ago for Atlantic Ave, showed up and there was no truck for us. They rerouted us to Washington Ave, and said the car was right out from of the business but it was two blocks away. The latch on the door was terrible and stuck so I bruised my hand bc every time you’d open it, it would go flying back from the pressure.

Dana B 
Rating:
2.0

I signed up to get my truck at 8 am. I got there in 18 degree temperatures only to find that the truck wasn't available for pu and I needed to return when the place opened at 9 am. Why wasn't I notified of this before getting there? The truck seats are crumbling. The passenger side mirror kept moving when we hit a bump, which meant most of the time I couldn't use that mirror, making driving the truck less safe. If I hadn't had someone sitting in the passenger seat, I wouldn't have been able to safely use the truck and do the errands that I had rented it for.

RACHEL Y 
Rating:
4.0

Customer did not leave a comment.

EARL C 
Rating:
4.0

Customer did not leave a comment.

COLUM J 
Rating:
1.0

Both seats were totally ripped off and worst the left passenger mirror was hanging and not functional A real disaster, for this reason I’m asking a full refund for hazard

DAWIDH O 
Rating:
5.0

Customer did not leave a comment.

LEVAN T 
Rating:
1.0

Customer did not leave a comment.

Omar M 
Rating:
5.0

Customer did not leave a comment.

SOREN C 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S 
Rating:
5.0

Customer did not leave a comment.

DANIEL J 
Rating:
5.0

Customer did not leave a comment.

Daniel M 
Rating:
5.0

Nothing in my opinion. I had a long distance trip and the gentleman in the location mentioned keeping the newest truck for my reservation. This was thoughtful and the truck was amazing.

ABUBAKER A 
Rating:
4.0

Customer did not leave a comment.

WALTER T 
Rating:
5.0

The attendant at the location was super nice and helpful. While the application showed me no availability, the guy found me a truck right away, and the transaction was smooth and speedy. I was impressed with his friendliness and positivity! Thank you

NOA C 
Rating:
5.0

Customer did not leave a comment.

SEPTOBER H 
Rating:
5.0

Customer did not leave a comment.

JAMES K 
Rating:
3.0

Customer did not leave a comment.

WAYNE P 
Rating:
5.0

All was good

FRANDY V 
Rating:
5.0

Make sure the necessary vehicles are always available

KEVIN R 
Rating:
5.0

Rented a van from this location. Based on prior reviews citing issues with early rentals, booked it starting at 9 am. Staff on site were friendly and helped locate the van within minutes. The van was parked on the street about a block away. The van was a little banged up but had stickers on it clearly indicating areas of prior damage. Inside the truck was clean. Truck drove great. Hardest part was returning the van because you have to find street parking and parallel park it, but the after-hours key return process was fairly straightforward, returned keys to drop box at U-haul location with small note listing address where van was left parked. Overall great experience for NYC rental. Would definitely choose this location again.

Stephen K 
Rating:
4.0

Customer did not leave a comment.

CHARLES R 
Rating:
5.0

This location makes it super simple to return during their business hours and they always have the truck I need 🙏🏽💙

Violet F 
Rating:
3.0

I made a payment n was still sent a msg saying I had to pay😡

SADE M 
Rating:
3.0

Customer did not leave a comment.

Richard J 
Rating:
5.0

Everything was great 👍

STEVE M 
Rating:
5.0

Customer did not leave a comment.

Graham M 
Rating:
3.0

I ordered packing blankets for my move and the location did not provide them

Lars N 
Rating:
5.0

I rented the van at 9am. The counter person was friendly and very helpful, and honestly, got me out of a jam; I had made my reservation for the wrong date. I returned the van that same afternoon. The checkout was superfast.

LOUIS S 
Rating:
5.0

Customer did not leave a comment.

MARCD C 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

LANA V 
Rating:
3.0

Customer did not leave a comment.

Richard R 
Rating:
4.0

I used the remote return after hours so I did not interact with the personnel at the return location

MARK R 
Rating:
3.0

Customer did not leave a comment.

JONATHAN F 
Rating:
4.0

Customer did not leave a comment.

HEROLD D 
Rating:
5.0

Customer did not leave a comment.

CHARLES R 
Rating:
2.0

The truck was missing blankets we ordered. The truck was slightly damaged which wasn't noted.

Maurice v 
Rating:
5.0

Very satisfied with service ! the office ppl are friendly and helpful .

ANDI P 
Rating:
4.0

Customer did not leave a comment.

REGINALD R 
Rating:
5.0

The van was great - smooth, quiet, xclnt ride. Sandy - the office manager at 666 Washington Street is a delight: charming, thoughtful, funny and warm.she made my day> She deserves a a definite thank you from U-Haul corporate execs. Too bad so few of your rental location managers aren't impressive - or even rude Every employee hired by U-Haul should be a person like Sandy

EDUARDS R 
Rating:
5.0

Customer did not leave a comment.

OBUNWA N 
Rating:
5.0

Customer did not leave a comment.

OLLIE F 
Rating:
3.0

the self check out was not easy at all, and we only ended up getting the keys because someone else was given the wrong code that happened to have our keys in them. We also had to drive around to find our rental. It would have been helpful if the app told you the street the rental was on. It wasted a lot of our time. The app also checked me in before giving me the key code lock to get the keys.

Aubrey H 
Rating:
5.0

Customer did not leave a comment.

CLEAR G 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE T 
Rating:
5.0

clean up shop a little bit

TYQUAN K 
No reviews have been submitted for this location.
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