The van was not ready for more than 2 hrs after my reservation time and the manager was entirely unhelpfulJames S.
Trailer Rental & Towing in Prospect Heights, NY at Washington Transmissions Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Prospect Heights, NY 11238
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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There was no parking!!!! I spent over an hour driving around the location to look for parking. Would not recommend to anyone in Brooklyn. This was my second time hereLouis L.
The 2 helpers that helped us today was fast, smart, and careful on how they move the furniture. You guys did more than you had to which we appreciate it so much. These guys follow directions and we're understanding through the whole process. Thank you guys so much again! Would recommend 10/10KEMALD P.
The person that gave us the truck drove it to the exit and left quickly there really was no time to figure out how to use it where the mirrors move, emergency break etc, we just had to go immediately because people were using the entrancemartha A.
Extremely friendly staff! 10/10 would use again!JOHNC R.
We reserved a 10foot truck but we were not given a 10foot truck even though there were many t10' trucks on the lot. Were given a smaller model that we could not fit everything in. We did the 24/7 pickup. The customer service was extremely rude and denied us because of a little damage to the license. It is a valid license!! The woman kept. trying to tell me that the license was "sawed in half". Not true, it simply had a small crack, but all of the information was clearly visible and valid. Uhaul cost me both time and money hat I do not have with this move and I would like a full refund.Jermaine B.
Clearer instructions, contingency plans for a website outage.Camille J.
The parking around Washington is just too difficult for self serve- they need to leave a parking lot open.BRADLEY W.
Fast, courteous and professional service.GARTHANTHONY B.
This location had uhauls parked on the street that were difficult to find, and to return at the end. Picking up a truck through mobile pick-up was complicated and difficult to navigate, especially at this location.Raphael R.
This U-Haul site was based out of an auto shop that had essentially no parking, so our U-Haul was several blocks away (with no indicator as to where it was) from the pick-up site. When it came time to return the truck, it took us 45+ minutes to find a legal parking spot to return the truck (and the location was closed as it was a Sunday). Additionally, we were charged for the rental of a utility dolly and furniture pads that were never provided. These were marked as "returned" on our receipt.Meghan H.
The website wouldn't load my location for after hours check in and I got a late fee because of your website failure.Emily D.
This was an overall horrible experience. I originally booked another location at Atlantic Ave but it was moved without my consent to this Washington Ave location. I would never, ever, ever use this location or Uhaul service ever again. I showed up at 8:30am as per my reservation and knocked on the door. A man opened it and shouted "we don't open until 9!" and then slammed it shut. Because he was so angry and aggressive, I called their office phone and explained I had an 8:30am reservation, not 9am. He told me he was waiting on a couple trucks. I then called Uhaul twice because the first time I was supposed to be on hold but she sent me to a phone menu option. Then, the angry man from before walks me and points to the office without speaking and then some other man checks me in. The other man explains the van only has 1/8 of a tank left and I am now responsible for doing their job and filling it up to a 1/4. This is unacceptable and I ignored it. However, since their staff in angry, aggressive, and rude I just left to get my move over with. I returned the van in perfect condition. Another third man opens the door and asks to look at the tank. I went about 2 total miles. Then this man blocks my way from getting out, bangs his fist on the side of the van and says "you need to fill it up". I declined and he said there would be a $20.00 service fee. That fee is also unacceptable. I wouldn't wish this experience on my worst enemy and I expect someone from customer service to contact me about a refund.MATTHEWROSS H.
This location is not 24/7 pickup so please stop advertising it as suchMATTHEWR F.
Customer services at pick up / drop off point was excellent.PAULJOHN C.
The van was given to me with exactly 1/4 tank of gas so that I would HAVE to stop and get gas before returning it in order to avoid the $30 fee that I was not warned about. This was obviously intentional. I barely drove it at all and the rental I was expecting to be about $45 ended up being $75. Total racket.Joseph P.
The location didn't open until 30 minutes after I had reserved a truck, and I had to wait another 30 minutes to get the keys.Brian B.
Graffiti all over the truckMILTON G.
Well the whole $19.95 thing is a scam it always inevitably jumps up considerably in price. Other than that it was great.SETHADAM G.
Charge me over a $100 for less that 2 hr and less than 20 mileSTEFFONJONATHAN B.
I was overcharged and cannot get anyone on the phone to discuss the overcharge. I will never use you services again.DOMINIC B.
Professional and wonderful stafffatima S.
This is concerning the UHaul location on Washington St in Brooklyn, NY. The location had no designated parking. The vehicle was not ready when we arrived, we had to wait 20 minutes for the vehicle to be dug out of the snow and that time was not compensated. The representatives at the facility did not provide us with a signed contract and did not specify the fuel level that we had to bring the truck back with which resulted in us getting charged $16 for fuel at check-out. The service was completely unprofessional. The online check-in option that we selected was completely irrelevant at this location, we had to go to the representatives and talk to them to get our vehicle. We then had to find parking on-street when returning the vehicle which took us about an hour of circling around and we had to pay for all those additional miles that were added due to us looking for parking. I am very disappointed with my experience. I think UHaul should at least specify on their website that this pick-up/drop-off location does not have designated parking and that renters should calculate that into their cost AND time. We ended up paying $100 more than we estimated mostly due to the lack of parking and unclear directions. On top of all this, the moving help we had requested through UHaul bailed on us after confirming that they will be there (Peace and Love Movers). We were first told it will be one helper instead of two and then that helper didn't even show up and his line was closed so we couldn't get a response from him. We had to carry everything ourselves up three floors. When we called UHaul for help with that, they directed us to an online chat and did not provide any alternative. I would think twice before using this service next time and would look for a different platform. I would also definitely avoid any UHaul location that is not a big facility with a designated parking and hope that UHaul clarifies that to their customers in the future.CARINE C.
The truck was a wreck. The driver door wouldn't close all the way, the tire pressure monitor system was malfunctioning, the pull door to the back of the truck was almost impossible to move. Plus, the attendant gave me no instructions about how to return the truck, and when I got back before my scheduled return time, there was no parking available, and the lot was locked. After contacting U-Haul and getting no other option except to "find an open spot," I had to squeeze the truck into a spot across the street. I'm hopeful I returned the keys to the right lockbox, but the attendant gave me no instructions on how to properly return the keys either. Would recommend attendants spend more time talking people through the return process, especially if they won't be there for the return.Anthony J.
Got the location on time. Tried to do the contactless pick up, the guy at the shop said he I can't do that. I had to wait an hour for my truck, which ate into the 6 hours I reserved it for only giving me 5 hours. The guy also stressed me out by telling me at first he had no more vans for me, then told me the system was down and had me get the van via contactless pick up. NOT a pleasant experience on top of the stress of moving.Jordan M.