Customer Reviews for Washworks Laundry House
(U-Haul Neighborhood Dealer)

683 reviews

900 Sleepy Hollow Rd   Pittsburgh, PA 15234

(412) 341-2127

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(412) 341-2127

900 Sleepy Hollow Rd
Pittsburgh, PA 15234

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was a bit surprised to learn that the 15footer is only 15 with the attic. Please make obvious in the selection process .

Matthai M. 
Rating:
5.0

Service representative was very knowledgeable and helpful.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Wade M. 
Rating:
5.0

Hi…I've used you guys many times over the years. I've never had a problem.

David D. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

This was a straightforward experience with a knowledgeable and competent rental agent. My only uncertainties were how to release the emergency brake (depress regular brake and press a hand lever) and where to find the gas tank (open the driver door and it's near there).

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Not much, the Employee at the counter was very polite, informative, and made renting the van very easy. It was definitely one of the cleanest rentals that I ever had.

mark M. 
Rating:
5.0

So friendly and helpful!! Thank you

SHaron H. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

I always try to rent from wash house because they go out of their way to take care of their customers.

Blake S. 
Rating:
5.0

Customer did not leave a comment.

Ashley J. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

chuck L. 
Rating:
5.0

Customer did not leave a comment.

Zachary V. 
Rating:
5.0

Very handy location, my 2nd time with your excellent service. He's a keeper!

Barbara L. 
Rating:
5.0

The people are very nice there I'll always come back and recommend other people thanks

charmaine C. 
Rating:
4.0

Steve is a great manager.

Barb C. 
Rating:
5.0

Steve the clerk was very helpful and courteous this is the best Uhaul location great service

lee K. 
Rating:
5.0

Everything went great, just show people where the gas cap is 😊

Tracie H. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas O. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
4.0

super nice and helpful staff .. very efficient and smooth process.

Khattar A. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
5.0

We love hiring from this location - staff friendly and efficient and always helpful.

Derek H. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

The guy was nice to hear my complaining

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Maria B. 
Rating:
5.0

Customer did not leave a comment.

jeff D. 
Rating:
5.0

Great customer service - no hassle! Friendly, always has the vehicle you requested, no last minute switch.

Jennifer L. 
Rating:
5.0

Great service. And the gentleman at the store got me into a truck at the last minute before closing. I really appreciate that!

Kirk S. 
Rating:
5.0

Friendly, prompt, stress free, excellent service. It would be worth going out of your way to use this service.

David H. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

could not be more pleased with the van I was given to use,

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Brad O. 
Rating:
4.0

The Uhaul system wasn't working for me, but luckily, the manager/owner of the 3rd party pickup location was absolutely amazing! He was able to fix everything over the phone and made the pickup happen for me. My original pickup was delayed when the truck I ordered wasn't available and my pick up location was changed to a location way out of my way, delaying my moving by a day and making it where I didn't have all the help I needed. The gentleman who helped me here made it so much better.

Megan K. 
Rating:
2.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

Nickolas H. 
Rating:
5.0

Customer did not leave a comment.

Joshua Z. 
Rating:
4.0

Customer did not leave a comment.

Christian F. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
3.0

Key lock box was stuck when I tried to obtain my van's key—ensure key lock boxes are maintained and easy to open.

Christina G. 
Rating:
3.0

Customer did not leave a comment.

Monique J. 
Rating:
5.0

Employee was very helpful and courteous. Definitely would recommend this uhaul location

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Mohammed H. 
Rating:
4.0

Friendly service. Good truck. Can't ask for much more.

Jennings H. 
Rating:
5.0

Customer did not leave a comment.

KERRY D. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Associate at location was very helpful and efficient.

Bryan B. 
Rating:
3.0

Customer did not leave a comment.

Paulette B. 
Rating:
5.0

Customer did not leave a comment.

SHAWN J. 
Rating:
5.0

The gentleman at the rental store on Sleepy Hollow was extremely courteous and professional. The person ahead of me was very annoyed about something and was raising his voice but the Uhaul representative remained calm and handled the situation beautifully.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Highly recommend!!!!!!!! What an amazing experience from top to bottom....the customer service is absolutely outstanding!!!! Definitely will come back!!!!

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO S. 
Rating:
5.0

Customer did not leave a comment.

Flora H. 
Rating:
5.0

Customer did not leave a comment.

Mansur K. 
Rating:
1.0

The person that I picked up the truck from was slow. Mostly because he was talking on a Facetime call throughout the entire check-in process. When I dropped the truck off at the same location it was the same person. This time he was on a personal phone call the entire dropoff process. At the end I asked for a receipt, he said it would be emailed to me. It is now 5 hours after I dropped the truck off and still no emailed receipt. Just a bad experience.

David H. 
Rating:
5.0

They were very polite and very professional. Quick and easy. Thank you

Paul H. 
Rating:
2.0

this place was top notch when Steve managed this location, the young man was nit train I spend hundreds there I will not be back until these things are corrected please note I am nit attacking the young man but ownership

VICTOR C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK O. 
Rating:
1.0

This was the most horrendous, painful customer service of my life. The people running the location did not even have drivers licenses to move the trucks around. My husband had to move two other trucks to get to our truck -- which was buried in the back. I would never go back her in a million years.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Susan Y. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE R. 
Rating:
5.0

The manager provides attentive and efficient customer service. Five ⭐️⭐️⭐️⭐️⭐️

DAVID F. 
Rating:
5.0

Could you please contact me all my belongings are in the van that was impounded. Kimberly McCartney 4122535287

Charles S. 
Rating:
5.0

Steve went above and beyond to make this rental a smooth exchange.

Barb C. 
Rating:
5.0

Customer did not leave a comment.

Haliel S. 
Rating:
5.0

tight space but the staff were pleasant enough and I was able to drop off quickly and be on my way.

HOWARD S. 
Rating:
5.0

Nothing Royal customer treatment Professional and caring

joseph B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
1.0

The owner was on the speaker phone blaring in the background. Sounded like someone was being walked through a bitcoin tech support process. I went to get into the truck and noticed the driver side door ajar. When I 1st got in and sat down I sat in a puddle of water. The gas gage looked almost on E, it was well below 1/4 tank full. My trip was below 18 miles. Before I returned it I refueled it up to a 1/4 tank. I returned the truck in 2 hours instead of the planned 6 hours. The owner said I was good to go and gave me a thumbs up. Cool! About an hour later I get my receipt emailed to me and it's almost double than what I was told. I looked closely and they charged me $48 for a fuel fee and 4 gal of fuel. I called the owner and explained what it said, it took 25 minutes just to find my order (this isn't a busy location). I told him I put more gas in the truck than when I picked it up. He agreed to refund me. He would do so and call me back. I waited. He never called. I drove back to the store. He apologized and said he couldn't refund back to my card and would give me cash. I was fine with that. But before he refunded me he argued trying to say that there was a 1/4 tank when I picked it up. Absolutely not. He said it was U-haul that made the extra charge not him. It was out of his control but he'd refund me cash. I told him either way it's unethical. He gave me my $48 and I left. Honestly, I didn't care about the other issues leading up to the $48 fuel fee. It wasn't that big of a deal. The owner was initially friendly. I would've gone back and used the service again. But now in the grand scheme of things it really was an overall awful experience.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Debra P. 
Rating:
5.0

I already recommended this provider for their excellent service and clean, well-maintained vehicles.

Barb C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Self check-out using my mobile phone did NOT work. The camera in the app is NOT good. Tried multiple times to take a photo of the odometer meter reading but the camera failed. I called U-Haul customer service and waited for an hour with no response. The camera needs a serious upgrade.

Krishna K. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL F. 
Rating:
5.0

Friendly, courteous and couldn't have asked for a better rental experience

Roger M. 
Rating:
5.0

None, U-Haul not only came through for me with this latest move, but several previous moves as well. I can always count on U-Haul to help get the move done. Thank you!

LAURIE M. 
Rating:
5.0

Thank you

Natalie R. 
Rating:
5.0

Customer did not leave a comment.

VLADIMIR B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Nothing

Dale R. 
Rating:
5.0

The person who helped me with pick up and return is so kind and professional. Highly recommend!

JENNIFER T. 
Rating:
5.0

great people always very helpful and friendly

Thurman G. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
1.0

I was given a truck with defective brakes and when I had it towed they charged me for the tow which I NEVER agreed to.they robbed my credit card.

DARLA S. 
Rating:
5.0

Customer did not leave a comment.

THERESA N. 
Rating:
5.0

Employee came out to meet me when I pulled up and parked the truck for me.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Excellent service

Blaise G. 
Rating:
5.0

Customer did not leave a comment.

DENISE S. 
Rating:
4.0

They were close when I dropped off

LINDA M. 
No reviews have been submitted for this location.

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