Customer Reviews for Washworks Laundry House
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Washworks Laundry House
Valerie D. on
Very helpful staff! A+
Andrew W. on
Drop-off location was efficient and helpful.
Adam L. on
I got pulled over twice because of your equipment. The strap was broken and the right light was out. I have rented from U-Haul before and never had this much of an issue. Extremely dissatisfied.
Gloria Ann C. on
I have no comments.
yvette M. on
Good customer service!
Frank B. on
When I received my rental vehicle the gas meter was far less than what was on the contract. I called 5 minutes after leaving, but they had stopped answering the phones due to the location just closing, understandable. I dropped the vehicle off after hours, and filled the tank up to where it says it was on the contract, which was wrong, and figured the manager would make it right the next day. The next day I called to speak with the manager. I notified him that I took a picture of the gas meter minutes after leaving to prove that the meter was not where they had stated it was, but I had filled it there out of good faith. He stated, and I kid you not, "What do you want me to do about it? We didn't charge you extra for fuel." Well, obviously you didn't charge me extra for fuel because I paid more than what I should have! I then said "I'd like to be reimbursed for my excess fuel costs which I can prove to you," and he once again said "But, we didn't charge you extra." Of course they didn't! That's because I paid MORE based off of their incorrect data entry. I would NOT recommend this location to a single customer regardless of the situation. Steer clear of this location.
Darren D. on
Nice staff, very knowledgeable
Kamal N. on
Hell this location. I was charged $21 just because location was closed when I dropped even tho I was supposed to drop after hours. I was told to do mobile checkout, I did and submitted 8 times total but every time I submit it says error occurred, it was their fault and I got charged. Wow
Mike C. on
great service. two trucks in to days in and out both times
fouad S. on
Very nice service
Luis B. on
Great experience!!!
Michael-Paul J. on
The guy who recieved me was not helpful
MARK L. on
The picking up the vehicle was terrible. Had to ask for insurance and have the employee go out with me to the vehicle and look it over for damage. I asked questions and the employee said “no one’s asked me questions before, just jumped in and drove off†Beware and ask questions...employee was in major need of more training.
Joseph S. on
It was the best thing we ever did! Quick and easy. The employees were beyond welcoming and helpful. I couldn't believe how reasonable the price was. I would never move anything any other way or from any other place!
Emma S. on
Very easy and very nice!
Lori C. on
The people are so kind. I had a truly great experience and really appreciate it! Thank you
andrew M. on
The truck i had was unsafe. The steering was all over the place and the truck had zero acceleration.
Dustin T. on
Nothing to improve on. Steve (I think was his name) was great. Very friendly and efficient. Had my truck ready to rock. Very smooth transaction. Would recommend!
NICHOLAS P. on
Steve was great.
mike V. on
Great place. I showed up early and they had no problem getting me on my way.
Sandra A. on
We were very satisfied with the location as well as the equipment.
Dale W. on
Always a good experience. Friendly, knowlegable staff, fair pricing.
Beth M. on
Everything went very smoothly and worked out great. I can't really think of anything to improve the next customers experience. Your staff is very friendly and extremely accommodating. You couldn't ask for more.
andy S. on
Fast clean cheap
Pamela H. on
I was really surprised to find UHaul at a laundromat but the place is well run and easy to get in and out of. Great experience.
conrad W. on
worked for what we needed it for. Great and affordable deal.
AL F. on
Excellent service.
Carrie D. on
This rental location is ALWAYS top notch. Several times I've tried to get a truck or van online, something happens, and the woman I speak with from the Pittsburgh area is HORRID. Waterworks has CONSISTENTLY been professional, responsive, and beyond amazing in their practices. From this experience onward, I will ONLY contact Waterworks.
James M. on
The guy did a good job. Very helpful.
Suzanne A. on
Perfect and Easy Breezy Transaction!
Joseph G. on
The staff goes above and beyond for me ...
Althea V. on
Great people to work with!!
Fr. vick C. on
Working with Steve is fast, courteous and refreshing
Marisol V. on
I would hold uhaul equipment there: tarpes, towing kits, rope, adapters for signals, etc. I personally had to go out my way after arriving there to buy these things elsewhere.
Raz B. on
The only problem I had was the directions I got off line, it was a round about way to get from point A to point B which had nothing to do with my rental experience. The attendant was very kind and explained all that was necessary to know.
Andrew H. on
The staff person was great and got me on my way very quickly. Thank you!
Juan W. on
I have been to several locations this year alone. In my experience has been great across-the-board. Way to go U-Haul!
John B. on
IMO nothing at all. The equipment was clean with only 4k miles and the process went smooth.
Fredwin O. on
Attendant was very personable
Taren K. on
My experience was great. Staff was very professional. Van was practically brand new and very easy to drive and very comfortable inside. I did not have to wait to check out the van or to check it back in. Thank you for a great experience!
Sandra O. on
The representatives were very helpful and pleasant during the rental process even with questions and concerns I had regarding a possible extension. I was very impressed with the website by it offering all types of moving services in making it more convenient and worry-free for this transition as in having helpers, storage cubes and an understandable way of obtaining any type of additional help, service, and products I may have needed to make it a smooth transition. I will definitely utilize U-Haul services in the future and actually look forward to my next move! Thank you. Very professional and easy to use resource.
russ M. on
Convenient place, friendly staff. Exactly what I needed.
BRYON H. on
There is nothing to improve. The place was well organized and clean. The guy that handled our rental did an excellent job. He answered all our questions and helped us understand the process entirely. He is a top quality employee. We can't remember his name but U-Haul Corporate should commend this man for representing your company so well. He was professional and he made us feel like a guest in his own home. Thank You so much U-Haul people and please thank the man who did our rental at Washworks Laundry House for making us feel like we mattered. Employees like this are hard to come by and I hope you let him know that he matters to your company. Thank you again and again!
Goddy C. on
Truck was very dirty, the guy didn’t explain nothing about the truck. He didn’t bother to ask for my license or ID
KYLE H. on
Guy running the place was super nice, even gave us a place to put the car we arrived in until we returned the van.
Derrick J. on
No improvement needed. Nice representative. Always have GREAT service at this site.
James H. on
Nothing, everything went very well. Thanks
Elizbeth O. on
The move went extremely smoothly! U-haul was an integral part of that!
JOE F. on
Steve was our onsite contact. He was great at explaining everything and setting us up. He was also there when we returned. We appreciated his level of knowledge and familiarity for the entire procedure from start to finish. Thank you, Steve, for making our experience as painless as possible. 5 Gold Stars!
Larry W. on
The clerk was so nice and helpful.
sandy S. on
My only gripe about this rental was that there was a dolly that I had to break the seal on because it was in the way and I had to move it. It wasn’t even usable because it had a broken bottom piece which the guy working there wanted me to pay for. I had my own dollies to use so I didn’t need theirs anyway. But other than that all was great.
randle L. on
Owner was very pleasant and courteous. Wanted to make sure everything was good and that I was satisfied.
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