Wonderful staff. Very knowledgeable and courteous.
SANTO R
Customer Reviews for Washworks Laundry House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Steve is wonderful! He went above and beyond to help make sure everything went smoothly and even gave me his card when I mentioned a friend of mine was also moving in a few weeks. His manner was very professional and he assured he would do whatever’s in his professional power to make sure I had a positive experience. I appreciate his willingness to secure my rental and assure me that future reservations would be handled with professionalism and to my needs. Customer service at its finest!
Simone SGreat staff and experience.
CHARLES ROnly one thing was that we reserved an appliance dolly & it wasn't available. Otherwise everything was easy & clear.
Melinda KI used TW moving company. They were great! They made my move smoothly. Thank you,
HAINING ZI had place my reservation on April 26th for May 30th. We went and was told someone moved our location. They had the wrong phone number. They said they called two days before our pick up. It took hour and half but we got the truck. They made it right but shouldn’t had taken hour and half.
NICOLE PGood customer service, a lot of equipment, though very small retail / service counter.
IRENA KI would like to dispute a charge of $48.93 that was charged because I went over allotted miles. This is unfair because I was forced to go further than my original reserved location. What can possibly be done to remediate this?
SHAQUEIL SBest experience you could ask for
MICHAEL GEverything was very good
LARRY GIt was a self service
elan mGreat customer service
Joseph CI recently used U-Haul for a move and had an excellent experience. The online reservation process was simple, and the location I picked up from had the truck ready on time and in great condition. The staff were friendly, helpful, and made sure I understood everything before hitting the road. Returning the truck was just as easy. I also appreciated the flexibility in rental times and the affordable pricing. Highly recommend U-Haul for anyone needing a reliable moving solution!
NIRPA TNo working radio in van rental
RYAN Wattendent was kniwledgeable and helpful
HOWARD MThe people were nice and helpful. The location is convenient for me and anyone in my area. The price was reasonable for a few hours to pick things up locally that wont fit in my car. This is the second time I have used them this year. I will use them again.
JANE CThe employee at this location was great
PAUL REverything went really good very smooth and my card did not get hacked.
BARRY WMy card was hacked after this transaction
Cassi BMy favorite Uhaul location. Staff always friendly and on point. Outstanding!
Patrick OIt was just excellent
SACHIN RSecond time I rented from this location, the guy is super helpful and sweet (showed me how to fix the seat)
SHELLEY MGood service
FRANCISCO HBest Uhaul shop in Pittsburgh
NOSRATOLLAH PKishore was excellent, super helpful, professional, and polite! Thank you! I forgot to tell him that the windshield wiper blade on the passenger side of the van we rented does not work. It moves across the window but is blurry and doesn't clear the rain.
JULIE Every nice location, very nice service, very nice staff
SALIM CEVERYTHING WAS FAST, SMOOTH AND EASY-GREAT JOB
DAVID WNone
Cesar PCannot think of one. Easy to rent, price was good and guy at the office was excellent.
BLAIR EGreat place to rent trucks. My truck was nice and clean. Steve and kishore are very knowledgeable and friendly. Definitely will use again.
AMOS RGreat place to rent trailers and trucks at. Employees are very knowledgeable and friendly. Would recommend to anyone in the south hills area. Definitely will use again.
BRIAN LBoxes are priced right too !
KARLA RClean vehicle at a good price.No issues
JOHN WI was told my card was declined multiple times after I swiped for the said balance owed, used a different card approved instantly, check my transactions on card that was declined, he tried to charge me $100 for $45 service and I only had the said amount of $45 on the card which explained the decline
Moni CThe Uhaul computer are slow at check in.
JANE CNothing. Everything was just fine thank you.
DANIEL PThe location was out of blankets, which was disappointing. We had to scramble and find something else to use. However, everything else went very smoothly. Much appreciated.
SCOTT NGood service But why you charge 7$ more ?
AHMED RThis Uhaul rental center is great. The manger , Steve is a professional and very courteous and helpful.
GREGORY LRental was pulled upfront, cleaned & warmed!
ANDREW RExcellent work
tyson nThe location that I was supposed to pick up truck was closed. I had to call another location. They did a Great job helping me to resolve the problem
DONALD MWe got a U-Haul for pickup for the very next day couldn’t have been any better !! Thank you
Keith KThis is the fourth time we used this location. They are always very professional and nice. The van was in great condition.
Julie HVery good customer service
TERRENCE MSleepy Hollow Mt Lebanon PA...best customer service! Super friendly.
Mary HThere were not enough furniture pads. I had ordered 3 dozen and there were only two dozen. The clerk told me there were actually only 18, and that is was not a matter of what I had ordered but rather of availability. My order was placed more than a week in advance, so the pads should have been available. My pickup location was also changed from a large facility on route 88 in Bethel Park to a cramped, small one three miles away. Since I am not a professional driver, I chose the larger facility on wider roads for a serious reason. I get that it would be a waste of money to shift trucks around between facilities, but again, I placed the rental order well in advance, and weirdly, the text saying that my pickup point had changed was sent days ahead of the actual pickup.
PATRICIA RFrustrating experience beginning to end. Firstly the van I rented near my house evidentally wasn't really at this location. So I called support was out on hold for nearly 20 mins just to have the tech bump a button that hung up on me and they decided to not call back even tho they had my number. So I waited a few mins amd called support again this is all an hour and a half before I needed to leave for Christmas vacation. Thankfully the second tech had a van about 10 mins away ready for me t vano pick up. So I pick the van up quickly realizing the auxiliary plugs and radio do not function due to some factory pin needing entered so it works. So I drove four hours not being able to listen to anything. People deserve better when paying 260 dollars to use one of your vehicles. The guy at the uhaul laughed when I said about the radio. Kind of a joke tbh. Like they know it's screwed up but won't correct the issue. Just saying.
William HGreat service. Easy pick up easy return. Gentleman who works the counter is really good at his job.
THOMAS CThe best customer service! Knowledgeable and kind.
Mary HHe was great so early in the morning! Great guy answered my question and off I went!
SHELLEY MMgr was nice. Truck was mediocre, check engine light came on after 4 hours and the truck lost some of its power. Truck was not even 3/4 loaded and I couldn't drive even 60mph and only 45 mph on any elevation. This added 2 and half hours to my trip and added stress as I had to drive with the flashers on most of the way. The employees at the drop off location seemed disinterested in me when I called to confirm address and didnt know their own zip code. They also didnt communicate with corporate about my drop off. I got a call 7 days after I dropped off the truck about returning the truck. Positive was the corporate customer service people I called were excellent. I wanted to ask for a partial refund for the poor truck but figured nobody would care or even get back to me. Guess we'll see. I have used uhaul at least 20 times in the past 10 years, not sure I will use uhaul again after this last experience. I wonder if a real human will even read this. Scott
SCOTT LThe site manager Steve rocks
DALE CNothing. Steve was awesome and polite and the truck was very well prepared when I arrived. Give this guy a pay raise!
John Z