I have been renting for many decades. Steve, and Keishore are friendly, and very professional people to work with. The purpose for our truck rental is for a annual business conference. The truck was a vital part of our structure, and success. Thank you!
JOHN K
Customer Reviews for Washworks Laundry House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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SANDRA OThe employees were courteous and friendly.
BENITO RThanks for your help!
TIM TThe gentleman here are outstanding. Always quick and courteous. My hick up was not checking the vehicle before departure. There was damage to a rear light, I did not cause this but it may have happened while I was parked at my destination. They walked me through the process and explained each step. Lesson learned: check your vehicle before you leave the lot! I always rent from this location and will continue to do so.
SHELLEY MThe clerks (both signing in and dropping off) were very nice and helpful!
Michelle OThe Washworks Laundry House located at 900 Sleepy Hollow Rd, Pittsburgh, PA 15234 is an excellent location. The folks there represent U-Haul well. I've rented at this location several times and it's always been a pleasant experience.
JOHN TI have rented here several times. Both gentlemen are so polite and funny and fast. I never rented from another U Haul location, but with the experience here I wouldn't want to. Kudos to them!
SHELLEY MStaff was very helpful. They answered my questions throughly. The staff provided excellent service.
Charlene SSteve and the team are great . Always a joy. Keep up the good work
VICTOR CThe man working at the counter was so accommodating even without us having a reservation. He made sure that the van was clean and made sure we were all set to go. Great service and very kind.
JENNIFER IExcellent service
AMON WClean the windshield
Patrick RVery bad experience, I have booked the truck from golden mile highway, Monroeville. They didn’t keep the truck ready and left for the day early. I had to rebook and had to drive several miles. To pick up the truck. Worst staff service ever encountered.
Abhijit cIt wasn't all that bad but it was dusty.
LATOYA SGreat experience. It took just a few minutes upon my arrival to pick up the truck and get on the road. When I returned the truck, it was also extremely quick.
ROBERT LThese pick up trucks have a chronic problem of being messy inside. There needs to be some education of the renters: "Don't put your feet on the dashboard."
Janet SNothing. They are the best. I just wish the rates weren’t as high as they are the miles.
ZACKARY BFriendly and accommodating staff...
DANNY CConvenient location to rent Uhauls. Staff is friendly and accommodating. Highly recommend this Location .
BRENDON BVery simple transaction for a good pickup.
EARL DThey keep trying to charge me for nothing
CHRISTIAN BNo suggestions. We have used this spot several times. No issues.
BRAEDEN MAgent was very helpful and easy to work with!
DONALD DThe agent at the rental office was extremely helpful and responsive when we texted him about anything. Great customer service.
Christine BThe person i picked the truck up from was the same person I returned the truck to. The people in front of me were having some issues The attendant asked if I was okay with getting my receipt via email so I wouldn't have to wait. I said I was and informed him that I used less miles than anticipated. He said he would adjust the bill. I was in and out in less than five minutes. He emailed me my final bill adjusted for the unused miles. Very friendly, helpful and honest.
JOHN MVery friendly and helpful.
THOMAS WNA
FRANCIS ISteve made this a great experience. I needed a truck at 1am and arrived at 2am. I couldn’t pick up the truck on my phone and called him. To my surprise he answered and helped me and did it manually. Thank God for him. A life saver. !!!
Asia RGreat service in a pinch!
JOSEPH BThe manager with the longer hair was awesome he went out of our way to provide excellent service!
WILLIAM OThis location is convenient to my base of operations and away from congestion. Steve is always at the ready, courteous and doing his best to ensure a smooth rental process.
BARBARA CCustomer service was excellent!
LORISSA BStaff was friendly and helpful.
Michael KThe owner was very nice and helpful and the truck was ready early. Will use this as my preferred site going forward.
A BSTOP using recap tires on your trailers. Threw a recap at 50mph on South I77 in VA. Was so violent almost jackknifed the Truck and flipped the trailer. Luckily I had the cognitive ability to recognize what was happening and I corrected for it although the people behind me may not of handled the surprise as well. This is not the first mishap I’ve had, or friends have had, with Uhaul equipment. The first resulted in the loss of the Tow Vehicle and now this. I will have to seriously consider other options before renting ANYTHING from Uhaul in the future
JOSEPH BLocation I went to did a good job
DAVID JWonderful staff. Very knowledgeable and courteous.
SANTO RSteve is wonderful! He went above and beyond to help make sure everything went smoothly and even gave me his card when I mentioned a friend of mine was also moving in a few weeks. His manner was very professional and he assured he would do whatever’s in his professional power to make sure I had a positive experience. I appreciate his willingness to secure my rental and assure me that future reservations would be handled with professionalism and to my needs. Customer service at its finest!
Simone SGreat staff and experience.
CHARLES ROnly one thing was that we reserved an appliance dolly & it wasn't available. Otherwise everything was easy & clear.
Melinda KI used TW moving company. They were great! They made my move smoothly. Thank you,
HAINING ZI had place my reservation on April 26th for May 30th. We went and was told someone moved our location. They had the wrong phone number. They said they called two days before our pick up. It took hour and half but we got the truck. They made it right but shouldn’t had taken hour and half.
NICOLE PGood customer service, a lot of equipment, though very small retail / service counter.
IRENA KI would like to dispute a charge of $48.93 that was charged because I went over allotted miles. This is unfair because I was forced to go further than my original reserved location. What can possibly be done to remediate this?
SHAQUEIL SBest experience you could ask for
MICHAEL GEverything was very good
LARRY GIt was a self service
elan mGreat customer service
Joseph C