Nobody on site knew where to drop the trailer or how to complete the rental transaction. I was told to get online with U-Haul and figure it out. Luckily U-Haul online walked me through the process.
Bradley S
Customer Reviews for Waters Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I made the reservation it was for 10am pickup at pleasant hill and drop off in independence for a 15ft truck. I got a call 2 days before saying that they could do a 20ft truck pickup in raymore at 11 which is not even close to my reservation. So I called back and you said that I couldn’t do a pick up and drop off but instead i have to drive back to pleasant hill to also drop off which costed more in miles. When I got to water hardware to pickup, no one there knew how to do uhaul rentals, so I had to call uhaul and wait until 11:20ish to get the truck. When I was all done and filled it up with gas to where it was, I was charged 2 gallons of fuel. It wasn’t the cost that make me upset, but the fact I took a photo of the miles and gas before and after returning it to make sure that wouldn’t happen is just disappointing… do better
Brandon JWas happy to find out renting a U Haul in my hometown was available. It's a new service and Aryana was very helpful and polite!
Jane LTruck not where promised and had to drive to another store. I reserved a dolly. No dollies. And your employees need better training. Terrible experience on an already stressful day.
Kristen SJust charge a bit less. Didn't even take the truck that far.
ZAKARIYA N