When I made the reservation it was for 10am pickup at pleasant hill and drop off in independence for a 15ft truck. I got a call 2 days before saying that they could do a 20ft truck pickup in raymore at 11 which is not even close to my reservation. So I called back and you said that I couldn’t do a pick up and drop off but instead i have to drive back to pleasant hill to also drop off which costed more in miles. When I got to water hardware to pickup, no one there knew how to do uhaul rentals, so I had to call uhaul and wait until 11:20ish to get the truck. When I was all done and filled it up with gas to where it was, I was charged 2 gallons of fuel. It wasn’t the cost that make me upset, but the fact I took a photo of the miles and gas before and after returning it to make sure that wouldn’t happen is just disappointing… do better
Brandon J
Waters Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pleasant Hill, MO 64080
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Customer Reviews
- 3.0 Average Customer Rating
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Was happy to find out renting a U Haul in my hometown was available. It's a new service and Aryana was very helpful and polite!
Jane LTruck not where promised and had to drive to another store. I reserved a dolly. No dollies. And your employees need better training. Terrible experience on an already stressful day.
Kristen SJust charge a bit less. Didn't even take the truck that far.
ZAKARIYA N