Customer Reviews for Watkins 45
(U-Haul Neighborhood Dealer)

1084 reviews

4754 Hwy 45 N   Columbus, MS 39705

(662) 329-3638

Location Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(662) 329-3638

4754 Hwy 45 N
Columbus, MS 39705

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I did have an issue with the supervisor in the Jackson MS office. She was very rude and short on the phone, telling me I had to pick up the truck at a location several hours away, even though I had reserved it for local pick up in Columbus MS. She gave no help at all, so I simply went to Watkins 45 location and they had 2 of the trucks the size I needed. They do a great job.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn H. 
Rating:
5.0

This was a very helpful location. They were very friendly and worked with me to get the rental closed and disconnected. Would highly recommend them.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS Y. 
Rating:
5.0

Very friendly with smooth and easy drop off

Michael David E. 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
Rating:
4.0

Customer did not leave a comment.

JAKE K. 
Rating:
3.0

We were told they would only charge us for 1 day rental, but they charges us for 2. I called to ask about this and it went to voicemail 3 times within about an hour or two.

ROBERT M. 
Rating:
5.0

I've used many Uhaul locations and this is by far the best. Quick and professional. I will use them whenever possible

PAUL S. 
Rating:
5.0

Autotransport was improperly attached to vehicle. Web straps that connect tires to trailer, one came undone and the other was loose. Chains to axel of tow vehicle was the only connection that remained. Also, instead of finding source of low air pressure tire, they re-inflated. This led to a flat tire on the autotransport in downtown Nashville and a four-hour delay to be fixed. I would have been better off connected the trailer and tow vehicle myself.

Derek C. 
Rating:
5.0

Nothing. Customer service and equipment were excellent.

James T. 
Rating:
5.0

WATKINS WAS A TOP RATE EXPERIENCE. In and out in about 15 minutes. All aspects of the rental experience where explained thoroughly.

TODD B. 
Rating:
5.0

Watkins 45 is a shining example of what all of your locations should strive for. I've know them for years but, that isn't the reason I say this. I see them going above and beyond for customers every time I use their location. Last visit he was arranging storage in his personal building for a customer that was promised local storage that UHaul didn't even have in the area. You can't go wrong using these guys.

Gregory B. 
Rating:
5.0

These guys were great. The staffed informed me how poor the Chattanooga, Tennessee set my car up on the trailer.

Winston R. 
Rating:
5.0

Customer did not leave a comment.

DONNA N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
4.0

Great customer service each time I've used them. This time I didn't have some items that I reserved to rent. Overall good experience.

Kyna O. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

We requested quilts/blanket, there was none available.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

WADE S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN E. 
Rating:
5.0

Customer did not leave a comment.

LONNIE C. 
Rating:
5.0

I don't know everything has always been fine with me at that location

WALLACE C. 
Rating:
5.0

Nice service and good condition of truck & trailer.

Jihoon J. 
Rating:
5.0

Customer did not leave a comment.

Randy T. 
Rating:
5.0

Customer did not leave a comment.

bob D. 
Rating:
5.0

Awesome people..very friendly and helpful! 5 stars from me!!

SUSAN G. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
1.0

Clean the trucks because the one I was issued, was absolutely filthy and smelled horrible

MARTRICE W. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Very friendly staff. They had me ready to go in minutes! Thanks

Joseph E. 
Rating:
3.0

Customer did not leave a comment.

DERRICK B. 
Rating:
5.0

Very good experience! Great Staff. Professional service.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

HARVEY G. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

I think the next customer will be happy with the current service.

EFRAIN M. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY H. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Very fast and friendly service.

Jordan C. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

claudia B. 
Rating:
5.0

Very friendly

James S. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

I cannot think of a way to be any better than Booby and Ryan are now. They are the best.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

spiller F. 
Rating:
5.0

Great, friendly service. Will definitely rent from again!!!

Mark H. 
Rating:
5.0

Customer did not leave a comment.

CAROLS B. 
Rating:
5.0

Customer did not leave a comment.

Cody A. 
Rating:
5.0

Owner was very friendly and accommodating

Gabrielle P. 
Rating:
5.0

Customer did not leave a comment.

Oshanda M. 
Rating:
5.0

A+++

Don B. 
Rating:
5.0

Customer did not leave a comment.

willie B. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Best customer service of any uhaul dealer we have been to. He goes above and beyond to help you out.

KATIE H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Q. 
Rating:
5.0

Absolutely nothing. The gentleman who owns/works at that location is by far the BEST!! He is so kind, helpful and caring. When I say the best, I mean it. Best customer service I've ever received in my life. uHaul really should take this gentleman and have him train the entire work force because he is what makes a company GREAT! Thank you for all you've done for me. Be well!!

joseph A. 
Rating:
5.0

Customer did not leave a comment.

Mufasa C. 
Rating:
5.0

Please break up question 2. A - did the equipment work properly? Yes - the trailer functions as designed B - did the lights and safety features work properly? Sort of. I had to make a stop at the next town to replace the wiring pigtail. It woked fine after that. C - was the equipment clean? Exterior yes Interior floor was muddy. It looked like it had been mopped but still streaked.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Lashone T. 
Rating:
5.0

Your 1 way prices for trailers are too high. However you could have more locations treat people like they do at this one. You should have them train other locations.

Stuart L. 
Rating:
5.0

Customer did not leave a comment.

Pat K. 
Rating:
5.0

Great service... owner was very helpful and friendly.

Steven H. 
Rating:
4.0

Fantastic customer service. I had called ahead to have a tv kit and mirror box twine etc. it was ready when we arrived

Lee P. 
Rating:
5.0

Great guys there, quick and easy

Daniel C. 
Rating:
5.0

It's all good

Perry U. 
Rating:
5.0

Nothing!! Everything was great

Mysha K. 
Rating:
3.0

Customer did not leave a comment.

Walter H. 
Rating:
5.0

At this time the service is the best

CURTIS L. 
Rating:
5.0

Excellent staff! Very courteous and reflects well on U-Haul.

Wendell W. 
Rating:
4.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Bobby Watkins was the most sympathetic and caring U-Haul representative I've ever worked with. Bobby set the bar high when it comes to providing the U-Haul and he set the bar even higher when it comes to genuine customer service. It makes me excited to get U-Haul again. Give Bobby a raise!!

Andres O. 
Rating:
5.0

Customer did not leave a comment.

keith R. 
Rating:
5.0

Customer did not leave a comment.

Twanna C. 
Rating:
4.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

Customer did not leave a comment.

Jessica G. 
Rating:
5.0

They are polite and helpful. It made the experience very easy.

TRACY W. 
Rating:
5.0

Great service.

Gwen T. 
Rating:
5.0

Great U-haul location

William Y. 
Rating:
3.0

Rear (red) side marker lights did not work.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The staff was friendly and helpful.

James R. 
Rating:
5.0

Nothing to improve on. This is the best U Haul location I have ever used. These folks are A1. They explained everything and were very helpful in making our move go smoothly.

William Y. 
Rating:
5.0

Customer did not leave a comment.

Stacy P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

It was an easy and good experience. Everything went as planned and without any issues. Thanks!

Joe C. 
Rating:
5.0

The folks here were friendly, welcoming and know how to run their business. I will definitely choose this location in the future.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Margie H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
No reviews have been submitted for this location.

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