Customer Reviews for Watkins MH & RV Park
(U-Haul Neighborhood Dealer)

Rating:

5.0

Morris provided outstanding service. Thank you

Rating:

3.0

Na

Rating:

4.0

Our truck spent the whole trip beeping at us that the trailer's breaks needed servicing. I don't know who's responsible for maintaining that, but it needs to be done.

Rating:

4.0

Equipment Availability

Rating:

3.0

My issue was the gas level. The truck was in good condition and drove good. Oh the charger and plug wasn't strong enough to charge the phones. I thank you.

Rating:

2.0

There was no walkway for a handicap person just lots of flat rocks leading to the door. Wasn't sure of where the entrance was, not clearly marked.

Rating:

5.0

Ratchet straps may need to be replaced on this trailer.

Rating:

5.0

Not a fancy place, but very friendly. Helpful proprietor, and equipment was clean and easy to access.

Rating:

5.0

Great friendly service

Rating:

5.0

Love the way it operated

Rating:

5.0

Nice location I’ll recommend!!

Rating:

5.0

I had issues with my app and return then with payments (my phone not working properly) and the owner of Watkins MH & RV was so kind and patient thru each and every issue. He was understanding about extending my rental repeatedly too. Give that man a raise, he's an angel!

Rating:

5.0

It was all good dealing with the rental ma Man in Aiken he is very nice and knowledgeable on what you need to rent

Rating:

5.0

Excellent customer service!

Rating:

5.0

Keep Uhaul locations staffed with individuals.

Rating:

4.0

I did mobile check-in, so I can’t comment on the place or personnel inside. As far as the mobile check-in, it was great. Process was quick and went without a hitch. I rented the cargo van- inside was clean, drive well, newer model van. Pick up and return went well, card charged appropriately. No complaints whatsoever. I would rent from this location again.

Rating:

5.0

excellent customer service

Rating:

3.0

Service and equipment were excellent. One thing though … Office was filled with piles of what looked like junk all over the place. Would suggest cleaning it up … first impressions are lasting impressions.

Rating:

3.0

The gentleman who helped me with my order was polite, informative and courteous. In today's world that's a win! The next time I need a truck I'm going straight back here without question.

Rating:

1.0

I arrived before 7am for a 6am pickup time. I had a lot of trouble with the uhaul app (wouldn't advance to next screen, etc.). I called support, who helped me as best she could. Finally reached the point of getting a code to unlock the key box. Opened the box, but it was EMPTY. Support person said No other location with available equipment nearby. Waited until the office opened at 9am, who found the keys in the RETURN slot. I Do NOT recommend this location for rental.

Rating:

2.0

Took a long time (over 20 mins) to process our reservation once we got to the facility. Said his internet was slow? That could be true as the facility and grounds looked very run down.

Rating:

3.0

Dolly and furniture pads were not included, everything else was fine

Rating:

3.0

I think the uhauls could use some cleaning up and wiping down. It was some where power in the back of the van it would have been nice if someone washed this off before the next use.

Rating:

5.0

Keep up the good work

Rating:

3.0

I received a call 2 hours after I left with the truck that was designated to me from Morris Bryant saying I took the wrong truck. He was very rude with explaining that the UHaul company made a mistake and that he was going to charge me for having the extra supplies in the truck that was designated to me. I explained to the caller that I checked in correctly and received the key from the right lock box so any error should not be on me and I should not be charged for anything extra. Also told him we did not use any of the materials that were in the truck. I did not appreciate his tone and attitude towards me if I did not make the mistake.

Rating:

5.0

Great service

Rating:

3.0

We dropped off after hours so we did not meet anyone. It was easy to find and get to. We did not go inside but for what we needed it was fine

Rating:

5.0

Very professional !

Rating:

5.0

None

Rating:

5.0

Answered his phone, assisted with rental transfer, very accommodating

Rating:

3.0

No complaints. Got the truck with no hassle. Truck was clean, but seriously needed either to be retired or sent in for some serious maintenance, the brakes in particular needed work. Just an old truck. Luckily we weren't going far. Anything more than the 20 mile round trip we took wouldn't had been doable with this particular truck.

Rating:

4.0

The gentleman who operates this location is very kind and caring of his customers. His presence is a great asset to U-Haul.

Rating:

5.0

Keep it up! Love everything about this experience. Easy pick up using my phone. It all worked so perfectly! Great equipment with back up camera etc. had a question about the bill and on line support immediately made it right and sent me an adjusted bill. KUDOS!!!

Rating:

5.0

Great person to work with

Rating:

3.0

The person this location was polite, professional, and helpful. I called him a couple times, even after the drop off, and he answered my questions.

Rating:

2.0

I was sent an hour away to pickup a truck and another 10 minutes for the trailer for my car. The truck was on empty when I received it and had the check engine light on it the whole time. The trailer did not have any working breaks making breaking a very uneasy occurrence.

Rating:

5.0

If i could offer anything of help, it would be to clear the messages on the phone. It is very difficult to get ahold of an actual person through the phone in case I need to ask a human some questions or change the date of the rental, etc. Otherwise, it was a very good experience and the gentleman is very friendly and helpful. I will always use this location for my rentals.

Rating:

2.0

Right rear directions ligjt not working 10 minutes after pick up went va k and was told to contact customer service for repairs. Did not have time for that so drove over 1000 miles in dark and rain with it not working. Trailer leaked at bottom of roll yup door.

Rating:

1.0

The building and area looked rather 'sketchy'. There appeared to be abandoned at least 1 abandoned vehicle on the lot, filled with, and surrounded by discarded junk. The building was a bit dilapidated, with an "Open" sign in the window - but, the door was locked and nobody seemed to be around. There was also a [recently killed] deer carcass in front of the lot. The one existing U-Haul truck already on the lot, and the drop box loosely attached to a door frame, were the only real indications that this was the right location. (3591 Whiskey Rd, Aiken, SC 29803 - Watkins MH & RV Park) Also, this was not the drop location I had specified when I made my reservation - but rather, the location the App sent me to. I called and spoke with a U-Haul associate who said it was possible my specified location may be full and not accepting any more equipment, and I should drop off where the App specified. And that is what I did.

Rating:

5.0

The gentleman was closed... But kindly help me anyway Friendly and courteous... Would recommend without question

Rating:

3.0

The check my truck back in on line didn’t work and the man working the center also couldn’t get me signed out online.

Rating:

4.0

You took 2 payments out of my account causing an overdraft.

Rating:

5.0

Replace wiper blades worn out

Rating:

3.0

Parking lot terrible (pot holes, water standing, hedges block exit views)

Rating:

1.0

Opened the back and roaches went everywhere. Both large and small roaches. We stopped to buy bug spray but it didn’t seem to phase them. Couldn’t even load our boxes because we weren’t moving these roaches in our new home. We listed complaint never heard anything or received any type of refund.

Rating:

1.0

The truck and trailer were fine. The location is run down and needs to fill in the holes in the parking lot. The man who runs this location laughs at you about assisting you as directed by uhaul themselves. Buyer beware: whatever u haul send you for directives will not happen at this location. The man who runs this location should find a new job as his attitude is awful and disrespectful and it is very apparent he doesn't want to do the work. We paid a lot of money to be treated like trash. Do yourself a favor and go to any other location.

Rating:

2.0

The owner/operator seems nice enough, though not particularly communicative. It takes an inordinately long time to conduct transactions...rental and return of vehicles. The property inside and out is not maintained overall, disorganized, and filthy. Not a good representation of the U-HAUL brand.

Rating:

5.0

It would be nice if the tie down bars on the sides would be better if you could use a ratchet straps

Rating:

4.0

Left truck on lot after hours so did not see or talk to anyone.

Rating:

5.0

The guy that rented us the truck was very friendly and very helpful with our needs! Got to pick up the truck early which was a big plus!! Would highly recommend this place!!

Rating:

1.0

Not the location I requested, but got stuck with it. Second rental from this location and the location is not clean or well-maintained. The trailer was OK in terms of cleanliness. Ramp latch on the right side was clearly broken and the left trailer tire lost all of its tread during the rental, so I can't say it was well maintained.

Rating:

5.0

Watkins MH & RV Park was a great place to rent my Uhaul. Great customer service.

Rating:

5.0

Great Location for drop off. Paperwork was handled in a very quick manner.