Customer Reviews for Watkins MH & RV Park
(U-Haul Neighborhood Dealer)

475 reviews

3591 Whiskey Rd   Aiken, SC 29803
(at Talatha Church Rd)

(803) 648-0665

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 648-0665

3591 Whiskey Rd
Aiken, SC 29803
(at Talatha Church Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

I was satisfied with my experience.

ROBERT S. 
Rating:
5.0

The after hours key drop off was very convenient.

DONALD J. 
Rating:
4.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim A. 
Rating:
5.0

After hour drop.

REGINALD F. 
Rating:
5.0

Excellent Service, Friendly representative. No need for any improvements.

Jamaald M. 
Rating:
3.0

Customer did not leave a comment.

Kelly W. 
Rating:
4.0

Brakes go almost to the floor to stop

Craig C. 
Rating:
3.0

The facility was ok and the manager was pleasant and helpful. While the vehicle was in good working order, the steering wheel was off center with a lot of play in steering. The steering was more challenging at 60 mph.

Gary C. 
Rating:
4.0

The location might not look like much, but the gentleman running the place is a real asset for helping first time customers.

DAN C. 
Rating:
5.0

the owner was very friendly

Mary H. 
Rating:
3.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

The U Haul representative was excellent!! He was extremely helpful in navigating through us through the whole experience.

TERRI W. 
Rating:
4.0

Customer did not leave a comment.

GEORGE M. 
Rating:
3.0

Got charged $16:00 for 2 to 3 gallons of gas. I had driven through 4 separate gas stations that had completely run out of gas. The fifth station had two pumps open with around 20 vehicles waiting. The mileage on the truck was 16 miles. The truck was a 15 foot and the load was light.

Scott B. 
Rating:
3.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

DONALD K. 
Rating:
2.0

Tire was flat. It had a nail in it. Informed the neighborhood location owner. He put air in the tire, and told me to call uhaul and have a service truck to come out to fix it.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

DONALD K. 
Rating:
3.0

No problem with drop off, place was closed as it was after hours when I returned, did the return online and left keys in dropbox

Gary T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
1.0

This location is the worst ever! The guy couldn't dispatch the equipment and I had to call uhaul to get him advice. It took an hour to get the vehicle on the road. Then they messed up the drop off location. The car dolly ratchets were old and wouldn't stay tight or fully latched, they were not maintained. The trucks roof leaked water as well. Then I was charged again during drop off. This was a terrible experience and I can't get any help from anyone. I have called twice.

Matthew B. 
Rating:
3.0

Fumigate your trucks. Better Customer Service. No one at any level will take Responsibility for this MESS.

martha S. 
Rating:
5.0

Everything was excellent.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

BRANDIE M. 
Rating:
4.0

Customer did not leave a comment.

Greg W. 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

None

Eric J. 
Rating:
1.0

Was trying to get a vehicle on late Sunday afternoon. Did schedule an appointment to pick up A vehicle that day over the Internet. Call the U-Haul store and was told at that time they closed at 5 PM. It was already 455. Did notify the U-Haul sales person I could be over there at no later than 5:05 PM but the U-Haul sales person refused to wait said he would drop a key in a box. I did everything I was supposed to do online and I could never ever get a key code. I was on the phone for over an hour trying to talk with you Home customer service help line it's still could not get this key out the box. The pick up was horrible. The guy at that U-Haul center was even worse. He refused to wait just five more minutes and because of that it caused me a lot of frustration because I simply had to pick up some thing and drive it all the way back three hours and was unable to do that. now and I'll have to make a second trip On another day this weekend to get that accomplished. That was a lot of time and effort put into trying to reserve a truck when I could never ever do it online. I'm so frustrated. And I'm so mad at the guy at the U-Haul service center who refuse to just wait a few minutes.

Lorenzo S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Fast service and good by uhaul dealer. In and out in quick time. Very helpful assistance with connection & return; I would definitely recommend Watkins for uHaul rental! FOR UHAUL corporate: May I suggest that UHAUL edit their online process when it pertains to payment and credit card information being input in advance with a ZERO total shown on receipt issued to equipment renter; then a second entry of the card information being required at check in at dealer location. This is confusing to renter because re-entering the credit card twice (online & at pick up) indicates the online charge was already completed prior. Additionally, it delays the renter's time at pick up location. I also made several attempts to "CHECK IN" in advance using uHAUL's website tool which does not work and was an exhaustive exercise in futility and not working. This online tool dysfunction needs uHaul's review or fix.

marie K. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Kudos to Mr Morris for his help in locating a return location. His customer service is exemplary. The entire experience went smoothly from beginning to end.

natley H. 
Rating:
5.0

Very helpful owner. Is always very nice and efficient.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Owner was friendly but, Uhaul was not swept out in the back I ordered 5 dozen moving blankets and received 6 wet moving blankets. I don't think this was the fault of the location owner though Interior of Uhaul truck had drink spills all over console. We cleaned and swept out the truck before returning to you but we did not receive the truck in that manner.

MICHAEL S. 
Rating:
2.0

The pick up location did not have what we ordered and they just called me and told me that. I had to call customer service and request help in securing the needed equipment. The dealer was not helpful at all. No training or walk thru was offered on pick up of the equipment other than what was offered online. I have had similar poor rental experiences at this location previously, as well.

LAWRENCE K. 
Rating:
4.0

Customer did not leave a comment.

luke D. 
Rating:
5.0

Easy drop off location. Very nice operator.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
1.0

We were given another UHAUL that was unsafe. Last time it was the tires this time it was the coupler assembly extension. This is unsafe and should not be on the road. When we contacted your so called road assistance they promised help BUT NEVER gave it. You are in the business to give to unsuspecting public dangerous and unsafe equipment. NOONE is pulling this for repair they rented it to the next person. Someone will be killed and I will be happy to testify of your disregard for safety. I will follow up with a call but sure I will get the BS as before on this! Call me if you wish to discuss this 303-518-3366.

Kent F. 
Rating:
5.0

Nothing.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY C. 
Rating:
3.0

I didn't have the u-haul for a whole day. My estimated cost was 30 dollars and I ended up paying 70. How is it 70 for 4 hours and l as than the estimated mileage? The guy was there when I dropped the truck off. The truck had no ramp. He drove off I know he saw me clean and lock it. I wonder if I can have my 30 dollar charge and not 70 bucks?

Jaime S. 
Rating:
4.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Excellent experience. Five stars! I needed a truck to move a large object (a bit too wide to fit through the 7'3" door on most models) and saw on line the 26-foot truck had a 7'9" door ( https://www.uhaul.com/Truck-Rentals/26ft-Moving-Truck/ : "Door Opening: 7'9" x 6'10" (WxH)") , so I reserved one on line. On arrival I found the truck reserved for me, although 26-foot, had only a 7'3" door. Yes, evidently there are two models! THE WEBSITE NEEDS TO SHOW THIS. Mr. Watkins was very helpful, though, and when I explained my need was able to switch over the reservation and let me take a different truck with a door wide enough to do the job. Excellent professionalism and courtesy. I'll go there again! STILL, A COUPLE OF NEGATIVES. These were failures by U-Haul itself, neither reflecting on Watkins in any way, and the five stars I'd give him are IN SPITE of them: (1) The U-Haul website is very slow for filling out or changing the reservation forms, and asks for "codes" not readily available. (2) As I said above, U-Haul needs to show there are two sizes of 26-foot truck, so others needing to move large objects don't get caught on the same bind I was in. Thank you for addressing these website deficiencies promptly.

James K. 
Rating:
5.0

Customer did not leave a comment.

MICHELE B. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

Jeffery F. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

the guy 2as really sweet but its not larges 66th st. I can't express my gratitude for all there help. But drop off was nice

Robin S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

I can't think of a thing everything was fine thank you appreciate the service

Greg C. 
Rating:
5.0

I am very happy with service. Thank you

Delvis T. 
Rating:
5.0

Customer did not leave a comment.

Pama C. 
Rating:
5.0

Customer did not leave a comment.

Solomon P. 
Rating:
4.0

Customer did not leave a comment.

kelly C. 
Rating:
5.0

Customer did not leave a comment.

Willie T. 
Rating:
5.0

Customer did not leave a comment.

Vonda C. 
Rating:
2.0

I was promised a pick up location of Warrenville, SC when I booked this truck. When I arrived this morning your rep told me that the location had changed to Aiken SC. I was told that U-Haul had sent me an email regarding the change of location. I never received and email. I had people waiting to load the truck and because I now had to go to Aiken I was 45 min late. The change in location also cost me an additional mileage and fuel charges. I will never rent another truck or anything from U-Haul.

Ed K. 
Rating:
3.0

Customer did not leave a comment.

Roy H. 
Rating:
2.0

Customer did not leave a comment.

Sharmaine M. 
Rating:
5.0

Friendly and easy to work with. Equipment was in good condition and ready to sign out.

John C. 
Rating:
2.0

Go there uhaul manager!! Corporate, regional, someone FOR REAL. Are you kidding me!!!!!!!

James W. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Older location, manager very nice.

Ronald G. 
Rating:
3.0

Customer did not leave a comment.

DJ D. 
Rating:
4.0

The tire had to be replaced. If I didn't check it I would have been seriously injuried. I was not happy about it 2800 miles traveled.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

LAVONNE B. 
Rating:
4.0

Customer did not leave a comment.

Spenser S. 
Rating:
5.0

This is my second time renting a UHAUL truck from this location. The first time was to move myself and the second time to help a relative move. Pickup and return were easy and the service was great. The equipment was in good working condition. Overall a hassle and stress free experience.

Albert S. 
Rating:
4.0

Customer did not leave a comment.

Glenda B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
3.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

MAURICE S. 
Rating:
5.0

Everything went well, service was very pleasant

Gale G. 
Rating:
2.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Jordan R. 
Rating:
5.0

Customer did not leave a comment.

SHAISHAV P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

There were three people there when they opened. Attendant processed overnight drop-offs before assisting customers. Probably routine. Would have been better to process customers first.

Carl J. 
Rating:
4.0

Customer did not leave a comment.

walter M. 
Rating:
5.0

Excellent, friendly service. Vehicle in great condition.

Albert S. 
Rating:
5.0

Countermand is the very best!

Rebecca J. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Very friendly and helpful. Will gladly use his service again! - Gwen

Gwen P. 
Rating:
4.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
2.0

Access to and from Whiskey Road is difficult. The lot is not paved and there are many ruts and potholes.

Joel H. 
Rating:
5.0

Great customer service!

Christopher S. 
Rating:
5.0

Morris is very helpful and I will return to rent another van from him.

Richard W. 
No reviews have been submitted for this location.

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