Terrible. Nothing to be done because apparently Uhaul doesn't care anyways, according to the owner of this local branchSAMUEL S.
Customer Reviews for Watterson Trail Mini Storage
(U-Haul Neighborhood Dealer)
Louisville, KY 40299
(S of Bluegrass Pkwy)
Services at this Location:
- Monday - Thursday:
8 am - 5:30 pm
8 am - 12 pm / 12:30 pm - 5:30 pm
9 am - 5 pm
9 am - 12 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Carl C.
Customer did not leave a comment.RICK A.
Customer did not leave a comment.Jacque S.
Never could get check in or checkout to work on safari even though location services were clearly on. Luckily I also have chrome on my phone so it worked. Overall, it was a successful day and the uhaul experience was great.Melissa H.
Customer did not leave a comment.NICHOLAS N.
Customer did not leave a comment.Jose R.
On-line reservation was easy but pick-up proved to be a bit challenging. The on-line approval took too long the day of pick-up and the line at pick-up site too long.Terri S.
Customer did not leave a comment.JAMIE T.
J ok oROBERT H.
I've used Uhaul many times. This is my preferred location. Friendly staff and they had my equipment and on time.Lisa P.
Customer did not leave a comment.Jon J.
I went to the office on Saturday morning 8/28/21 to make a van reservation for Monday 8/30 at 9:15 AM. I received an email (email address email@example.com) for Truck Reservation # 82943965 We had to have my father's furniture moved in by 10:30 to a nursing home on Monday 8/30. I arrived on Monday morning at 9:15 only to find the door to the U-Haul office locked. I called two phone numbers posted on the door and was told they were short staffed. I went to the location at 10000 Bluegrass Parkway in Louisville to see if I could get a van there. I was told they had no reservation for me in the system. The one representative stated to me in front of other customers that with U-Haul, just because you made a reservation doesn't mean that you will get your reservation. The gentleman, Ralph that was in the 1808 Watterson Trail location when I made my initial reservation on 8/28 was at the 10000 Bluegrass Parkway location that Monday morning. Ralph said that he would meet me back over at 1808 Watterson Trail to get me a van. He remembered me from that Saturday morning when I placed the reservation in his office. I was then able to get the van, but it was almost an hour after I was supposed to originally pick up the van. The van gas gauge was a little below full, but as I was almost an hour behind, I did not go back in to the office to tell Ralph about it. I returned the van with a completely full tank. I did inform Ralph that it had not been completely full when I left their office with it. Before I left the office after completing the return of the van, Ralph asked me not to give a bad review. I would not rent from U-Haul again based upon my experience.robert M.
Customer did not leave a comment.KATHRYN L.
Customer did not leave a comment.Sherman M.
I was not pleased that when we spoke to uhaul we.were quoted a price of 800.00 for a 12 ft truck, then when I called back to do it they sId they could only do almost 850.00 before taxes for a smaller truck and it was suppose to have a dolly which when we picked the truck up there was no dolly. They also told us to pick the truck at one location and when we got there it was closed and we had to call and found it we had to go to another location to pick it up. The truck ended up costing over 1000 dollars. This was totally criminal. I will never do business with uhaul if it was the only Truck rental company there was.SHAWN M.
The truck was dirty and smelled bad. I called to extend the truck, spoke to a man and told him I wouldn't be able to return it until a day after original return date. He said okay. The next day a lady called me and said she didn't know what I was talking about. A lot of miscommunication.TRISHA H.
the Watterson Trail wasn't my first choice. I reserved my church at the Fern Creek location on Bardstown Rd which is closer to my house and to where I needed to drive the truck. When I arrived to pick up my reserved truck (that I scheduled) there was no truck. I was very frustrated, but the gentleman at the location found me a truck at the Watterson Trail location (again) MILES from where I needed to take the truck. Needless to say, I picked up the truck, used and returned it. Also, the UHAUL location on Bardstown Road in Buechel is about one of the saddest UHAUL locations that I've been to. That location is ALWAYS ALWAYS ALWAYS understaffed and the wait time is always one to two hours. Well, that's about all. Have a blessed day.christina J.
The lady who was running the office was late, if the office opens up at 9, you should be there before then. She caused a major inconvenience to my move, and we got to a late start. It also didn't help that she was rude. I definitely will not use them again. I'll just bite the bullet and come to the bigger U-haul instead of using a small business.Danielle H.
Customer did not leave a comment.Terry H.
I am being charged a cleaning fee due to the stupid drop off process. I turned the truck back in better condition than I received it. But in order to avoid a $20 fee I had to complete a survey. But I answered that the truck could use a cleaning before the next customer picks it up. Then they added a $25 cleaning fee. Which I immediately submitted that this was not because I made a mess, but that the tricky was dirty. Then 2 days later I got the receipt that still shows the $25. This needs to be fixed.Wesley F.
The lady renting was a bit rude and the office smelled bad. Also maybe not her fault they had no equipment e.g. moving blankets utility dolly for furnitureMark M.
The person who â€œhelpedâ€ me wasn't customer friendly, kept telling that they are an independent contractor company and if I had a problem with the services, I needed to complain with uhaul, not with her. When I went to the original location of rental that was stated in my email, they told me that my rental was like 5 miles away. The company should be more diligent with communicating the correct location, I lost time moving just because I was never informed of the right place of pickup.Cesar C.
Workers were RUDE! And absolutely no help. The truck was beaten up and the pictures listed to approve for damage were extremely out of date.James W.
Do now allow multiple booking for the same vehicle.selvarangan C.
I ordered a dolly with my uhaul but when I got home I noticed there was no dolly .Mecaskey M.
Scheduled a 15 footer for my move a month in advance to ensure that I would have the correct vehicle and closest pickup location. Was contacted roughly 14 hours before I was due to pick up the vehicle and told that their was only a 20 footer available and the new pickup location was an hour from my house (original location was 15 minutes away). This was a terrible experience and I will not recommend U-haul to any of my friends and I will not use your company ever again.Davis J.
After I booked online with a guarantee of the location having a truck, there was no truck available for me. I had to wait 20 minutes before I could be helped, and then it took an additional 20 minutes for them to tell me they didn't have the supplies I ordered and that I had to go to a different location to get a truck. After I went to the other location (making it over an hour after I was supposed to pick up my truck), they didn't have the supplies I requested either. HIGHLY do NOT recommend. Use a different truck rental company.LAURHYN G.
I would suggest another nearby location rather than this one. That truck is in need of tires among other things. The interior was dirty when I got it, but it has over 155k on it. It should probably be retired. Anyway, I will probably go another route the next time.Shane R.
First, I'm not a Karen. I'm a regular 6ft 210 lb guy. Dadbod certified. The manager has a large unleashed aggressive dog on the premises. I had to dive back into my car to avoid being attacked. After the dog was called back and the owner assured me it was safe, the dog rushed me a second time as I exited my car.Troy B.
Customer did not leave a comment.Stuart H.
Customer did not leave a comment.Duane S.
Maybe advice clients to bring a broom to sweep the storage containers. I didn't notice at the time of the lease that a light sweep to the storage would benefit me. Overall. Very well kept facilities and surroundings.Linnette B.
Customer did not leave a comment.Errol B.
Everything went really well. Picked up the truck on a Sunday and when I got there, there was a note on the door saying to call this number. I called and the guy was there within like 3 minutes. Very friendly, easy and smooth.Kevin O.
When I first went into this u haul rental office the owner asked if I had reservation I explained to him that I did not that my truck had broken down and I was pulling a u haul and needed a moving van he told me he couldn't not rent me a truck on his lot because he needed them for the next day so I left and called the UHaul number and was able to reserve the UHaul at the same place when I went back to it to pick up the rental the gentleman was very rude!!!Fred M.
Customer did not leave a comment.MICHAEL C.
Staff was very quick and had us out the door in a short time, Great!MICHAEL S.
Customer did not leave a comment.Autumn T.
Customer did not leave a comment.Glenn G.
Great service and very helpful!John M.
They overcharged and did not have equipment in van that I ordered online.Stacy U.
The lady there is very hateful, she also checked the box that the van i was getting was full, it was not, it was below the full line. But i filled it up and they still charged me $4.88 for fuel sales, another charge that i was not told about was enviromental fee of $100. They owe me $5.88 and will refund it to me or I will go to someone that can help me get it back. Stay away from this place. Thanks, DebraDebra C.
The front desk people were very rude and short. This is my first time renting a Uhaul so I obviously don't know everything about it. Right when I walked in and said I had a reservation the older man at the desk asked me for my name, I gave him my first name. He then said someone else had rented the uhaul, it was under a different name. I said well I did online... Could it be under my last name? Gave him my last name. Seemed like he didn't wanna do his job. Didn't give me a total or really explain everything I needed to do. I realized on the way back he had given me the wrong receipt of someone else with their personal information on it. When I dropped it off, there was a lady at the desk this time. I said I was here to drop off a truck & she very rudely said â€œHold on a minuteâ€. Explained to her the man this morning gave me the wrong receipt. She didn't really care or try to make another one. I work in customer service so I was very disappointed to be treated like nothing I said was important or acknowledged.Dalis F.
Customer did not leave a comment.Stacy U.
Customer did not leave a comment.Collin P.
Ralph was very nice and professional. I have only good things to say about this location and him. Fast check out and check in and the truck was well maintained and clean.Lisa E.
My go to uhaul dealer. Always nice and helpful.Ron L.
The location was not aware of the reservation. Equipment was difficult to drive as a result of poor maintenance. The location smelled of urine.matthew W.
Need to mark the key pickup box a little better. It was hard to findJames R.
Post drop off directions before depositing key in the box.Tom B.
Customer did not leave a comment.Carmen E P.
Such nice people, thanks.Dina B.
Customer did not leave a comment.Katherine L.
The office smelled like cat urine and U-Haul needs to understand most people only have one phone number now. One more thing I did not receive the email about the rental until after I had rented it.Joan L.
The man at the pick up location was not friendly. He made several unnecessary, rude comments.Robert W.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Jermaine L.
Customer did not leave a comment.Stephen WAYNE M.
The guy was rude I got to the place it was closed, I called the number on the sign. I told the guy I had a reservation at 3, I got there at 2, he said well it's not three yet. So I said okay I was told to be out here before 3, he then tells me it's going be a 15 min wait until he gets there. At 2:15 I calls him again I asked him do he think he'll be here by 2:30, he said he should be there in 5 more minutes. He then comes and he's rude he did not speak and he made me feel like I was wrong for being there early, awkward silence in the room, he didn't explain any fees or cost. I asked him the cost and he told me that there would be a hold on my card. Then he told me the amount of$94 and some change. Handed me the keys and that was it. I left the building and he comes out a few seconds later and tells me to examine the truck. The whole experience was weird. Bad customer service and poor communication skills I would never go back to this location nor refer anyone I know. There was no Dolley on the truck as well I got all the way home and found that out. I am female and I was expecting better expectations with this company knowing that this is a business no equipment was available for my use of expenses. I feel like my experience was treated very rudely and unprofessional.juanita L.
Customer did not leave a comment.Cynthia R.
The woman at the front desk was extremely rude and she seemed to have racially profiled my wife and I for where we were moving too. She did not think we had the money and overalled judged us based on our appearance. She referred my wife and i as. â€œYou peopleâ€ stared â€œyou People never have the never money on timeâ€wendell frank S.
Ordered a 10' truck, you asked if I could substitute a 15' at same cost. I needed to verify clearance of a 1 lane bridge and was concerned with height of 15' truck. I was told it required 10' clearance, when in fact it required 11'. My bridge was 10'9" clearance, which resulted in an alternate path to/from my destination 3 times. Other than that, I was pleased with my rental.David B.
Customer did not leave a comment.zachery S.
The staff was very unfriendly and rude. When we arrived for our reservation the older woman and man never greeted us and spoke to us very condescending, as if there was no way we made a reservation and were in the wrong place. Also for no reason, the woman was glaring at my father who was standing off to the side while she was filing my paperwork. After I got the keys, I asked if I could leave my car there because I would be returning the truck in a couple hours and the woman acted like it was a big problem but then said it was okay. I don't know if they were racist or just don't see many 22 year old women renting trucks but for whatever reason they had a problem with us being there. Will not return to this location!Caitlyn C.
Customer did not leave a comment.Theodore F.
Customer did not leave a comment.KENNETH J.
Was charged for 3 gallons of fuel when I returned it at the amount stated on my invoice... made a point to fill it right down the street as well.dawn M.
Customer did not leave a comment.Stephanie E.
Great service, nice peoplekerry S.
truck was there an ready to go, people were nice friendly ' and a very good truck for our needs, thanks to all for being there for us, in time of need!harold B.
The whole MINIMUM 50 miles of gas hidden fee bullshit was pretty annoying, it's like a hidden fee. This has nothing to do with the individual Uhaul place, they were lovely, but as a whole, this should be included in the price, not as a surprise as you swipe your card.JORDAN H.
Customer did not leave a comment.Dustin W.
I was given a truck on empty it was reading 49 miles to E. I put 25 dollars in there and was still charged an extra 23.08. For what reason I don't know.Michelle S.
The person was 20 mins late getting to work so we had to sit there twirling our thumbs. The poorest customer service I have ever gotten for a U-HaulJim A.
Nothing comes to mindCARL S.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.Frank A.
The store was, and has been previously, absolutely fantastic. We have used this location several times. The owners always do all they can to help us with all our needs.TIM B.
EVERYTHING WENT AS EXPECTED.RANDALL LOWELL G.
Great experience, equipment was in very good condition and ready as promised.DOUGLAS B.
Customer did not leave a comment.Lolita L. K.
Customer did not leave a comment.Adam S.
Very friendly and accomodating. It was very clear from the start this location cared about us and wanted to help.Denise B.
Ralph is top shelf. Great to work with and very accommodating after hours.John P.
Customer did not leave a comment.CHRISTINE ANN B.
Customer did not leave a comment.Stacey F.
Was not inviting as no easy access to park truck after hours...parking lot is tiny and truck was huge. Had to leave diagonally between other trucks and an suv. Also, when owner called and we discussed movers had been delayed, he told me the truck wasn't due out until the next morning at 9:30 and then charged me an extra day without warning!Bob E.
Workers were not very professional. Complained about the program. Made a comment about the state of my drivers license. They were trying to be funny. But it was obvious that they didn't put too much into their jobDavid R.
Customer did not leave a comment.JASON L.
Reserved online for pick up at 3p when we arrived sign on the door said "will be back in 45 minutes." No way could we know when they had left. Very disrespectful to others time. Would make since to post return time, that way people can get other things done if it's going to be a long time. Our wait was at least the 45 minutes. Otherwise, friendly service no other issues.WILLIAM AUSTIN S.
Great experience. Thank you.Stephen H.
Customer did not leave a comment.Shaun M.
Customer did not leave a comment.Amanda A.
Not much parking space. Otherwise, smooth rental process. Will use again in the future.vincent G.
The gentleman was accommodating and niceStephen B.
Customer did not leave a comment.JUANITA CATHERIN B.
Very friendly and helpful!! It was a pleasure to do business there. Would recommend to everyone that has U-Haul need's!Karen D.
Customer did not leave a comment.CHRISOPHER DALE H.