Customer Reviews for Watts N Storage
(U-Haul Neighborhood Dealer)

322 reviews

5458 Hwy 41   Jasper, TN 37347

(423) 942-7382

Hours

  • Mon–Thur
    9 am–5 pm
  • Friday
    9 am–4 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022 - 12/26/2022: Closed

Services at this Location:

Contact Us

(423) 942-7382

5458 Hwy 41
Jasper, TN 37347

Services at this Location:

Hours

  • Mon–Thur
    9 am–5 pm
  • Friday
    9 am–4 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022 - 12/26/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

quenten W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
4.0

Customer did not leave a comment.

Melissa E. 
Rating:
5.0

Customer did not leave a comment.

Russel F. 
Rating:
4.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

We dropped trailer off after hours.

Michele R. 
Rating:
5.0

Encourage renters to go over all of the information provided on the surfaces of the cabin of the truck before it gets dark!

Howard O. 
Rating:
4.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Excellent Service! Brittney was amazing, extremely helpful and personable. Thank you!

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

LEDGER R. 
Rating:
5.0

Customer did not leave a comment.

Andy Z. 
Rating:
5.0

Customer did not leave a comment.

Weavette C. 
Rating:
5.0

Not much to say because I dropped the truck off after hours.

Ingrid B. 
Rating:
5.0

Very friendly personnel. Would do it again.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Autume B. 
Rating:
5.0

Customer did not leave a comment.

Tobin L. 
Rating:
4.0

The young lady was very helpful. We were in and out quickly and everything went smoothly.

Lawrence K. 
Rating:
5.0

Great customer service!!

Debbie B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Salene H. 
Rating:
5.0

Always great to work with this location. Always smiles.

Johnny N. 
Rating:
5.0

Customer did not leave a comment.

STH Associates S. 
Rating:
5.0

Customer did not leave a comment.

Sale R. 
Rating:
5.0

Customer did not leave a comment.

Justin O. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Staff was professional and extremely helpful

Jeffery B. 
Rating:
5.0

I can not brag enough about Britany. She is amazing. I wish every one of my experiences with customer service went this well.

Mark H. 
Rating:
5.0

Process was quick and simple, which I greatly appreciated. Trailer was not clean, but functioned fine.

CHARLES R. 
Rating:
2.0

Location said they would be open at 9 but we waited a half hour and no one showed up to assist us in our drop off. Online drop off wouldn't work it kept not letting me login. Tried to call customer service to check us out and after waiting 30 min on hold, it automatically hung up on me. Luckily this place at least had a drop box so we left the key and I guess someone eventually arrived and checked us out bc I got an emailed receipt.

David M. 
Rating:
5.0

I think it was Brittney (or Bridget) who waited on me....she was very good!

FRANCIS G. 
Rating:
5.0

We showed up with no reservation and needed a box truck. Ohhhh, we'll take care of somehow is what she said. And then, she took care of it. Awesomeness. We'll always go there and recommend it to others. Great service!

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
3.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5.0

Customer did not leave a comment.

DONNA A. 
Rating:
5.0

Customer did not leave a comment.

Roland E. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

CLINTON S. 
Rating:
5.0

Customer did not leave a comment.

Roland E. 
Rating:
5.0

Great to work with. Very friendly and professional. Highly recommend using them. I will use them again when I need any U-Haul equipment.

SHAWN D. 
Rating:
5.0

Customer did not leave a comment.

LaShunda C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL R. 
Rating:
5.0

All great!!!

TERESA S. 
Rating:
5.0

Customer did not leave a comment.

Jonathon O. 
Rating:
4.0

Customer did not leave a comment.

JONATHON O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

Jonathon O. 
Rating:
3.0

Im pissed 1000 dollars charge and it wasnt even on the road this is bullshit

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
4.0

No comment

JAMES C. 
Rating:
3.0

Customer did not leave a comment.

ROBBI D. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5.0

Customer did not leave a comment.

KELLY A. 
Rating:
5.0

Always a nice experience.

CLARK M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS A. 
Rating:
5.0

My favorite place! Always top notch service with them! Thanks again Ted Campbell

TEDDY C. 
Rating:
5.0

If I have to use Uhaul in the future, it will be this location. The customer service was excellent!

CHRISTIE C. 
Rating:
5.0

There was a wasp nest on the outside of the door.

Jack P.  |  Overall Experience 
Rating:
1.0

The gal that rented the trailer had no clue of what she was doing. She transcribed my information incorrectly (Email address) gave me the wrong drop off location and rented the trailer to me for the incorrect number of days. I would never rent from this location again. They give U Haul a bad name.

garry J. 
Rating:
5.0

I have worked with Watts N Storage previously and was pleased to see that their service continues to be top-notch. Very friendly, very helpful, very efficient. Thank you!

RICHARD S. 
Rating:
5.0

All good

JAMES G. 
Rating:
5.0

Completely satisfied. Love this place and the staff!

Faith and Hope s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

AMY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan O.  |  Overall Experience 
Rating:
4.0

Drop off after hours.

robin B. 
Rating:
5.0

The staff is fri

Steven H. 
Rating:
5.0

All the unknown fees would have been nice to know about. I was on a very fixed budget ended up going over $50.00 .I replaced the fuel did not go over estimated mileage cleaned it. Was very shocked at the amount i was charged. The facility and people i dealt with were very nice. Disappointment on fees.

SUSAN K. 
Rating:
5.0

I didn't utilize the bundles (2) of moving blankets and returned the blankets unopened and clean. I requested a credit but have not been contacted.

ANDREAS W. 
Rating:
5.0

These folks were super nice, helpful, and understanding. And, they were actually an ongoing business!!

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

LAURA A. 
Rating:
5.0

Always helpful

Steven H. 
Rating:
5.0

Everything in my storage unit came out covered in mold or had water damage. Asked the staff about it and she said that was on me. Someone had tried to cut the locks off of both storage units and they just said if someone steals my stuff call the cops. I wouldn't keep an anvil here overnight cause it would somehow get messed up.

STEVEN T.  |  Overall Experience 
Rating:
5.0

Very friendly staff and helpful. Would recommend this location. DH

Diane H. 
Rating:
5.0

It is a very nice facility and I will use them again if I need too. Thank you

Suzy M.  |  Overall Experience 
Rating:
5.0

The person checking in the truck was helpful and cared about her customers! She should work for another company!

Glenn M. 
Rating:
5.0

Quick, easy, and friendly drop off

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

Jeffery N. 
Rating:
5.0

The ladies at the Watts N Storage were very polite, friendly, and professional.

Howard B. 
Rating:
5.0

Watts-n-storage was extremely helpful to me, when I needed the extra storage. I even rented a U-haul from them to get my things moved. Their rates are affordable, their staff is friendly, and they made moving super easy for me. Thank you.

CHRISTEN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Could not have been more accommodating. Made the moving less traumatic.

Kenett B. 
Rating:
5.0

Customer did not leave a comment.

Glen C. 
Rating:
4.0

Customer did not leave a comment.

Jerry R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

We had 2 units here for over a year and never had any issues. Place is very secure and staff are super friendly and helpful. Highly recommend.

JENNIFER G.  |  Overall Experience 
Rating:
5.0

Easy! Very helpful folks

ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

TYLER RAY W.  |  Overall Experience 
Rating:
5.0

The office tokk care of everhthing i needed. Great people to fent from.

Keith P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GASPAREJ B.  |  Overall Experience 
Rating:
5.0

U-haul is far too expensive. The mileage rate is exorbitant, and since it drives up the price of a rental so much, it creates a false narrative of the advertised prices. This location maintains the best fleet of U-haul vehicles I've ever seen, but the Ford truck we rented had only 8000 miles, and the engine sounded like it had 108,000 miles on it. Good gas mileage rate, but I was afraid of a breakdown on every hill based on that noise.

DEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Andreas W. 
Rating:
5.0

I had my stuff in this storage unit for 3 years. I payed every month didn't move out owing a dime. Only to find out I was never offered insurance I was never informed of insurance. And I have pictures of were a rat or some sort of animal to the effect of a rat ate threw multiple stuff including alot of very sentimental things I am highly disappointed that I thought my belongings were safe and come to find out nothing was safe I also have pictures of the rat wholes in each side of my storage unit and also hornet nest all around the walls inside we put poisoning in our building multiple times but im assuming maybe a possum or something larger was the cause, I feel like I should be compensated somehow for these things I also have a large box full of everything that was chewed up or threw I have spoken with Cynthia at whatts in storage and she told me she would get with the owner and be in touch it has been nearly a week with no response, I would appreciate some kind of response if possible. I was considering re renting a larger unit for other purposes of storing but not so sure this will be my choice of place after what has happened thank you for your time, Jamie thomas

JAMIE T.  |  Overall Experience 
Rating:
5.0

Nothing, everything was simple and straightforward. The staff was friendly and helpful.

Andreas W. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

CHAD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
4.0

Customer did not leave a comment.

NANCY D. 
Rating:
4.0

Customer did not leave a comment.

RALPH M. 
Rating:
5.0

Nothing, it was great customer service, helpful personnel and very personalable.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Kira S.  |  Overall Experience 
Rating:
5.0

We enjoyed the storage room, the staff was always helpful when we had problems. The staff was always pleasant Would always recommend this storage company to everyone.

GAIL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cecila Minero Q.  |  Overall Experience 
Rating:
5.0

Great service. Simple, quick set up. Perfect vehicle immediately available. Clear cost estimate. Friendly, helpful service. This is the model for great rental service.

Kevin B. 
Rating:
5.0

Great service as always! They didnt have the pick up truck that I had intended on renting they put me in a bigger truck and it actually worked out better for me because I had to move more than I had thought! Thanks

Teddy C. 
Rating:
3.0

They need more lights after dark and the wi-fi there is terrible. It took me almost 2 hours to get the contract done because the site kept timing out.

Britton W. 
Rating:
5.0

Pleasant experience thanks

DAVID G.  |  Overall Experience 
Rating:
5.0

Great peoplr to deal with from start to finish. Would definitely use again.

Ricky H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RICHARD ALLAN B. 
Rating:
5.0

The staff are great!

BEAR M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary E. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Great job

DON A.  |  Overall Experience 
Rating:
4.0

I did not move out . My storage unit is in Whitwell #24 . I just now started putting stuff in it yesterday.

ANGELIA B.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond when helping me.

PENNY W.  |  Overall Experience 
Rating:
2.0

Didn`t get it

Privacy R.  |  First Impressions 
Rating:
2.0

I didn`t make it to the storage building

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top