Customer Reviews for Waupaca Mobil
(U-Haul Neighborhood Dealer)

576 reviews

1222 W Fulton St   Waupaca, WI 54981
(@ 10)

(715) 258-4866

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(715) 258-4866

1222 W Fulton St
Waupaca, WI 54981
(@ 10)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Over charged. Didn't check it in and keep soaking my family for more money. Almost criminal

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

ELOY B. 
Rating:
4.0

Make sure equipment is swept out and no equipment left on truck and update pictures of truck that has previous damage

Jason P. 
Rating:
3.0

These people were trying to fix the problem that the lady at the first place so drastically messed up but I have yet to hear what they are doing about it. I should be reimbursed for my entire trip we're having to deal with any of that you guys should be ashamed of yourself. If you're going to own a business You should probably make sure that your employees are taking care of it for you

Amber P. 
Rating:
5.0

Customer did not leave a comment.

Michele W. 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
4.0

We had to rent a larger truck than we were looking for, and I was told on the phone it would be the same price. Would also think a more economical vehicle with regard to fuel consumption would be appreciated.

Mitch P. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Herbert H. 
Rating:
5.0

Better distribute your equipment instead of having 100 trailers at 1 location in Clermont, FL thereby artificially raising the cost to rent a trailer. I paid 3 x the cost for a smaller trailer on the exact same trip in reverse because of this unfair practice. I will consider buying a trailer before I rent from you again because of this. I want to be clear this is not for my pickup location, this is for UHAUL.

Mark P. 
Rating:
4.0

No spare tire is a bit worrisome.

Kevin B. 
Rating:
5.0

I have never had a worse experience than with uhaul. They were very unaccomomidating. Zero customer service when I called about the location change that they made. All of this the day before I was to move! I went to the waupaca location on my own and they were super helpful. If it wasn't for Aaron at the Waupaca Mobile, I would have definitely taken my business elsewhere

Melissa F. 
Rating:
5.0

Great customer service. Great trucks. Highly recommend Waupaca mobile U-Haul and truck stop

Kenneth H. 
Rating:
5.0

Nothing

Brea Dawn W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

CORY B. 
Rating:
5.0

Signage telling customers where the office is

Ann M. 
Rating:
5.0

Customer did not leave a comment.

Jesus V. 
Rating:
5.0

Customer did not leave a comment.

McCall Z. 
Rating:
4.0

Customer did not leave a comment.

Reinal K. 
Rating:
3.0

I was suppose to receive a refund for not receiving my utility dolly, and they gave me a broken dolly which I had to drive back and replace wasting time.

Kathryn W. 
Rating:
4.0

Customer did not leave a comment.

Rachael S. 
Rating:
2.0

Poor customer service, extra charged for fuel

Melissa M. 
Rating:
5.0

The cargo trailer had many dried tree leaves inside.

Eugene F. 
Rating:
4.0

We were told when we reserved the truck that we might have to travel up to 60 miles to get it. We had to travel over 180 miles one way to get it. The Air conditioner didn't work. and it was raining very heavily when we picked up the truck . It was an extremely bad experience And I won't recommend Uhaul to anyone!

RaeAnn D. 
Rating:
5.0

Very understanding when called & would be few min. Late with trailer. Got in there 4:09pm instead of 4pm. Told us what to do to check in with gas station attendant

JULIE M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda O. 
Rating:
5.0

Check in a little hard, but once you figure out the chrome thing and you need to keep keys on you meaning don't put in lock box,, it was good,, will rent again

Dylan L. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
1.0

I was over charged and was not given any reciept very poor customer service would never tell anyone to go there

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Rodney F. 
Rating:
5.0

The online reservation is very confusing because I reserved my trailer at the Courtside bar location in Waupaca and ended up going to Waupaca Mobil. I had called the contact person Chuck for the uhaul rentals at Courtside to ask if there was anything else I needed to do and he said if I paid for the rental that I could just go pick it up. Then I got another message from uhaul stating I had to pick the trailer up at Waupaca Mobil. So I go out there and there was a woman ahead of me that had some issues herself and she talked to this Shane Sargent and he was just as rude to her as he was with me. I asked why the location changed for me and they said because the Courtside location was closed. When I talked to this AMF Shane he basically was calling me a liar that this guy I talked to would of even said I could just go pick the trailer up. Poor customer service!

Kathy S. 
Rating:
5.0

I received courteous professional assistance that made my rental experience a pleasure.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Edward Z. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
4.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
4.0

Went as planned. No hiccups

Richard D. 
Rating:
3.0

Customer did not leave a comment.

Jeff H. 
Rating:
4.0

Double check to make sure you didn't forget to waive any unintended insurance. It's not real visible with all of the screens you have to cycle through clicking “no thanks” on your way to the payment screen. Even there it's not real clear exactly what the final total is.

Don W. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

My window's were dirty inside and out ..I hosed the truck off and washed the windows ...

Susan K. 
Rating:
4.0

Customer did not leave a comment.

STEVE C. 
Rating:
3.0

During my trip the trailer became unhitched causing the brake to engage. I was able to safely pull over. I was unable to secure any assistance from U-haul, so my auto club came to reset the brake and reattached the trailer for me to be able to resume my trip, after a two hour delay. I was unable to get through to U-Haul's roadside assistance.

Thomas N. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
2.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Everything went as expected!

chester S. 
Rating:
5.0

The jack for the trailer was broken from the customer before the local crew did a excellent job of getting it to work so I can use the trailer but would need to be fixed later

Joel A. 
Rating:
3.0

Customer did not leave a comment.

Tom G. 
Rating:
4.0

Very friendly location, great to deal with.

Kevin M. 
Rating:
5.0

Staff was helpful, trailer was ready.

Renee H. 
Rating:
5.0

Customer did not leave a comment.

Richie R. 
Rating:
3.0

They forgot my furniture dolly. The tank was also at 1/4. Would be nice to not have to spend the time to fill it up right when I get it.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

Customer did not leave a comment.

Heather N. 
Rating:
5.0

Customer did not leave a comment.

JAY R. 
Rating:
4.0

During winter time, truck should be warmed up, snow cleared off windshield and back of truck, so much more convenient from ordering online and getting the truck an hour after opening.

Jason P. 
Rating:
5.0

Always professional and going above and beyond just what is required. Thank you!

Edward Z. 
Rating:
5.0

not much. the process was quick and smooth

Scott S. 
Rating:
3.0

Customer did not leave a comment.

DAVE A. 
Rating:
5.0

Customer did not leave a comment.

Alan O. 
Rating:
4.0

The driver side window wiper was bad. Hard to see when it was raining

Troy N. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
1.0

The u-haul computer program was not functioning at the location, it was very frustrating and I had an extremely long wait time. If there was any other rental places close I would have left, but I could not. The uHaul representative was pretty much useless.

MATT M. 
Rating:
1.0

This pick up location. The guy I ordered the trailer from was rude and I side the building smells horrible. He did not give us our full contract so when we return to Appleton we had no idea where to drop off the trailer. I called the Waupaca pick up location and he just swore up and down he gave me the entire contract when he didn't and he said he had no idea where I'm supposed to drop it off. I ended up bringing it to M and G as I've dropped off trailers with them before.

Erica H. 
Rating:
5.0

Giving an excellent review, because I would not want to upset that owner. Quite intimidating. Nice place though.

John T. 
Rating:
5.0

Nothing. Everything was done right

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Tricia J. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
4.0

Customer did not leave a comment.

michael B. 
Rating:
3.0

Truck was not well maintained, steering very sloppy. Customer Service less than what I would expect

Jack F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
3.0

Would be nice to have a friendlier and more communicative staff

Ronald T. 
Rating:
5.0

I've dealt with this location once before and have no complaints whatsoever. Very easy and quick to do what you need and get on the road.

KYLE K. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Alex T. 
Rating:
5.0

Customer did not leave a comment.

DANA G. 
Rating:
4.0

Customer did not leave a comment.

THERESE G. 
Rating:
5.0

Very Friendly Team !

Brian B. 
Rating:
5.0

Quick and easy

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

The problems I had with U Haul had nothing to do with the local people and everything to do with horrible customer service at the corporate level. Two rentals in four days, worst experiences ever. Unlikely to use U Haul again.

Greg W. 
Rating:
1.0

I requested New London, WI which has 3 locations within 2 miles of me. Uhaul changed it to Waupaca which is 20+ miles away. So I had to drive 1 hr round trip twice. On top of that I was charged that mileage which doubled my bill. Wasted 2 hours of my time, gas money, and money to pay you to get the truck to the correct location.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Don P. 
Rating:
5.0

Friendly, fast, efficient... Pleasant!

Robert W R. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Alyssa P. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Great!

Steven D. 
Rating:
4.0

If you need to change a reservation I suggest you give the people involved an option not just inform them. It tends to make people angry.

Maurine M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F. 
Rating:
5.0

Returned with the phone. Was fairly easy.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Debora J. 
Rating:
4.0

Customer did not leave a comment.

Edward Z. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top