Customer Reviews for Waupaca Mobil
(U-Haul Neighborhood Dealer)

602 reviews

1222 W Fulton St   Waupaca, WI 54981
(@ 10)

(715) 258-4866

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(715) 258-4866

1222 W Fulton St
Waupaca, WI 54981
(@ 10)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Awesome first experience renting a UHaul! We are kicking ourselves, asking why we didn't do this sooner when we needed to move our college kids! Highly recommend the Waupaca location!

Scott H. 
Rating:
5.0

Everything was fine

Tim H. 
Rating:
5.0

The online drop off website software has failed to allow me to complete the process

John H. 
Rating:
4.0

Little long on check out but U-Haul has a million questions. I've rented four times before, can we speed this process up? 30 minutes to get a trailer for 2&1/2 hours seems like a bit long.

TODD N. 
Rating:
4.0

When there is a call placed after hours, they could be a little friendlier. The guy was pissed off that I just wanted to leave a message.

Bill K. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
2.0

Indicated “gas level” on sheet was higher than actual gas level in vehicle. Filled up to the indicated gas level per the sheet even though that isn't how much gas I started with. Still got charged an additional $17 by uhaul. Absurd.

Samuel P. 
Rating:
3.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

TERRY F. 
Rating:
5.0

Customer did not leave a comment.

Victoria N. 
Rating:
3.0

Customer did not leave a comment.

DANIEL O. 
Rating:
4.0

The Cab floor was dirty with some some kind of sticky substance , like spilled soda , some dirt & food crumbs ! Plus the Windshield had a large "Y" Crack that had long runners , in the center of the Windshield !

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
3.0

Not happy. I was charged for 3days on a two day rental. The trailer was dropped off on time. Staff was late to get to work. No response from uhaul on my request to look into it.

Rich R. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Stacey S. 
Rating:
5.0

Nice fast and impressive. Good communication. Even put back together a crib and bed!

Nikki A. 
Rating:
5.0

Am sure everything went well as it was return by my brother, our family thanks you

SHARON M. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
Rating:
2.0

Vehicle was all full of smashed crackers and food all over the floor along with soda spilt.

Stacy B. 
Rating:
1.0

They checked in a day late and charged for 2 days instead of 1....

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY M. 
Rating:
2.0

we rented 2 dollies, one did not work, should never have been given out to customer. 2 of the roller movers that were promised and paid for were not available.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
1.0

Over charged. Didn't check it in and keep soaking my family for more money. Almost criminal

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

ELOY B. 
Rating:
4.0

Make sure equipment is swept out and no equipment left on truck and update pictures of truck that has previous damage

Jason P. 
Rating:
3.0

These people were trying to fix the problem that the lady at the first place so drastically messed up but I have yet to hear what they are doing about it. I should be reimbursed for my entire trip we're having to deal with any of that you guys should be ashamed of yourself. If you're going to own a business You should probably make sure that your employees are taking care of it for you

Amber P. 
Rating:
5.0

Customer did not leave a comment.

Michele W. 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
4.0

We had to rent a larger truck than we were looking for, and I was told on the phone it would be the same price. Would also think a more economical vehicle with regard to fuel consumption would be appreciated.

Mitch P. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Herbert H. 
Rating:
5.0

Better distribute your equipment instead of having 100 trailers at 1 location in Clermont, FL thereby artificially raising the cost to rent a trailer. I paid 3 x the cost for a smaller trailer on the exact same trip in reverse because of this unfair practice. I will consider buying a trailer before I rent from you again because of this. I want to be clear this is not for my pickup location, this is for UHAUL.

Mark P. 
Rating:
4.0

No spare tire is a bit worrisome.

Kevin B. 
Rating:
5.0

I have never had a worse experience than with uhaul. They were very unaccomomidating. Zero customer service when I called about the location change that they made. All of this the day before I was to move! I went to the waupaca location on my own and they were super helpful. If it wasn't for Aaron at the Waupaca Mobile, I would have definitely taken my business elsewhere

Melissa F. 
Rating:
5.0

Great customer service. Great trucks. Highly recommend Waupaca mobile U-Haul and truck stop

Kenneth H. 
Rating:
5.0

Nothing

Brea Dawn W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

CORY B. 
Rating:
5.0

Signage telling customers where the office is

Ann M. 
Rating:
5.0

Customer did not leave a comment.

Jesus V. 
Rating:
5.0

Customer did not leave a comment.

McCall Z. 
Rating:
4.0

Customer did not leave a comment.

Reinal K. 
Rating:
3.0

I was suppose to receive a refund for not receiving my utility dolly, and they gave me a broken dolly which I had to drive back and replace wasting time.

Kathryn W. 
Rating:
4.0

Customer did not leave a comment.

Rachael S. 
Rating:
2.0

Poor customer service, extra charged for fuel

Melissa M. 
Rating:
5.0

The cargo trailer had many dried tree leaves inside.

Eugene F. 
Rating:
4.0

We were told when we reserved the truck that we might have to travel up to 60 miles to get it. We had to travel over 180 miles one way to get it. The Air conditioner didn't work. and it was raining very heavily when we picked up the truck . It was an extremely bad experience And I won't recommend Uhaul to anyone!

RaeAnn D. 
Rating:
5.0

Very understanding when called & would be few min. Late with trailer. Got in there 4:09pm instead of 4pm. Told us what to do to check in with gas station attendant

JULIE M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda O. 
Rating:
5.0

Check in a little hard, but once you figure out the chrome thing and you need to keep keys on you meaning don't put in lock box,, it was good,, will rent again

Dylan L. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
1.0

I was over charged and was not given any reciept very poor customer service would never tell anyone to go there

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Rodney F. 
Rating:
5.0

The online reservation is very confusing because I reserved my trailer at the Courtside bar location in Waupaca and ended up going to Waupaca Mobil. I had called the contact person Chuck for the uhaul rentals at Courtside to ask if there was anything else I needed to do and he said if I paid for the rental that I could just go pick it up. Then I got another message from uhaul stating I had to pick the trailer up at Waupaca Mobil. So I go out there and there was a woman ahead of me that had some issues herself and she talked to this Shane Sargent and he was just as rude to her as he was with me. I asked why the location changed for me and they said because the Courtside location was closed. When I talked to this AMF Shane he basically was calling me a liar that this guy I talked to would of even said I could just go pick the trailer up. Poor customer service!

Kathy S. 
Rating:
5.0

I received courteous professional assistance that made my rental experience a pleasure.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Edward Z. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
4.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
4.0

Went as planned. No hiccups

Richard D. 
Rating:
3.0

Customer did not leave a comment.

Jeff H. 
Rating:
4.0

Double check to make sure you didn't forget to waive any unintended insurance. It's not real visible with all of the screens you have to cycle through clicking “no thanks” on your way to the payment screen. Even there it's not real clear exactly what the final total is.

Don W. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

My window's were dirty inside and out ..I hosed the truck off and washed the windows ...

Susan K. 
Rating:
4.0

Customer did not leave a comment.

STEVE C. 
Rating:
3.0

During my trip the trailer became unhitched causing the brake to engage. I was able to safely pull over. I was unable to secure any assistance from U-haul, so my auto club came to reset the brake and reattached the trailer for me to be able to resume my trip, after a two hour delay. I was unable to get through to U-Haul's roadside assistance.

Thomas N. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
2.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Everything went as expected!

chester S. 
Rating:
5.0

The jack for the trailer was broken from the customer before the local crew did a excellent job of getting it to work so I can use the trailer but would need to be fixed later

Joel A. 
Rating:
3.0

Customer did not leave a comment.

Tom G. 
Rating:
4.0

Very friendly location, great to deal with.

Kevin M. 
Rating:
5.0

Staff was helpful, trailer was ready.

Renee H. 
Rating:
5.0

Customer did not leave a comment.

Richie R. 
Rating:
3.0

They forgot my furniture dolly. The tank was also at 1/4. Would be nice to not have to spend the time to fill it up right when I get it.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

Customer did not leave a comment.

Heather N. 
Rating:
5.0

Customer did not leave a comment.

JAY R. 
Rating:
4.0

During winter time, truck should be warmed up, snow cleared off windshield and back of truck, so much more convenient from ordering online and getting the truck an hour after opening.

Jason P. 
Rating:
5.0

Always professional and going above and beyond just what is required. Thank you!

Edward Z. 
Rating:
5.0

not much. the process was quick and smooth

Scott S. 
Rating:
3.0

Customer did not leave a comment.

DAVE A. 
Rating:
5.0

Customer did not leave a comment.

Alan O. 
Rating:
4.0

The driver side window wiper was bad. Hard to see when it was raining

Troy N. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
1.0

The u-haul computer program was not functioning at the location, it was very frustrating and I had an extremely long wait time. If there was any other rental places close I would have left, but I could not. The uHaul representative was pretty much useless.

MATT M. 
Rating:
1.0

This pick up location. The guy I ordered the trailer from was rude and I side the building smells horrible. He did not give us our full contract so when we return to Appleton we had no idea where to drop off the trailer. I called the Waupaca pick up location and he just swore up and down he gave me the entire contract when he didn't and he said he had no idea where I'm supposed to drop it off. I ended up bringing it to M and G as I've dropped off trailers with them before.

Erica H. 
Rating:
5.0

Giving an excellent review, because I would not want to upset that owner. Quite intimidating. Nice place though.

John T. 
Rating:
5.0

Nothing. Everything was done right

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Tricia J. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
No reviews have been submitted for this location.

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