Customer did not leave a comment.
brittany k
Customer Reviews for Waupaca Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Aaron and his man were great to work with. I will use again.
Pat BThe uhaul was not cleaned. Other than that, it was fine.
Bryan WTruck assigned wasn’t available when I arrived. Thankfully someone was working on a Sunday and they gave me another one. If they weren’t I would be in big trouble. After that though everything went smoothly.
PETER SI went to this location twice and each time was treated like a valued customer, each time i had a different person and both of them recommended the same practice to be sure and pack heavier items up front. I thought that was solid for a uhaul franchise.
Patricia SThis is the 4th time I have used this location and I would recommend it
Michele WNever asked which location in Madison that I wanted to return equipment to. Was assigned a location that I would not have selected.
James WI paid for the rental when picked the trailer. But when I returned the trailer I was charged more money to drop it off through online checklist, not good service
Chad SAll went well. With the exception of a noisy door seal the truck drove well, even in the the 30 mph + winds.
JIM MQuick and easy.
Harold DEasy pick up and drop off.
Steve DBetter signage as to where to drop off the equipment and where to return the keys, would be extremely helpful.
John DI need you to refund my Visa Credit card for full amount. I called for an enclosed trailer I told him it was for dinning/kitchen set with 6 chairs. When I tried to pick it up the trailer that they were going to rent me was too big found that out when we were going to attach to my car, the attended asked for help so another attendant tried to help said too big for my car told me that I needed a ball to hookup to a different trailer I had to go home to get it was too late had to come back the next day. When the attendant tried to hook up, they found out that I didn't have a brake light attachment in my car and that I would have to have someone install it. Needless to say that I never used one of your Trailers and I would like a refund. Thank you, Joyce Klug 715-824-3677
JOYCE KThanks
Michael WThis was an exchange location due to a damaged trailer.
Shari DI made the reservation on line and asked to pick up the trailer in Wild Rose, WI. It came up with the 6x12 trailer not being available there. I passed that location the day I dropped the trailer off in Waupaca and there were 2 6x12 trailer there. That would have been a much better location to pick up and drop off at as it's a third of the distance from my home. Your website should be able to give accurate information.
Jay LThe Uhaul had a cracked windshield, broken wiper, was dirty when I got it, had a few rough starts. As far as customer service itself the guys at the shop were great! Nice and professional. But the truck itself was kind of questionable.
John SWindshield was cracked and it did not have any gas in tank like they said it would they said it had a quarter of a tank. Also they charged me twice on my credit card. Did call. They said a rep would call back but he didn't.
ANDREA GHave staff BE ON TIME & faster at the checkout process! This was they WORST experience I've had with uhaul!! WOULD NOT recommend this place to NO ONE!!
Marie KThe guy running the Mobile is not a very nice person
David AThe dollies were full of ice and snow, were not usable, and we didn't get the dollies we asked for. The truck died.
Diane GClean equipment and helpful staff.
James KIt was fine. Not spectacular but not terrible. 2.5/5
Benjamin GU-Haul customer service was helpful with finding a location to drop off trailer. We almost had to drive 40 miles out of the way
David GI can't think of anything at the moment. This location always has all or most sizes available, very reasonable pricing, easy to reserve, pick up, and drop off. Staff is friendly and prompt, trailers are always clean, maintained, and ready to go. I can't think of any imporvements at this time.
Christopher KKeep up the good work
Tracy MI would prefer to be able to rent a smaller truck (vs. 20' truck) for a trip where I'm traveling 200+ miles round trip, in order to not have to pay so much for gas due to the poor gas mileage on this vehicle. I didn't need this big of a truck.
Gregory PThe truck wasn’t ready, workers hung up on me & when I met them face to face they had no idea how to do their job without the U-Haul online portal being down. No gas in the truck after a 3 hour delay & still charged for fuel.
Michael LWe picked up the truck with less than 1/8 tank of gas and we’re told to go get gas right away so we filled the tank at a cost of $129. Not knowing how much we would use for our trip. We dropped it off in Waupaca with 3/4 of a tank of gas, we asked if they would credit us for the extra 1/2 tank and he very rudely said they don’t do that. We are planning on at least 2 more rentals and was planning on doing business with you again but are having second thoughts about doing this. Wondering if there is anything you can help us with.
David JWe were very happy with the location and the quality of the trailer. the gentleman who helped us hook up the trailer was careful to go through all the safety checks. the trailer was just right for the moving jobs we were able to accomplish! thank you
Cheryl SAwesome first experience renting a UHaul! We are kicking ourselves, asking why we didn't do this sooner when we needed to move our college kids! Highly recommend the Waupaca location!
Scott HEverything was fine
Tim HThe online drop off website software has failed to allow me to complete the process
John HLittle long on check out but U-Haul has a million questions. I've rented four times before, can we speed this process up? 30 minutes to get a trailer for 2&1/2 hours seems like a bit long.
TODD NWhen there is a call placed after hours, they could be a little friendlier. The guy was pissed off that I just wanted to leave a message.
Bill KIndicated “gas level” on sheet was higher than actual gas level in vehicle. Filled up to the indicated gas level per the sheet even though that isn’t how much gas I started with. Still got charged an additional $17 by uhaul. Absurd.
Samuel PThe Cab floor was dirty with some some kind of sticky substance , like spilled soda , some dirt & food crumbs ! Plus the Windshield had a large "Y" Crack that had long runners , in the center of the Windshield !
MICHAEL MNot happy. I was charged for 3days on a two day rental. The trailer was dropped off on time. Staff was late to get to work. No response from uhaul on my request to look into it.
Rich RNice fast and impressive. Good communication. Even put back together a crib and bed!
Nikki AAm sure everything went well as it was return by my brother, our family thanks you
SHARON MVehicle was all full of smashed crackers and food all over the floor along with soda spilt.
Stacy BThey checked in a day late and charged for 2 days instead of 1....
Kyle Swe rented 2 dollies, one did not work, should never have been given out to customer. 2 of the roller movers that were promised and paid for were not available.
Donald MOver charged. Didn’t check it in and keep soaking my family for more money. Almost criminal
Mark Z