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JENNIFER H.
Customer Reviews for WayMaker Storage and Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
An absolute fiasco. Truck mileage wasn't correct ...had to go to another location and it wasn't convenient for me ...traffic division supervisor needs people skills ..couldn't get any furniture pads location didn't have any. I used U-Haul several years ago to move and my experience was excellent. You definitely haven't improved your methods or policies and definitely haven't improved your staff that handles the scheduling and have hindered the local representatives from being able to provide any decent customer service. It's sad.
angie A.They were so nice at Waymaker!!
ROSS P.Always have a good experience when we use WayMaker Storage and Supply for our U-Haul rental.
Brian B.Keep up the excellent work. I was very satisfied. Thanks and blessings!, Doc
Lee P.Do the first truck the brakes were bad, the second truck the wiper broke and it was pouring rain, thankfully we hadn't left town yet so we went back over and they switched the wiper out, they are always so nice and helpful at this location.
Lois M.The 26' truck leaked terribly. List a full day due to rain.
Doug P.LIFE SAVERS. These guys accommodated me with a truck, trailer, hook up service, and Movers in less than 30 minutes, during an emergency situation! Caring, professional, accommodating, helpful, and they had all the equipment I needed. The owner/manager named AL, connected me with moving help in less than 20 minutes. His shop is just beautiful, and he has an awesome coffee shop with all sorts of coffee beverages, snacks, and gifts. An absolutely phenomenal team at this location!! HIGHLY RECOMMEND.
Bailey P.Excellent, friendly, professional service. Top rated in years of rentals.
Thomas C.Mobile app locks up and is difficult to use. Also takes too long to complete transaction
Timothy B.No need for improvement, only if they would load are unload . Very friendly and professional. An amazing coffee bar with lots of very good sweets to eat. If they don't have what you need they can get it for you.
David R.Looking good
Duane T.Very friendly people to work with.
Frank M.We always received excellent customer service from this location.
Brian B.Checking the truck back in by phone sucked. There was No one there at drop off site to help me get checked in so I had no choice but to do it by phone. Still haven't got my deposit back like they said I would and it's almost 2 days later.
Misty M.Great place and nice helpful people
Mike S.Everything was easy and great. The man was friendly and professional. Will rent from them again if the need arises. Thank you
kathy K.At first, the truck seemed to be in good shape..
William P.Very friendly, customer service out of this world.
warren W.Equipment wasn't ready. The initial option given was for me to wait around for an hour in the hopes that another truck got returned. Eventually, I was given another truck but had to drive it back instead of a one way rental. It cost me more money and more time, but I had no choice as I had already paid for movers.
Maxwell T.Friendly customer service. Usually has what you need readily available. Love the people at Waymakers
Carl S.The app usage was a bit clumsy. I had to call Sunday for assistance to use the black box. Come to find out I had not fully completed the reservation without my realizing it. Ashley and Al were excellent with their reservation and assistance. Thank you!
Richard C.Love this store and setup. The nicest people.
LEROY C.Thank you â¤ï¸
Nikki E.Very friendly staff and an inviting atmosphere
Douglas P.Nothing. Very professional. Nice folks.
DAVID P.Wash windshield
LENDELL B.We love doing business with this location. It is close by and always friendly faces.
Brian B.Very friendly people, helped unhook the trailer. It's also a coffee shop so I was able to get a yummy frappe. That's a win for me!!
Sharon B.The people at waymaker are very friendly and have excellent customer service! Everything went perfect, and we also enjoyed a nice cup of coffee, and a delicious crepe during pick-up. Can't say enough good about this place! Thank you!!
CLAYTON R.Excellent service and assistance...
DAVID F.Excellent, friendly service!
GARY B.Nope! He acted like he didn't care just sat in his chair with a horrible attitude. Will never use them again
Paula C.Nothing, it seems impossible to be able to rent a trailer with insurance for $40.00 for 24 hrs., Thank You
DALE H.Broken AC
James M.Always impressed by all that have helped me at Waymaker.
DAVID P.Such a nice place friendly and helpful .
JOHN R.Very quick and easy
Kristofer S.Staff was helpful and friendly.
David C.Doing a great job!
Kenneth M.Nothing noted that would impact this survey.
Scott N.I did not see any need for improvement
Carla W.It was dropped off on Saturday even with a Monday drop off time. I found the lot easy to maneuver in. I dropped it off in the evening and it seemed to be safe and easy to park.
Larry A.This rental was a nightmare, this location was friendly and as helpful as could be but this was the second location as the first location never showed up, after numerous phone calls to the main line with no help at all I went on line and rescheduled myself for this location. We couldn't use our tax exempt because the poor guy was only there for three weeks and had no clue and when I called to get him help they had no clue. It was just a nightmare. Put us an hour and half behind schedule. Not happy.
Roy M.Make sure people have service at that location I set there for an hour and half to get the truck and 40 minutes on the phone to return it I will never rent a uhaul agin if it's this complicated
Casy S.Austin was a great help both times I visited. When I showed up to grab the trailer, he brought out a grease gun to make sure my ball was lubed. Going above and beyond is what keeps me going back to U-Haul.
Roger K.The staff was very friendly, helpful and super accommodating
Kandice M.