Customer Reviews for Weelz

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Weelz

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Alexis G.
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Customer did not leave a comment.

Alanson B.
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Customer did not leave a comment.

Yhermana P.
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The location was closed when I arrived even thought I had an appointment. The person in the location arrived 20 minutes late.

Mercy N.
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Customer did not leave a comment.

Gregory B.
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Customer did not leave a comment.

ANTHONY K.
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Customer did not leave a comment.

JOSE N.
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Good

Robert P.
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Customer did not leave a comment.

Robert P.
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Very convenient and good service. Was pleased with the availability of online check in and check out.

Donald M.
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Pick-up location was filthy. Their was a razor blade on floor beneath my chair.

Jose M.
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Customer did not leave a comment.

JULIECOLLEEN S.
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The gentleman was very helpful and he provided excellent customer service. Only small issue was his location was a little unkept. Can't complain because service was great.

Matthew S.
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Customer did not leave a comment.

DENNIS W.
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Customer did not leave a comment.

Marguerite L.
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Customer did not leave a comment.

Stephen H.
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Customer did not leave a comment.

Vicki R.
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I was charged for 645 miles and only went maybe 120. Was told by customer service they would fix the amount total which would be $172 and change well I'm still getting charged $172 plus $61 dollars doesn't make much sense had the truck for two days and I'm paying 233 dollars so doesn't seeM right. Can I please get a call or I guess I'll call you back tomorrow

Kassem N.
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The gentleman there was very friendly

luis T.
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very nice customer service

Derron G.
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Customer did not leave a comment.

Erin S.
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Very helpful

Erin S.
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I will them again at this location

tyra B.
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Customer did not leave a comment.

Colleen R.
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Customer did not leave a comment.

Margaret H.
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Customer did not leave a comment.

Krzysztof G.
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Ensure that any additional rented equipment is in the truck. So the customer doesn't have to waste their time on moving day on the phone and driving to look for equipment that was ordered but not provided.

Caroline K.
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I specifically requested a truck so that I could return at a different location. Tried to drop truck off at 3 locations before anyone could tell me that the pickup facilty was expecting the truck back that night and I would be charged a $150 if I left it at another location. This is not what I agreed to on the phone with the oickup location and the process added two hours to my move and ran up miles on the truck. Will be contacting customer service to dispute mileage.

Michael G.
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The manager was very easy to work with, and answered all of our questions. We were in and out in less than 20 minutes!

Sandra S.
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No problems at all! Very friendly service!

Kali P.
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Customer did not leave a comment.

Ovidio R.
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This location was worst, when I got to the office it was closed I waited 1 hour and finally someone answered my phone call to the phone number was in the sing, he told me to wait 10 min, 30 min later he arrived and took care first to another customer I was there first, when was my time he was charging me $40 extra because I was delayed. I wasn't delayed I was on time and i had to wait hours to be able to return the truck, and to make it worst was 90• F outside.

Jiarun X.
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Thanks a lot

Edith R.
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Customer did not leave a comment.

Grant K.
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Customer did not leave a comment.

William L.
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Nicholas V.
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Customer did not leave a comment.

Tracy S.
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Mark was absolutely wonderful! He worked with us, understood and helped in every way when we had to extend our rental. This will be the only place I go to rent a U-Haul! He didn't pressure us and was very understanding with the whole process! Thanks, Mark, for everything!

rodney B.
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Great customer service and very polite and helpful

JASON S.
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Always a pleasure dealing with Mark from wheelz. He us courteous and polite, and I would definitely recommend this location to anyone who needed uhaul.

Rose R.
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The app makes you take a picture 25x. Exhausting and time consuming.

Jeffrey M.
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Customer did not leave a comment.

ANGEL C.
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They were very professional and knew what they were talking about. I definitely will recommend this place to my friends.

James C.
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Nothing; I left my wallet at the location with money and several ATM & credit cards. The worker on duty kept the wallet for me with everything as I left it. GREAT SERVICE.

Seymour J.
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Customer did not leave a comment.

Frank M.
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I was charged for fuel even though I returned the vehicle with even more fuel than it had when I left. Out of the 3 times that I have rented from U-Haul (different locations), this has happened twice. Additionally, I expected to get the vehicle using the online system, but was only told that there was a problem shin I reached the final step online. Furthermore, I was only told of the nature of the problem when I reached out to customer service. Finally, I had to wait for nearly 20 minutes for someone to get to the location.

Minakshi P.
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I have been charged twice for this purchase and this has not been credited yet to my account. I have called Uhaul customer care and its been more than 3 weeks and I have not received the overcharged amount back.

Albert K.
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keep it up

deondra J.
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Everything was great! Mark was excellent!!

Emmanuel M.
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Excellent as always. This is my third time renting from this location and I highly recommend them. Mark is always professional and helps me pick out the right truck for my needs. Two thumbs up!

JOSEPH M.
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Customer did not leave a comment.

Amy T.
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The man working really didnt know how to attach the trailer to my hitch so we had to youtube videos and do it ourselves. The store was very disorganized and didn't seem very well maintained. Another issue we had was that U-Haul transferred my reservation to Weelz. Weelz did not have the reservation ready/ didnt have access to it. I am not sure who'e to blame on this one but it was very stressful. It took me over an hour and 30 mins to get everything completed. The man working was very nice despite all the issues.

Sylvia S.
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Customer did not leave a comment.

CHRIssana T.
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Prompt and accomodating.

Emmanuel M.
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Nothing much! Everything was smooth and Mark was very accommodating and friendly. Highly recommended!

elizabeth A.
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Great Experience.

Brittany A.
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Very nice and thorough going over the contract . Felt welcoming and enjoyed doing business there. Fast service.

Heather B.
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Great experience from beginning to end. I rented one of the small U-Haul trucks and when my friend and I arrived, we were greeted with a smile. Very thorough explanation and expectations for return of the truck. Same friendly greeting upon return. I've rented U-Haul trucks before, but this was by far the most pleasant and will use this business again if needed in the future.

Stacy S.
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First off the 24 hour link for u haul didn't work so I had to wait for the store to open. Said they open at 9 but guy didn't get there till almost quarter till 10.

Francesca C.
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Actually put accurate instructions for the location of the key so that the next customer can find the key. I had to wait an hour past my scheduled pickup time because the key was not where the instructions indicated. This threw off my entire day's schedule, as well as the schedule of the person helping me. The truck was not readily available when I requested it because of this problem, even though it indicated that it would be available. To add insult to injury, I was charged for TWO DAYS instead of one because I had to return the truck at 11 am as opposed to 10:30 am due to not being able to take the truck at 6:30 am when i went to pick it up (I was unable to access the key until 7:30 am when the owner finally provided me with accurate instructions). Now i have to wait five business days, apparently, for them to correct this overcharging issue. I am Furious about this whole ordeal and will most likely not be using uhaul again.

Ben S.
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Hard to find. No sign out front.

Tina B.
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Customer did not leave a comment.

Crystal M.
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Customer did not leave a comment.

STACY W.
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Customer did not leave a comment.

Haseeb I.
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Employees were easy to get a hold of and helped me throughout my reservation

THOMAS S.
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Very good,pulled me out of a jam.Thanks to the rental agent Mark

Robert L.
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There was no signage t tell you anything. The name of the business Wheelz was nowhere in sight. We nearly put the keys in the wrong drop box of the business that comes up when you research that name. They need to do better with that. If the gentleman from the business hadn't come out the keys would have been put in the wrong business key box. He was very nice though so it made it better. Unusual set up but all in all a good experience!

Chalisa M.
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When I went to return my truck no one was there and the business was closed despite it still being with ING business hours. The number available on the window was a cell phone number and the man told me to just drop it in the box and provided no other information before the call was disconnected.

Nyesha S.
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Customer did not leave a comment.

BENJAMIN S.
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Customer did not leave a comment.

Dawashia C.
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Horrible Horrible service!!!! Very disappointed in the overall pickup the salesman no good

Nicholas M.
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Nice and polite. I found the owner very easy to do business with.

FRANCIS N.
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Customer did not leave a comment.

Juliana S.
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No thing at all because everything was excellent

marisa C.
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We did a one-way rental. We did drop the truck off early at drop location. It would have been nice to have gotten some credit for bringing it back early.

Andrew C.
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Apparently, I was the first person to rent a truck from this facility (I did not choose this facility, it was assigned to me). My pick was scheduled for 9:15, place wasn't open, I called the number and the person said that they were on the way. When the rep arrived at 9:25 he said that he was not was not affiliated with U-haul, the U-haul rep from Weelz was on vacation. As a result, this poor guy had to try and figure out how to assign me a truck (I did the online check-in to make this faster), I got out of there after 10:20.

No reviews have been submitted for this location.

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