Thanks for a seamless experience!
Kerry V
Customer Reviews for Welcome Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
ANGELA PI was scheduled to pick up the truck at 10:00 am and reached the location at 9:45 am to find out that the location was closed, finally they turned up at 10:40 am, completely unapologetic, it felt as if they were doing us a favour.
Srijanani MExcellent
Maria CActually have the accessories that was paid for provided in the vehicle
Simon HI waited for an hour to figure out code for the key box. I tried to reach out Uhaul customer service for an hour but got no response , and the store attendant was not aware of the process. Even though I uploaded everything on the portal I didn’t get my code to open lock. The whole incident caused me a lot of inconvenience and I almost lost a good furniture deal, since the seller didn’t want to wait for that long. Had to spend additional money to convince him. The process should be easy or the store attendant should be given training or Uhaul customer service should be available easily.
HARSH PVery efficient, fast, courteous and helpful.
Reynaldo MApplied wrong fuel charges. I have filled gas UpTo given mark, I driven 19kms only filled gas 5ltr, after that U-Haul charged me$46.62. Not satisfied.
Bhadreshkumar PDimple was amazing. Truck was easy to pick up. Worked perfectly. Easy return.
MICHAELD ENot location specific, but moreso for the site. Please update your site and filtering system. So many lady minute changes to the location and time when I was told initially it was available at one location.
Jonathan LEverything was fine. Thanks
Frantzy CWhile the location was helpful and well managed, the rental process was difficult and accessing the key was difficult due to the uHaul website.
Michael J