Customer Reviews for West Coast Self Storage Shoreline
(U-Haul Neighborhood Dealer)

36 reviews

16523 Aurora Ave N   Shoreline, WA 98133

(206) 569-4114

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(206) 569-4114

16523 Aurora Ave N
Shoreline, WA 98133

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 10 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service.

Mario L. 
Rating:
4.0

Customer did not leave a comment.

Michelle T. 
Rating:
5.0

Customer did not leave a comment.

Robert I. 
Rating:
5.0

Phil did an amazing job. He provided quality help and was there to answer questions I had during my moving process. I will be happy to utilize West Coast self storage again. Thank you Phil.

Lacey C. 
Rating:
2.0

1. Van was not entirely clean when picked up. Someone had left an old blanket in the cargo area. 2. I felt both deceived by your refuel chart and over-charged for the small difference between the check-out level and return level. I used the guide on the contract to tell me how much gas to add, then doubled that amount to be sure to avoid your refueling charge. I then drove ten blocks to return the van. I was charged $12.75 for refueling, which seemed inaccurate and excessive. I won't be back.

Jim B. 
Rating:
5.0

They were so helpful and friendly!

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Wes M. 
Rating:
2.0

It is next to a full service UHaul

NICHOLAS A. 
Rating:
5.0

Thanks to Phil for his professional and friendly service!

Tom H. 
Rating:
5.0

The staff were very nice and professional. The emailed receipt was very quick and accurate.

Lori K. 
Rating:
1.0

We are in the middle of a pandemic and you guys didn't bother to clean the van before renting out to the next customer. It was filthy and I had to call the attendant to at least blow the cargo. I spend 15mn wiping down the cabin. Very irresponsible. We are all together in this and every one should do the right thing to slow down the rate of cross infection.

ali G. 
Rating:
5.0

Customer did not leave a comment.

Peyton L. 
Rating:
5.0

We appreciated having the Van ready & Sparkling. Helpful Business and easy, quick access.

Sara E. 
Rating:
5.0

Great customer service!

Joel B. 
Rating:
3.0

U-Haul website is not Easy to find actual U-Haul locations near me, kept suggesting random out of the way places. I knew where I wanted to pick up though and thought I'd chosen U-Haul. It wasn't a U-Haul it was next door. I thought it was confusing that West Coast Storage is right next to an actual U-Haul. Waited around at the actual U-Haul for awhile until they told me that the reservation was not actually with them but next door. Signed up for self pick up which I've done before but I had to go to the counter when I picked up the van, so was not actually self pick up. Also the opening At the back of the van was smaller than the actual van space but I didn't know that when I rented it. Couldn't fit everything and was a bad use of space.

Ruby S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
5.0

Very accommodating, great location, nice people. I would absolutely recommend them to everyone!

May R. 
Rating:
5.0

Great service!

craig B. 
Rating:
5.0

Customer did not leave a comment.

Renee L. 
Rating:
5.0

Manager was very helpful when I found one problem with the van.

Matthew B. 
Rating:
5.0

Great service, Highly recommend

SCOTT H. 
Rating:
5.0

Everything was great! The gentleman that ran the location was great as well!!! ????

Dana J. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Courteous and obliging personnel. Very clean. Wish UHaul offered more dolly options for rent. You have multi-purpose dollies for sale, but we could not rent one. Would have made our move soooo much easier!

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

Liviu S. 
Rating:
5.0

Great Van, completely clean and very quick service.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Roderick H. 
Rating:
5.0

Fast, easy and affordable. Will use them again.

Juan J. 
Rating:
5.0

easy to check out, easy to return, nice truck, nice people

Timothy S. 
Rating:
5.0

The West Coast staff get you quickly out the door with the U-Haul van and they do just the same when you're checking in. This is the place to rent a U-Haul truck or van. The last time I dealt with the U-Haul dealer next door to West Coast Storage on hwy 99 in Shoreline, it was in 2006 and if it wasn't for the guy with me who was moving that night I would have broken the mgr jaw because he was such a total jerk to my friend as well as to other customers waiting for “his highness” to dole out trucks.

John E. 
Rating:
5.0

Customer did not leave a comment.

Kelly A. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

The cabin of the truck smells a little bad but other than that, the service was great! friendly staff and everything went as expected.

Jose M D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Fast, easy, and convenient.

brian W. 
Rating:
4.0

My van was disgusting! I was so pissed it was dirty and full of dog hair! It stunk! If I had time I would have gone elsewhere. It was totally unacceptable and no one should have to rent something like that. I will never get a van from that location again. I needed up with dog hair all over My bed..

Kimberly D. 
No reviews have been submitted for this location.

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