Customer Reviews for West Coast Self Storage Shoreline
(U-Haul Neighborhood Dealer)

256 reviews

16523 Aurora Ave N   Shoreline, WA 98133

(206) 569-4114

Hours

  • Mon–Sat
    10 am–5 pm
  • Sunday
    10 am–4 pm

Services at this Location:

Contact Us

(206) 569-4114

16523 Aurora Ave N
Shoreline, WA 98133

Services at this Location:

Hours

  • Mon–Sat
    10 am–5 pm
  • Sunday
    10 am–4 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Phil is amazing. He's so helpful and gracious every time I talk to him, even when I'm telling him that he has to drive a van around in the snow to get gas because we aren't snow drivers and getting it back was enough of a task for us. 😹

Karrie S. 
Rating:
5.0

I have been renting a storage unit at West Coast Storage for a few years & have rented a UHaul through them a handful of times now. The staff here, Phil & Dennis, are fantastic; always helpful, courteous, & professional. The facility & the vehicles are clean & maintained. I always try to reserve here first.

Sarah S. 
Rating:
5.0

Phil and Dennis are fast and efficient at renting out the vans. Making the reservation was easy. I greatly appreciated the van being clean and having a full tank of gas. I'm sure your next customer will be happy with your excellent customer service. Thanks you, Evelyn Elliott

Evelyn E. 
Rating:
5.0

Phil was great! So helpful and friendly.

Katarina G. 
Rating:
5.0

Customer did not leave a comment.

Cynthia I. 
Rating:
5.0

Great customer services thanks!!

Kidist H. 
Rating:
5.0

Nice customer service!!

Kidist H. 
Rating:
5.0

Customer did not leave a comment.

Casey W. 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

Phil was outstanding and provided great customer service. I will definitely return to rent from this location

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Phil and Dennis were quick and efficient.

Dennis M. 
Rating:
5.0

As usual, Dennis & Phil came through on my most recent “crisis” in downsizing and moving. The Uhaul panel van rental at $19. a day is the best bargain there is anywhere, but I really think it's Dennis & Phil's calm personalities plus their useful suggestions that have helped me the most through all this. Thanks again!

Patricia W. 
Rating:
5.0

Phil was awesome to deal with yesterday. One of the best UHaul experiences that I've had to date. I would definitely rent again from this location in the future.

Daniel G. 
Rating:
3.0

Customer did not leave a comment.

Jelena D. 
Rating:
5.0

Phil was fantastic. Very efficient and organized and thorough with his check in and check out process. Easiest Uhaul rental I shave experienced

David B. 
Rating:
5.0

Customer did not leave a comment.

Marthe D. 
Rating:
5.0

Very short rental. Everything went smoothly.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

It was my first time renting a truck and Phil walked me through the process he's doing a great job

Ebrima K. 
Rating:
5.0

Dennis & Phil are the best! They managed to save me money by combining my units into a bigger one on a promo. They're also very friendly and professional

JOSEPH B. 
Rating:
5.0

Dennis was very helpful!

Grace C. 
Rating:
5.0

The BEST PLACE EVER!!!!!!!!!!

Francine C. 
Rating:
5.0

Be had a great experience with this rental. Phil was super friendly and helpful. Will definitely use them again! Thanks, Greg and Cheryl

gregory J. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Very nice person, respectful, helpful and lovely, I appreciate there best customer service, all star

Navid A. 
Rating:
1.0

Customer did not leave a comment.

Cheryl D. 
Rating:
5.0

Dennis did a great job checking me in and making everything clear. The drop off was super easy. Great Job!

Matt R. 
Rating:
5.0

Phil is fantastic! Made sure we were taken care of and explained everything very well. Moving days can be very stressful but he definitely lightened and brightened the mood! Thanks Phil!

Navid N. 
Rating:
5.0

Phil's service and attitude was excellent.

Terrence H. 
Rating:
5.0

Dennis was excellent.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Phil was very helpful and made the process smooth and easy to understand. Would definitely recommend this location to anyone looking to rent a uhaul

Patrick S. 
Rating:
5.0

Dennis was awesome

Damon M. 
Rating:
5.0

Dennis was very helpful throughout the process, especially when we needed to extend the rental for a day. He walked me through the whole thing and then talked me through how to return the truck after hours. Thank you, Dennis!

Steven M. 
Rating:
5.0

Customer did not leave a comment.

MARGARET D. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
5.0

Dennis was very friendly and helpfiul.

Jane C. 
Rating:
5.0

Phil was great and very helpful. Awesome service. Thanks Phil!

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Dennis was great! Thankyou!

JOHN H. 
Rating:
5.0

Dennis was the most lovely person to interact with at the counter. He answered all my questions and helped return my equipment so quickly and efficiently. Hire eight more Dennis'. It was the most positive customer service interaction I've ever had in my life. Give Dennis a raise and promotion!

Henry H. 
Rating:
5.0

Dennis made it easy and painless. Thank you! Paul

Paul S. 
Rating:
5.0

Dennis was very helpful!

Melody F. 
Rating:
5.0

Had an amazing experience renting a 15' truck. The rental agency is very lucky to have Phil. He made this experience effortless and pleasant, which was much appreciated. #TeamPhil

Dylan S. 
Rating:
5.0

Phil, the manager, was very personable and efficient. Everything from renting to returning went like clockwork.

Margaret T. 
Rating:
5.0

Phil was extremely helpful, informative, and friendly during the pickup and drop off process. I really appreciated this! Thank you!

Matthew L. 
Rating:
5.0

Phil Carpenter was amazing. Super helpful and really clear in the instructions. The truck was waiting with everything we needed inside. Clean, gassed up and ready to go. I could not recommend this location highly enough - and would give Phil an extra star just for the phone call ahead of time.

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
5.0

Phil and Dennis are the best. This is the second time we've used this location. Our movers ghosted us and we had to rent a truck at the last minute. They had a truck and got us quickly signed up, didn't have to wait in line, and both are extremely personable and helpful.

Merrelli M. 
Rating:
5.0

Dennis is so helpful, responsive, efficient, careful to explain. He's a real cut above any current customer service I have experienced since computers!

Lucy F. 
Rating:
5.0

Phil is amazing

Jeremy G. 
Rating:
5.0

Customer did not leave a comment.

Clifton Scott S. 
Rating:
5.0

Dennis was pleasant and easy to worked with. It was very nice working with him and made everything easy for me especially since I was already stressed out about the last minute moving, I appreciate his service!

Sisenando B. 
Rating:
5.0

This was my second time renting from this location and i been pleased both. I can say that they are very reliable and helpful. I received excellent service from Phil. Thanks !

ABDOURAHMANE G. 
Rating:
5.0

The guy at the front desk was nice.

John M. 
Rating:
5.0

Customer did not leave a comment.

Sara R. 
Rating:
5.0

Customer did not leave a comment.

Ahmed S. 
Rating:
5.0

Both gentlemen who checked us In & Out had excellent customer service! 5 stars no complaints!

Catharine D. 
Rating:
5.0

N/A

Jessica F. 
Rating:
5.0

Website would not accept my location when I dropped the Van off Saturday night. Followed instructions to reset sharing of my mobile location, but it still would not let my confirm my location. I guess one try is all you get. Frustrating as the website tells me i will be charged extra due to that. They should have a prior step to let you temporarily turn on location tracking prior to answering to question of where I am dropping off the Van & Key etc. like most people I have that feature turned off on my phone for privacy & infosec reasons. Just thought I'd mention it.

ROBERT N. 
Rating:
5.0

The gentleman who helped me was very professional and helpful. I ended up being a little late by mistake and he was totally understanding which I really appreciated. I would rent here again.

Lauren B. 
Rating:
5.0

Dennis was a great guy. Helped me out a lot. I think he deserves a promotion

Kendred L. 
Rating:
5.0

Customer did not leave a comment.

Kennedy E. 
Rating:
5.0

Very customer friendly service!

Khalid A. 
Rating:
5.0

I had excellent service by Dennis. I would use you again and recommend to my friends.

Gwen W. 
Rating:
5.0

Dennis was amazing and kind. He made the experience such an ease. No wait time and friendly.

Christy H. 
Rating:
5.0

Dennis was fast and helpful, excellent service, thanks!

Chris P. 
Rating:
5.0

The gentleman that helped us was both knowledgeable and friendly. Great customer service, thank you!!!

Kelly M. 
Rating:
5.0

Second time this month I needed a truck, I went there and Dennis helped me again! I had one more time a great experience!

Taina K. 
Rating:
5.0

the cup holders and tray needs cleaning. Dirty and sticky

Ronnie N. 
Rating:
5.0

Phil provided excellent customer service

Faranak M. 
Rating:
5.0

dennis was great nice polite proffesional

Anthony H. 
Rating:
5.0

Phil was awesome!

Christina R. 
Rating:
5.0

Absolutely easy, clean, and customer service was awesome. Thank you, Phil!

Christopher T. 
Rating:
5.0

No complaints. I forget the young ladies at the front desk who helped me but she was amazing. She was bright, cheerful and helpful. She has great customer service skills. That makes all the difference in the world inmy opinion between have a negative experience and a positive one. Give her a raise.

Seth D. 
Rating:
5.0

Everything was great, Phil was awesome.

Hector C. 
Rating:
5.0

Let me start with saying thank you Dennis for being so kind from start to finish I would not only recommend them for your next truck rental but I can also tell you if you need a storage unit these are your people I would rate my whole experience a ten Dennis and Phil are the best

NYNESHEA R. 
Rating:
5.0

Customer did not leave a comment.

Jane C. 
Rating:
5.0

Customer did not leave a comment.

Senait T. 
Rating:
5.0

Denis was great. Easy and straightforward process, including the return

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Phill was very friendly, kind, and helpful. Overall an exceptional person!

Spencer A. 
Rating:
5.0

Dennis is awesome, polite, courteous and accommodating. Will come back to this location then next door. I give Dennis 10 stars!

Brent A. 
Rating:
5.0

Phil and Dennis were very professional and kind.

wonil P. 
Rating:
5.0

Customer did not leave a comment.

Sui Hing C. 
Rating:
5.0

Hi, what made this to be a great experience is Phil he was highly professional very friendly informative giving me all the information I need with all recommendations plus he walked me to the truck and told if any issues to contact him, finished my move returned the truck to the spot he recommended my move went very well truck was super clean runs very smoothly. Thank you U-Haul and thanks to Phil

tarek H. 
Rating:
1.0

The treatment was very bad and their voices were loud on the customer and my soul is very tired After being attacked by three people and a girl and Stealing money from the account $282.14 They threatened to call the police and I wouldn't do anything to them.

Mohammed A. 
Rating:
5.0

The guy Dennis help me out. Five star for him

ABHISEK T. 
Rating:
5.0

Dennis was awesome! He made everything so easy!

Lisa C. 
Rating:
5.0

Phil was great. Great customer service.

Merrelli M. 
Rating:
5.0

Phil and Dennis are very friendly and helpful. Great overall experience.

Allan N. 
Rating:
5.0

Phil and Dave were great! Had an easy time getting set up and smooth return.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

Deniese R. 
Rating:
5.0

Thanks for the excellent service and great customer care! We felt very well taken care of and it was a quick and easy experience. Will be back next move!

Emma S. 
Rating:
5.0

Phil was great to rent from. A food experience.

JOHN F. 
Rating:
5.0

Dennis was very helpful and friendly He reparked the vehicle upon return since the spot was small and I found it difficult!

Bridget L. 
Rating:
5.0

Dennis was an amazing representative! 10 out of 10 would recommend! Give this guy a raise!

Evelyn P. 
Rating:
5.0

Denise and Phil were exceptional good at providing service. The entire process was quick and effortless.

Amanuel F. 
Rating:
5.0

Phil was very prompt and courteous. He made a follow up call in regard to pick up and was just really pleasant and polite. It's difficult these days to find excellent customer service, but you definitely have that there at West Coast with Phil!

MICHELE G. 
No reviews have been submitted for this location.

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