Smart pick-upIan C.
Customer Reviews for West Coast Self Storage West Seattle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a 10ft on purpose because I knew anything bigger wouldn't fit where I needed to go. The 10ft trailer wasn't available because the gas was on empty. I was forced to take a 15ft trailer which made moving significantly more difficult. Also the passenger side mirror was broken so at certain times I couldn't use it to merge into other lanes. When I brought this all up after dropping off the uhaul early because it wasn't going to work for my needs I was given little to no discount or recourse to recoup losses. Not a great experience overall.conner K.
Christine and Crystal made the moving easy for us. It was the staff at the West Coast Storage on Harbor Avenue, West Seattle that made the Uhaul experience excellent. The online and central staff were difficult to deal with and we almost went with another company. Had it not been for Christine and Crystal, we would have cancelled our reservation and gone someplace else.Ingrid E.
The young woman who helped us out was wonderful. She was calm, patient and took the time to answer all our questions even though the location was very busy. We were grateful to have been helped by such a kind person!Charles T.
I was given inaccurate information by a uhaul representative that this facility offers 24/7 pickup. It doesn't. It made picking up our truck super confusing and stressfulRaymond S.
Customer did not leave a comment.Logan N.
Your computer apps do not work...we had all kinds of issues. Fix your apps.Tara V.
Customer did not leave a comment.Melodee M.
The staff was knowledgeable, professional, and friendly. I will use this location again.Stephen Mikael F.
Customer did not leave a comment.ALISHA F.
Customer did not leave a comment.DREW G.
The manager was a fucking asshole. Ron is a unprofessional bitchTIRHAS G.
Customer did not leave a comment.Daniel G.
It was really easy to get in and pick up the truck. The apps made it an easy process. The people behind the desk were helpful and made it easy rent. I do not agree with the 1/4 tank rule. It seem like every time I get a U-Haul, the first thing I need to do is find a gas station. I always get the warning, if you do not return with the same amount of gas it will be $$$. Why not provide a full tank and charge when someone returns at a quarter. I was at another U-Haul facility earlier in the day and heard the attend tell the customer the vehicle only had 1/4 of tank.ABRAHAM S.
Great service. Easy to do. Thanks!VICTORIA T.
Ron and Drew were both amazing. Especially Ron, he was so helpful and provided excellent customer service.Soo L.
Drew was very professional and thorough, good customer service. Everything was easy.JOHN M.
Customer did not leave a comment.IAN B.
Customer did not leave a comment.EVAN B.
Service is always friendly here! No issues at all with the facility or rental.ALISHA F.
I did all the preliminary work like uploading photos of my drivers license, entering credit card info, etc., so it went very quickly--both pick up and drop off. Worked with two staff members. Both were polite and professional, and totally on their game.Joseph F.
You've charged me for two days. When I rented for one. Then you charged me for double insurance. Double furniture dolly. And no one was there when I returned.JON N.
Customer did not leave a comment.ELENA H.
Customer did not leave a comment.Julian S.
Kelly is incredible. Answered all our panicked moving questions and helped us find the packing supplies we needed for our dishes and fragile items. Helped make our move a little less stressful.TANIA R.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.KAITLYN ELIZABET S.
As always superior customer service thank you!CAROLINE D.
Store manager was very helpful and attentive. Great experience all around!Tyler S.
Customer did not leave a comment.Heather N.
Great service.Dominick W.
Customer did not leave a comment.Drew G.
Customer did not leave a comment.DREW G.
Customer did not leave a comment.THOMAS F.
Great service. Kelly was professional and helpful.James D.
Customer did not leave a comment.SHERMAN L.
Customer did not leave a comment.Shane M.
Customer did not leave a comment.Roger E.
Customer did not leave a comment.floyd K.
Customer did not leave a comment.Linda D.
Super easy to go through app, easy parking, and the individuals who helped me were very nice and kindAubrey M.