We only received 6 furniture pads but we were charged for 12 pads. PLEASE REFUND.
Jessica M.
Customer Reviews for West Coast Self Storage West Seattle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rates per mile were a bit of a sticker shock. I guess that's hidden pretty well in the fine print past the initial rate costs. It would have been better to seen that up front and estimated in the total. Maybe add a little tool on the reservation website where users can put in estimated miles and calculate the overall costs.
Tu D.Trevor provided excellent customer service. Thank you!
L Antrim C.Crystal was very helpful. Internet was down but she managed to get me in the cargo van and on my way with minimal delay.
Wayne W.Amazing experience
Ahmed M.Crystal was awesome!!
Laura S.The agent was excellent, very knowledgeable. I don't think anything he didn't explain. I will return
Jacqueline M.Great location and awesome customer service. After hours check out sent validation code to the wrong phone. But other than that the experience was seamless. Thank you!!
Michael V.Enjoy dealing with staff at this location, as they always have a solution for my projects.
Robert K.Helpful, professional, no-nonsense, and friendly. This was my second rental this summer & both experiences have been great. Thank you.
Robert W.Great customer service. Quick, considerate and professional. Great communication as well. Much appreciated and like this location versus others we've used in the area.
John P.Crystal(sp?) was very friendly and helpful
Tim K.Only improvement: If U-Haul would let the Location post their actual vehicles available! They had a van at this location, which I confirmed when I called and spoke with a person after making a reservation, but the U-Haul Reservation Website listed no van available. Thank you
JONATHAN J A.Trevor was outstanding!
Simon A.Crystal provided great customer service and the car was convenient and perfect!
Blake I.Trevor was kind and ver professional.
Soledad S.Its an excellent service to provide at a Storage Facility.
Nickey H.Crystal was great. Keep her.
Jin L.The gas tank was empty due to someone siphoning gas from the first van. When I tried to fill it up, the car continued to read as empty. I went back and swapped it for another van which also had no gas in it. The employee there was very nice and did everything he possibly could for us, but the experience still sucked and led to me having to fill up gas 3 separate times.
Taylor G.Pretty seamless even if truck reserved had been vandalized.
David S.Truck that I had reserved was not available, so I had to rent a smaller van. Apparently they let someone else extend their rental even though I had reserved it; Customers don't like surprises like this.
DANIEL T.I originally booked a U-Box to be delivered to my house. The Tukwila facility cancelled my box delivery with less than 24 hours notice and arranged this van reservation in West Seattle so I could load on site. It is completely unacceptable for U-Haul to cancel reservations last minute like this. It's particularly egregious because I called to confirm my box reservation the morning before and was told everything was ready to go, only to have that proven false later the same day.
Matthew D.I didn't appreciate being charged for an extra day of rental for the dolly because the four hour wait for maintenance to repair the truck caused me to run past the 6:30 return time.
David M.Trevor was AWESOME! VERY PROFESSIONAL & THOROUGH! I will definitely rent from this location agai n. The box truck I rented is the cleanest & newest one I ever rented & bonus the A/C worked great!!!
milagros C.Employee was very helpful
Matthew C.Smart pick-up
Ian C.I reserved a 10ft on purpose because I knew anything bigger wouldn't fit where I needed to go. The 10ft trailer wasn't available because the gas was on empty. I was forced to take a 15ft trailer which made moving significantly more difficult. Also the passenger side mirror was broken so at certain times I couldn't use it to merge into other lanes. When I brought this all up after dropping off the uhaul early because it wasn't going to work for my needs I was given little to no discount or recourse to recoup losses. Not a great experience overall.
conner K.Christine and Crystal made the moving easy for us. It was the staff at the West Coast Storage on Harbor Avenue, West Seattle that made the Uhaul experience excellent. The online and central staff were difficult to deal with and we almost went with another company. Had it not been for Christine and Crystal, we would have cancelled our reservation and gone someplace else.
Ingrid E.The young woman who helped us out was wonderful. She was calm, patient and took the time to answer all our questions even though the location was very busy. We were grateful to have been helped by such a kind person!
Charles T.I was given inaccurate information by a uhaul representative that this facility offers 24/7 pickup. It doesn't. It made picking up our truck super confusing and stressful
Raymond S.Your computer apps do not work...we had all kinds of issues. Fix your apps.
Tara V.The staff was knowledgeable, professional, and friendly. I will use this location again.
Stephen Mikael F.The manager was a fucking asshole. Ron is a unprofessional bitch
TIRHAS G.It was really easy to get in and pick up the truck. The apps made it an easy process. The people behind the desk were helpful and made it easy rent. I do not agree with the 1/4 tank rule. It seem like every time I get a U-Haul, the first thing I need to do is find a gas station. I always get the warning, if you do not return with the same amount of gas it will be $$$. Why not provide a full tank and charge when someone returns at a quarter. I was at another U-Haul facility earlier in the day and heard the attend tell the customer the vehicle only had 1/4 of tank.
ABRAHAM S.Great service. Easy to do. Thanks!
VICTORIA T.Ron and Drew were both amazing. Especially Ron, he was so helpful and provided excellent customer service.
Soo L.Drew was very professional and thorough, good customer service. Everything was easy.
JOHN M.Service is always friendly here! No issues at all with the facility or rental.
ALISHA F.I did all the preliminary work like uploading photos of my drivers license, entering credit card info, etc., so it went very quickly--both pick up and drop off. Worked with two staff members. Both were polite and professional, and totally on their game.
Joseph F.You've charged me for two days. When I rented for one. Then you charged me for double insurance. Double furniture dolly. And no one was there when I returned.
JON N.Kelly is incredible. Answered all our panicked moving questions and helped us find the packing supplies we needed for our dishes and fragile items. Helped make our move a little less stressful.
TANIA R.As always superior customer service thank you!
CAROLINE D.Store manager was very helpful and attentive. Great experience all around!
Tyler S.Great service.
Dominick W.Great service. Kelly was professional and helpful.
James D.Super easy to go through app, easy parking, and the individuals who helped me were very nice and kind
Aubrey M.