Customer Reviews for West End Cabins & Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West End Cabins & Storage LLC

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Robert A. on

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Customer did not leave a comment.

Kevin G. on

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When you are given an advanced notice, and I am told that the trailer can be picked up at a certain location, it needs to be at that location. No last minute phone calls or last minute changes. Your actions were unprofessional and contributed to a disastrous experience. This is not the U-Haul Corporation that I grew up with and had found memories of.

TRISH N. on

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Deborah C. on

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My equipment was not there. I was very clear that I needed an appliance dolly and it was not there. I had to go out and PURCHASE my own. They gave me a measly $40.00 credit. The dolly cost me twice as much. Not to mention the time it took to pick up the truck took so long. The general manager suggested that I drive something like 40 miles to another location to pick up a dolly at another location. I feel the clerk handling the transaction was rude and even at one point raised her voice to me!

Cheryl M. on

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UHaul does not reserve any truck for you or the location you choose. They have burned me twice now with changing the item I reserved and the location I picked up at. The 2nd time I reserved a 26ft truck and trailer. On the day I was to pick it up, my husband called to make sure out was ready and that is when they told him they only had a 20 ft truck. We were moving to another state and needed this truck. We had to store stuff at friends homes and still have to go back and get it. Save some stress and don't use U Haul.