Thanks much for everything....even Duane helped start the MB one time. Everyone always so friendly and helpful. See you all this winter again.
Gloria K | Overall Experience
Customer Reviews for West Milton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very small, no place to park the yri k and trailer, not open most of the time either
Stacy CI dropped off my one-way trailer after hours.
MARC Bgreat communication and sight securerd
Mike O | Overall ExperienceVery friendly staff
Rosa MWhen I was looking for a storage unit all units were full. The office manager said he would contact me if any came available. As soon as he was told someone was moving out he called me back. I was very appreciative of the follow through. All the other storage facilities I went to just said they were full and left it at that. I felt safe going into the facility alone and that my possessions were safe. Easy to get in and out of even with a full size truck pulling a 16 foot trailer. Highly recommend!
Kristin D | Overall ExperiencePut a tongue jack on the trailer. Could not drop trailer off without help
Dennis WThe storage did leak water on my couch and after it being in storage for a almost 2 years my couch had mold all down the side. Also my coffee table was ruined from mold from the leak. There was also mold on my mattress from the leak
Natasha G | Overall ExperiencePolite staff and good equipment
Timothy LThe experience with the West Milton, Ohio U-Haul facility was excellent. I have used their services numerous other times and have been very pleased with their help and expertise!
GARY WNever received a final completed invoice from U-Haul
russell sThanks for having space for my little car again the past winter. All was great. Have a good year. 🙂 GK
Gloria K | Overall ExperienceThe staff was very helpful and friendly.
Stephen S | Overall ExperienceFriendly personnel. Terrific prices how can that be improved upon!!!!!
Nancy HI went to this location in person the night before I needed the truck. I reserved it with my Credit card and she said there was some more stuff that I had to do that she needed a copy of my drivers license and I wanted to do it then but she said that she would be there before 10 AM the next day and we could do it then. My pick up time has been scheduled for 10 AM and she said she had two other trucks going out early so we could just do it then. I showed up five minutes before 10 waited till after 10 she never showed up. I called and left a message on their voicemail that I have been there and I would come back I came back and waited until after 11 and finally gave up and called U-Haul number and had no Signal but they walked me through it it took forever because of not having a signal at this location. Didn’t get the truck until noon and as I was driving off the employee of that location showed up. I had to drive quite a distance and we’re supposed to meet the guy that I was running the truck to buy something from and pick it up at noon it made me over an hour late and the guy that I had to meet was upset. I can’t believe that somebody would be two hours late and caused people problems like this and would like a partial refund because of their unprofessionalism.
Tim AVery pleasant and stress-free experience. Staff super helpful and accommodating. Will be my go to for these types of needs.
Michael BRental pick up site was clean and the team member was very helpful and spent lots of time explaining everything. It had just been dropped off at his location and it had a dirty ash tray and smelled like smoke. Could have used a deep cleaning. Other than that, no complaints. Super convenient and close location!
Sara CThe location was fine; however, for the first time using U-Haul, the reservation was a mess: Wrong truck size, reservation sent me to the wrong pick-up location, and once all of that was complete, not allowed to check in because my license expired 6 weeks ago (in Ohio we have up to 6 months to renew and remain “valid”). Had to wait on hold for 35 minutes for a customer service rep, but once I had her on the phone, she was very helpful. Not a great experience.
JOEL RGreat experience
WEST MNo bad not great. Average
Corey KExcellent service!
Cliff PUhaul could use new vechiles. Maybe something with air ride. After all your moving heavy furniture you need comfort and durability suspension... Rough ride overall.
Danny BOver and above service. The owner arrived early to get me rolling sooner. Can’t thank him enough.
Bruce BBig thanks! Always feel comfortable having used your self storage for about 5 years. Appreciate kindness from everyone. GK.
Gloria K | Overall ExperienceGreat service!
Mike O | Overall Experienceeasy access, nice and clean and the people were always friendly,,
TOM S | Overall ExperienceAlthough the location was open when I went to pick up my rental. Bob come through like a champ. I will say Bob said I was supposed to get my rental at a different location but I was not informed by Uhaul of this.
Gale HVery helpful. Got me hooked up with trailer and drove away, no problems.
MICHAEL FThank you for everything you have done for us
REBECCA H | Overall ExperienceThe touch screen credit card machine wasn’t working. If that was replaced, you would have a higher score.
KEVIN BI do not appreciate learning about the insurance cost at the last moment of completing the agreement. With no mention in any cost estimate and no time to confirm my insurance or credit card coverage (both covered some, if not all I would have needed), I was strong armed into paying the extra $40 to be sure. This cost should have been indicated in the initial estimate!
Ronald GThere was an unmarked dent on the truck that I had to take time to document and I wasn't exactly sure what "clean" meant so I took time to document the tire spray/road dirt.
Bridget MConvenient and friendly
Chris M | Overall ExperienceThanks. Everyone is so friendly and helpful. Will see you this winter again. Take care.
Gloria K | Overall ExperienceExcellent service in West Milton!
BETTE SI have rented 4-5 trucks from uhaul in the past....as well as other equipment found it to be convenient and quick.....without any issues whatsoever.....now for no reason at all uhaul suddenly has a problem with my card??? It's the same card I've had all along.......so I will just go buy a dolly the next time I have to move something.....and uhaul can just pound sand
Scott DNo issues whatsoever. I did use Damp Rid on the recommendation of the staff and I did have to change the tubs to make sure there were no issues with dampness and mold.
Angi E | Overall ExperienceBOB WAS GREAT! REALLY EVERYONE I DEALT WITH WAS. NEEDED A UNIT FOR A COUPLE OF MONTHS AND THEY TOOK CARE OF EVERYTHING! EASY ACCESS TO UNIT WHICH WAS GREAT! PROVIDED ME WITH A LOCK EVEN. IF UNIT NEED A UNIT FOR A FEW MONTHS OR EVEN A FEW YEARS I WOULD RECOMMEND.
John K | Overall ExperienceThe place was great. Great staff as well. Thank you
Tom C | Overall ExperienceNothing that I can think of at this time!
Darlene JVery helpful.
John CHours of service suck and the parking is extremely limited. Hard to back out onto a public road because you can’t see due to the limited space
Brian LEverything went well, great customer service. This location worked out well for me and I would recommend it to anybody.
KIRK SThe truck was a little rough to drive. I had my doubts several times as to whether it was going to make it for the 24 hours that I needed it. But, it did make it and we accomplished what we intended.
SUSAN BVery convenient location and very friendly/
BARRY CPerfect regular U-Haul personnel. Very helpful very friendly and nothing like my pick up location. Quite happy with this drop off location and lady who helped me a lot. Thank you.
Eugenia BI love going to this Uhaul location. Great customer service. Willing to work with you. Always ready to answer any question. Thank you, you make is to move.
Theressa SThe windows were dirty and we had to wait for them to sweep the back of the truck out and hook up the car dolly. And even though I done express check in before I arrived it still took 10 mins for paperwork
Robin BI have no recommendations to improve. I do want to say that the lady who works there was incredibly sweet. Just incredibly nice. Thank you!
mark cThe lady was very professional and informative and even contacted regional manager to try and get me the best deal. Reply was fast and accurate.
Raymond WPleasant people everything went well
JOHN RI have used this site before very nice and service people. Will use again.
THERESSA SMake sure a vehicle is available at the location where the reservation was made! I had to drive to another location to pick up the truck which was inconvenient.
PEGGY CExcellent service! Highly recommend!
Lori MI found your website confusing, but Betty stepped up to help me. She was the best!
Vernon SI went to pick up from my reservation at 9, they didn’t open til 11am in turn I had to pay 2 guys for 2 extra hours.
Nicholas BGreat job, Thanks. Alan
Alan FNo improvement needed !! The lady there was very friendly and went out of her way to help me out .
Mary MThe service was fantastic, the young lady working the office was willing to stay after hours on a Friday to wait on me to pick up my rental. Fortunately I was able to get there before they closed. Her willingness to accommodate my work schedule was greatly appreciated. I will use this location for my next rental
don hEverything was handled very satisfactory. Betty is a great agent.
David SNot having a jack on the tongue was a bit of a detriment when we had to unhook for truck repairs Unrelated to the trailer rental itself, completing the Express check-in information was a little clunky. It took several times to complete, then the location wasn't able to find the images directly. The link they sent me didn't work as expected (expired before I could get to it). It all worked out.
Stan DThanks
REX C | Overall Experience