Customer Reviews for West Orange Self Storage
(U-Haul Neighborhood Dealer)

302 reviews

19 Central Ave   West Orange, NJ 07052

(973) 323-2165

Location Hours

  • Mon-Wed: 8:30 am - 5 pm
  • Thur: 9 am - 6 pm
  • Fri: 8:30 am - 5 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(973) 323-2165

19 Central Ave
West Orange, NJ 07052

Services at this Location:

Location Hours

  • Mon-Wed: 8:30 am - 5 pm
  • Thur: 9 am - 6 pm
  • Fri: 8:30 am - 5 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

EXCELLENT customer service and extremely friendly!!: just moved to the area and will be happy to use this location again should I need anything more!!

JEREMYW D. 
Rating:
1.0

That place is very homophobic and unprofessional. Never again.

ALANA P. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL B. 
Rating:
1.0

First of, the shocks in the vehicle were no good, resulting in some of my stuff breaking. Secondly, my return time was 7:30 ,we got there and the location was closed. After spending about 50mins on hold for rep, I was told to download an app to return the vehicle. Why wasn't this information given when the reservation was made or even when the truck was picked up? I will NEVER use this service ever. I've used it in the past, but this time I'm done.

LLOYD H. 
Rating:
2.0

Your pickup experience on mobile is very antiquated and unpredictable. Calling my contacts while I'm waiting in the rain for my vehicle, and then denying me access? You should be more clear before people arrive that your electronic checkout requires tedious steps.

NICHOLASG P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
3.0

Customer did not leave a comment.

Jordany A. 
Rating:
4.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Get your computer system together. I was there for over an hour despite having made an online reservation and coming in day before to ensure all was copacetic.

FELICIA G. 
Rating:
3.0

The pricing is misleading. The $19.95/day and $1.09 /mile seemed fair until I was surprised by the additional gas charge. I will diffidently seek out other places to rent trucks from in the future. Make sure that you clearly post on your web site the gas charge and I think you find people will seek competitive alternatives to U-Haul.

Patrick F. 
Rating:
5.0

Service and quality of the equipment were excellent. Value was excellent also!

Marie D. 
Rating:
3.0

Hire more employees for this location.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

EMANE L. 
Rating:
1.0

I made a reservation and nothing was reserved. Never using Uhaul again.

ASHLEY G. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Went perfect. Stacy was great

Robert C. 
Rating:
4.0

The Self check in and out seemed a bit tedious. Kept on losing the network.

Blair T. 
Rating:
1.0

The price per miles should be communicated at the time of rental not when you're returning. We were told through 1800 Uhaul that the first 30 miles were free but at time of return was told it was $1.99/mile. When asked why the gentleman referred us to 800 Uhaul for an explanation. The gentleman at this location was rude and hung the phone up in my face twice. He was unprofessional, dishonest and appeared as if he didn't know common rental information although he confirmed having working there for over a year. I will never rent from this location or recommend anyone to rent from here because of the way they treat there customers.

KENYA S. 
Rating:
5.0

Nothing. Just wanted to say 👍🏾👍🏾👍🏾To .. I think her name is Stacey. She was sooooo helpful. Keep up the great work.

Assane D. 
Rating:
5.0

Fantastic service with a smile (behind a mask :).Clean and safe experience--parking in front--I would drive a few extra miles just to use them again !

Julie B. 
Rating:
3.0

Customer did not leave a comment.

Rachel L. 
Rating:
2.0

My reservation was made online wherein I declined collision damage only to find out that I am being charged for collision coverage since the type of vehicle I rented must have this coverage. This information was never explained to me at the counter when I picked up the vehicle. If I knew that it was mandatory then why was given the option online when I made the reservation. This is a deceptive practice and is clearly a way to increase the cost of the rental. This will be my last time renting a U-Haul vehicle.

Carlton D. 
Rating:
3.0

the gentleman who checked my fiance and i out when we went and actually picked up the truck did not seem to care much at all which is okay because its just a simple truck rental. however, when i asked him direct questions he acted like i didn't say a word to him and completely ignored me which was bad because i had just had a massive issue with the uhaul around the corner in orange NJ. definitely get more professional reps to work the counter.

Brittany Y. 
Rating:
3.0

There is a UHaul location a couple of blocks away that is much nicer and the people more helpful. On check-in, the person reluctantly checked in me. On return, there was no one around so had to do the self-check-in. It was fine although up most of the effort on the customer.

David R. 
Rating:
4.0

Customer did not leave a comment.

Jonathan F. 
Rating:
4.0

This place is very convenient. They have a storage facility here. Perfect for unloading the U-Haul vehicle

William F. 
Rating:
2.0

Customer did not leave a comment.

Pierre D. 
Rating:
5.0

Especially, your associate, Stacey, working at your West Orange U-Haul facility was extremely professional, knowledgeable and courteous. Stacey helped me throughout the process and was also there during the day if I had any questions. Overall, an excellent experience and I recommend this U-Haul facility highly.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

TANYA V. 
Rating:
4.0

the price i was quoted wasn't honored wo tvuse ihail again

Geniece G. 
Rating:
5.0

Stacey and Nigel were extraordinarily polite? Knowledgeable and courteous. I recommend them to anyone using this location. I look forward to reserving at this location for future rentals Thank you Stacey and Nigel. ??

Celeste M. 
Rating:
3.0

Need better customer service person that work there on Saturday poor customer service

Marlon W. 
Rating:
4.0

Customer did not leave a comment.

Martha D. 
Rating:
4.0

Good experience

julio O. 
Rating:
4.0

Don't charge if someone goes over be a half hour because you don't know what happened during the move process.

Lorraine H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Lotfi B. 
Rating:
5.0

Everything was great, Stacey who handled the transaction was very friendly and knowledgeable. Very easy transaction.

Stacey F. 
Rating:
5.0

Stacy was a pleasure to work with - accommodating and made sure to explain everything about my rental to me.

Austin G. 
Rating:
5.0

Cargo van was like new. The 800 number service reps were most helpful especially when we needed to extend the contract. The only suggestion for improvement is to train the on-site U-haul agent to be more patient when a customer is trying to check-in on their phone & asks for help. No need to make the customer fee dumb because they are doing something for the first time and are having some difficulty. Not all are tech savvy!

john B. 
Rating:
3.0

Approval process is way too long! Location is not cleaning the trucks properly.

Janine E. 
Rating:
5.0

Customer did not leave a comment.

Braeden P. 
Rating:
5.0

really nice van, easy pick up and drop off

LOUIS F. 
Rating:
1.0

The associate was unprofessional. Informed me the price would be 20.00 + 1.00 per mile and when the bill cost more then the mileage used he told me there was nothing he could do. He also stated I didn't book a van even though I had a confermation number. When he found my order he canceled it. Supposedly the system wasn't working properly. Then he never provided me with the boxes I ordered and paid for through U-Haul. 2 small boxes snd 2 medium boxes. The whole process was terrible. I will never refer a friend nor will I go to that specific location ever again.

Christine C. 
Rating:
4.0

Rental associate was unable to explain all the fees associated with the rental and was unaware of the options for rental ( flat daily rate, etc.). The van rented was reality new however it was not cleaned out prior to my rental.

Andrew W. 
Rating:
1.0

Fix the onsite rental registration process and train staff to perform their task.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

Adriana R. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
4.0

Upon returning vehicle with office closed could not get app to “find” location vehicle returned to. Need to improve functionality of that app

Douglas C. 
Rating:
2.0

Customer did not leave a comment.

April M. 
Rating:
5.0

while this location has a limited number of vehicles, the van was available as scheduled, the van was in excellent shape, clean and the customer service was excellent. They allowed me to return the vehicle at 10 PM (which was after closing hours) Invoicing was as agreed to, with no issues

IRVING S. 
Rating:
5.0

Get more trucks for that location

Kingsley A. 
Rating:
5.0

Stacy checked us on and was very nice and polite was a joy to work with

Merrill W. 
Rating:
5.0

It was a very good experience overall. Thank you.

Gail P. 
Rating:
5.0

Customer did not leave a comment.

Russ T. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Betty S. 
Rating:
5.0

I was charged $18 for gas and I travelled 16 miles

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Catherine B. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
1.0

Overall my experience renting this van was very disappointing and difficult. First when I checked the vechicle out the cashier was watching sports on his phone during the entire transaction. Second when presented the contact it had additional items I did not ask for and did not have the insurance I did ask for. I then asked to have those removed before agreeing and signing. This took about 45 minutes. This was an overall bad experience, I was disappointed with the service and the confusion. If you would like additional information please reach out to me, but it would be a hard sell for me to return to u haul again or recommend them to friends and coworkers. I figured some type of compensation or discount would have been applied after being there way longer than we should have which cut into my move time. Thank you for reaching out and again I offer this advice in a constructive manner.

GREGORY B. 
Rating:
3.0

The service rep at the location was great. very helpful and friendly

matthew C. 
Rating:
3.0

The receptionist had problems pulling up my information even though I did it on the computer prior to pick up. She said the website changed on her side which delayed us a bit. However she apologized and was very nice. The vehicle had a few items in it when it was picked up.

Yovanna S. 
Rating:
5.0

Customer did not leave a comment.

Warren B. 
Rating:
5.0

Customer did not leave a comment.

Alan Z. 
Rating:
5.0

Customer did not leave a comment.

Marvin S. 
Rating:
5.0

Great Service with a friendly smile!!!

Brian B. 
Rating:
1.0

The guy was very rude and lazy that was working that day very poor customer service skills not social at all I asked him to come inspect the vehicle he never came outside was on telephone. The dolly wasn't in the vehicle I called to let him know he said that's not his problem that's my problem he pointed to me and told me go get it myself I was no where near satisfied never again!

Christina L. 
Rating:
1.0

There were significant problems in trying to pick up the van..I had to contact uhaul directly twice while I was there and had them speak directly to the uhaul person to solve the problem.. The person overcharged me and the uhaul person tried to solve the problem.

George B. 
Rating:
3.0

On our return of the vehicle, the female rep we accustomed meeting there was not there, she is very nice. However, a gentleman was there and he proceeded to check us out, while doing so he was playing a video on his phone laced with profanities. My wife and I looked at each other in total shock as we had our 8 year old son there. We waited to see if he would pause the video or turn it off and he continued playing the profanity laced video. We simply took our receipt and left the office. The idea that this guy did not think to stop playing his video with customers in the office is a poor representative of Uhaul, I know he probably has downtime, but he should be trained and know better. Collin Abraham President Pollen Nation Events www.pollennation.net

Collin A. 
Rating:
5.0

Customer did not leave a comment.

Emilie G. 
Rating:
3.0

Representative was just ok. Not friendly and barely smiled. She wasn't rude or anything just there to do a job nothing more nothing less.

Rakia W. 
Rating:
5.0

Fast checkin and check out.

Mano G. 
Rating:
1.0

Customer did not leave a comment.

Diane T. 
Rating:
4.0

Customer did not leave a comment.

Brian A. 
Rating:
2.0

The manager was totally unprofesssional, downright rude. We were overcharged, and they refused to explain the charges.

Francieli S. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

I can't, tell because Stacy delivered an excellent costumer service thanks for everything! Please don't put my name!

marie B. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

I am extrememly satisfied from the amount time it took to check in, to the vehicle they gave me, to the procedure to return the van!

Jonathan W. 
Rating:
1.0

I was little disappointed for full charge of it and couldn't use it because of the size of mini van and I bring van back right away and I was charged full price Home Depot they give you 75 min for 19.95 your company was recommended thru my neighbor I wasn't happy thru way and top of that soon she saw me because I came back fast she said did you fill up the gas that was very poor in this big company

Kemajl A. 
Rating:
2.0

Terrible service.

Karissa A. 
Rating:
5.0

The truck was in good condition and it ran really well

Lourdina N. 
Rating:
1.0

Customer did not leave a comment.

KAMELIA A. 
Rating:
3.0

I used a van for 3hours and my final balance was 120$ ,which I thought was to expensive

francisco G. 
Rating:
5.0

This is not the first time we have used this location. Everyone is totally professional and all equipment well maintained. They took care of my emergency situation flawlessly. Highly recommend them.

Jeffrey K. 
Rating:
5.0

The service is excellent. And the manager very helpful

Eliebert D. 
Rating:
4.0

Customer did not leave a comment.

allan G. 
Rating:
3.0

Customer did not leave a comment.

Shari S. 
Rating:
3.0

It was an alright experience until we returned the uhaul at 5:00pm and no one was at the store. I understand store hours only went until 5:00pm, but they could have stayed a couple mins later.

steve L. 
Rating:
5.0

Customer did not leave a comment.

Samantha K. 
Rating:
4.0

Great Service

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Anton P. 
Rating:
5.0

Customer did not leave a comment.

Caleb D. 
Rating:
5.0

All went well. Thank you.

Arthur E. 
Rating:
4.0

Check out person was great

Stephen M. 
Rating:
3.0

I paid for a roll of duct tape at pickup but the manager forgot to give it to me and I didn't notice until later. I left a note with the keys at dropoff asking for a refund for the tape but the receipt shows no refund.

Susan B. 
No reviews have been submitted for this location.

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