Customer Reviews for West Richland Rentals
(U-Haul Neighborhood Dealer)

664 reviews

4810 W Van Giesen St   West Richland, WA 99353
(Across from post office)

(509) 967-0105

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 967-0105

4810 W Van Giesen St
West Richland, WA 99353
(Across from post office)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The call center did their best to answer questions but reaching the actual location was very challenging. I called 6 times and was not able to reach the actual center. The employees were easy to work with once there but getting them on the phone just did not happen.

Alin L. 
Rating:
2.0

Trailer was not ready for my schedule pick up time.

Michael D. 
Rating:
5.0

Great service. Everything worked out very well.

scott D. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
3.0

Customer did not leave a comment.

Deborah A. 
Rating:
3.0

Guy was in a hurry to hook up the trailer didn't take the time to do the chains correctly Tire near bald should have been replaced prior to renting to us

Debra B. 
Rating:
5.0

Both pick-up and drop-off was quick and friendly.

EARL P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Nothing. The staff was friendly, professional, and helpful. They had the requested equipment on hand, in good shape, and got me hooked up quickly. They hurried out to meet me and get me on my way safely. Returning the equipment was the same. Great staff on hand. :-)

Andy K. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Great place, sales person more than helpful!! Will come back!!

Lewis H. 
Rating:
5.0

Scott and Travis were very professional and knowledgeable.

Michael F. 
Rating:
5.0

Excellent customer service Very helpful in explaining the hitch .

richard M. 
Rating:
5.0

Dude there was super helpful and friendly.

Elijah B. 
Rating:
5.0

They exceed our expectations!

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Excellent customer service! Friendly, organized and professional from my phone call in the early morning to confirm my reservation to the location for pick up! Highly recommend!

Thomas R. 
Rating:
5.0

Always friendly!

John B. 
Rating:
5.0

Great service, location, easy to make reservations online!

Alma J. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

Scott and his crew did a great job Lynn

LYN P. 
Rating:
5.0

The customer service at this location is 5 star. Always a smile amd ready to help me.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Very helpful even when it took until after closing time.

DAVID JOHN A. 
Rating:
2.0

Customer did not leave a comment.

Diane D. 
Rating:
5.0

Easy pick up

Robert W. 
Rating:
5.0

Open on a holiday, and flexible enough that when I needed another day, they were okay with it!

john J. 
Rating:
5.0

Customer did not leave a comment.

Brett J. 
Rating:
5.0

the equipment was in good shape and the people working there are the best. all went well and will return there when renting again.

Ralph B. 
Rating:
5.0

I had top notch amazing service from the uhal rep that was working.

jason B. 
Rating:
5.0

Customer did not leave a comment.

DARYL B. 
Rating:
5.0

Customer did not leave a comment.

Paolo R. 
Rating:
5.0

Customer did not leave a comment.

DALE B. 
Rating:
5.0

Excellent Service

RICHARD R. 
Rating:
4.0

Very helpful staff

JACOB N. 
Rating:
5.0

Customer did not leave a comment.

evelyn G. 
Rating:
5.0

Customer did not leave a comment.

PHILIP N. 
Rating:
5.0

great service, friendly people

Ronald F. 
Rating:
5.0

Great service, not open till 8, but they came out at 10 till and got me out of there at 8:01 am. :)

Clifford S. 
Rating:
5.0

Customer did not leave a comment.

Lei L. 
Rating:
5.0

Amazing customer service, very friendly and welcoming.

MARK K. 
Rating:
5.0

Offer hamburgers and fries

nick W. 
Rating:
5.0

Customer did not leave a comment.

Stacey B. 
Rating:
5.0

Great people

Chester C. 
Rating:
5.0

Customer did not leave a comment.

Corey K. 
Rating:
5.0

Always helpful and professional at this location

John T. 
Rating:
5.0

Great experience!

Amy G. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Terrific service. Excellent UHaul Neighborhood outlet.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Christina F. 
Rating:
5.0

Excellent service!!

Richard R. 
Rating:
3.0

The reservation system needs work. There should be a big reservation fee to discourage the cancellations that make reserving a truck impossible. We reserved a UHaul at a certain location for a reason and even prepaid the full amount. We expected to have that truck, but sadly had to drive much further to get a truck.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

octavio P. 
Rating:
5.0

Staff is always friendly and helpful.

John T. 
Rating:
5.0

Very friendly and helpful. Went over and beyond to assist in getting me set up.

Carmen T. 
Rating:
4.0

Very nice guys. Quick service and friendly

Colby C. 
Rating:
4.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

jonathan W. 
Rating:
5.0

These guy's always make renting a trouble free experience.

david W. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Nina E. 
Rating:
5.0

Nothing that I can think of. The staff at West Richland rentals were very helpful and hooking up the trailer when I arrived and D coupling it when I left.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

allan H. 
Rating:
5.0

The agent was very polite and helpful.

Dirk H. 
Rating:
5.0

Off hours rental return was easy.

Panshak D. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Service was excellent. I had problems with remote check-in. It checked me in but I couldn't access key code.

Noman S. 
Rating:
5.0

I've always had negative experiences with u haul. This is the first location where the experience was good from start to finish. Staff was awesome, vehicle was in the condition stated, and the reservation was honored. I will recommend this location to friends and family. I still think u haul sucks but this place has it down.

jacob P. 
Rating:
3.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Truck wiring for trailer was bad.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Joel T. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

My rental was quick and easy. The staff was friendly and helpful.

Robert G. 
Rating:
1.0

told me I was required to fill the gas tank. recieved my my truck with a tank below 3/4 then I had to top it off at 60 dallars to me. Not good.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

April M. 
Rating:
5.0

Nothing. The service was exceptional.

jennifer H. 
Rating:
5.0

Everything great!

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

roberto F. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

It was a very busy Morning and the Guy's had it under control. Great place to rent from.

david W. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

It was a good rental price and costumer service was great.

Zandra M. 
Rating:
5.0

Customer did not leave a comment.

kevin F. 
Rating:
5.0

Good People

LUIS O. 
Rating:
5.0

Customer did not leave a comment.

robert A. 
Rating:
4.0

Customer did not leave a comment.

Tomas P. 
Rating:
5.0

Nothing to improve. The manager "Scott" was amazing, very helpful and professional. I wish all could be more like him.

David C. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Excellent Service, above all expectations.

Richard R. 
Rating:
5.0

You guys did great we where able to pick up on time thus making our appt to pick up barrels !! We will see u next week for sure !!!! On Thursday and if theirs keeps going like this we will be weekly customers !!

Kurt S. 
Rating:
5.0

Went the extra mile and brought missing moving blankets to my home. .

Bob E. 
Rating:
5.0

Customer did not leave a comment.

Anthony O. 
No reviews have been submitted for this location.

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