Customer Reviews for Westchester Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Westchester Self Storage

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Larry G. on

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Giovanni C. on

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THE CREW IS AMAZING!! Thank you for all your help!

Brenda U. on

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the people are very nice~

meridith J. on

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I needed a truck with a ramp. I thought all trucks typically come with ramps. I got to my pick up location, to pick up an 8foot pool table and it was them that I found there was no ramp. Otherwise, equipment and staff were very good and courteous.

Matthew L. on

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cynthia c. on

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Marwan C. on

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DEMYRA C. on

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john p. on

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joel m. on

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GLORIA O. on

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edward s. on

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This location was not my choice. Selected a location closer to home, and then was called by a Uhaul employee saying that location was closed. Employee was kind of rude, informing me that I was mistaken, that I had never selected a location. Also, dimensions of the van were different from those online as it was a different model (GMC vs Ford) . I will look for other alternatives before I use uhaul again

victor p. on

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steve b. on

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Megan T. on

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Friendly, fast, convenient - really great. I had trouble finding the location using UHaul with my Google search engine though. That would help in finding you!

Eric F. on

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NIKOLAY P. on

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Great service and people!

Juanita R. on

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Check uhaul site, i used gps and ended up in los angels where there is no 940 w florence. Make sure site indicates inglewood and perhaps a cross street. (West of la cienega maybe).

Edward I. on

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Miguel was very courteous and got me on my way very quickly without a fuss.

Alex B. on

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I was particularly grateful to get parking for my car while I was using the van I rented. The staff was very friendly.

angela k. on

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The vehicle was very dirty outside when we picked up. The ignition was a little difficult to use because it was worn out and getting stuck. But the pick up and drop off was very easy and straight forward.

Eric F. on

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Daryl C. on

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Great service, easy and fast!

Michael Woo Youn L. on

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Haley D. on

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Hattan A. on

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I am being honest here as i have never wrote a poor review about anyone but unfortunately, The employee in this location was really bad, rude and did not help at all. When i returned the truck, she was supposed to finish my return and done with it 1st and then she is supposed to help the next customer. But instead she kept me waiting for like 15 minutes and told me that i will finish the next customer return at once and kept me waiting until the customer picked up all her stuff and then she told me to go and meet her at the office another 5 minutes. Even my dad told me how come she is serving the other customer. She was supposed to give you your recipt first and then we hit the road. My father waited for 20 minutes in his car. I believe the location is fine but not visible and really confusing in regards to parking and returning the trucks. Thank you. Please i dont want any trouble for the employee. Just wanted to let u know so you wont lose any customers because the service is always great at u-haul and i always recommend u to friend and family. I am still and always will be a loyal customer to uhaul.

TOM R. on

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tamiko l. on

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ANTHONY W. on

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Most pleasant experience, very thorough and nice.

Katie K. on

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So I moved Sunday, October 1st and I had two WILDLY different experiences with uHaul in the same day. I had made a reservation for a 10' truck to be picked up at 10:15am at the Hollywood Way location. When I arrived, I was told the truck, which was supposed to rent was supposed to be returned at 9am and still wasn't there. No one called me to let me know it hadn't arrived, so I drove all the way out there just to have to turn around. I moved as much of my stuff as I could, but ultimatley needed something more heavy-duty than my Prius to haul my bed frame and mattress. So I once again put my faith in uHaul, this time the Inglewood location, and they totally came through for me. The rental process was easy and affordable, the gentleman I spoke to checked that they had a van for me ON-SITE before I booked, and everything was total smooth sailing.

ROBERT P. on

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Dale, fantastic!

Stephen M. on

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Brad S. on

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The app you have built sucks! It wouldn't load my verification code so I requested another and that didn't work. I repeated this process serval times with no luck. Then I decided to call in, that was a mistake bucause no one could help me, I was transferred to four different people and when I final got to some one who could help they couldn't look my account but do to a system error? All in all I wait around for and hour and a half trying to get this stupid app to work and it just sucked. Wasted a lot of my time and set me back on my moving day. Poor, poor, poor customer service.

STEPHEN P. on

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Bonnie P. on

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Guys working the deal were friendly and knowledgeable! Great experience!

Neal M. on

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Truck was not supplied with the dollies and blankets like we ordered. Did an after hours pick up and it was a little difficult.

maya t. on

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The van I rented had a horrible smell and the black mat in the back was sticky and dirty horrible customer service I told the person at the front desk the car was dirty and he said it smelled clean to him unacceptable!

Sydney T. on

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Wendell H. on

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Edward D. on

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The Self Service option was difficult, confusing signup info. I was provided great service from the woman who was working on Sunday, 9/10, so was ok not able to use Self Service.

FADY A. on

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Masoud Z. on

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Rita A. on

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GLEN K. on

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Katheryn H. on

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Eric O. on

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I was told I could "have" the truck until Tuesday 9/5 (Monday was Labor Day). I was NOT told that the drop off site was NOT open on Monday and that it did NOT have a key drop box. After going round and round with the people on the phone, i was forced to store the truck overnight and drop it off the next day. Horrible experience on a hot and humid and tiring day.

Timothy R. on

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Truck was a little dirty and inside smelled like an ashtray. But otherwise all was great.

jerry w. on

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Arnetta R. on

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Julia A. on

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Everything was very easy with this process! Nice people. Follow the rules & you'll be happy.

Laura P. on

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Notall employees are professional at this location. If it is a customer's fault for extending the truck rental at the last minute and causing the truck to be overbooked by other customers than they should just explain things professionally. Having a bad attitude and blaming first customer just makes two unhappy customers instead the one that got overbooked. Even if I have to pay a fine for returning the truck late the receipt should say that and not cleaning fee. It should say late fee. This is a questionable business practice.

CINDY C. on

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Wonderful customer service. I've used them before and happy they are still as good as remembered.

thomas d. on

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I dealt with Jackie....she was great! Very helpful...answered all my questions...got me in and out quickly. The interior of the truck was clean and the truck itself ran well. I wish the exterior of the truck was clean though. The place seemed to be run down, but I was not renting a storage unit, so it didn't effect me personally. Overall experience...very good!

Randolph C. on

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Nice, professional people, close by, I use them frequently!

Geoff F. on

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The equipment looked as though it was 10 years overdue for retirement. There were more than 80 x marks covering a small 4x8 trailer. I was concerned that there were going to be previous damages that I didn't see that I was going to be made responsible for.

Arnetta R. on

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Bernatrice P. on

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Danielle L. on

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Great customer service

Shelly H. on

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Outstanding customer service! Knowledgeable, friendly, and very helpful!

Jeffery L. on

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Again very good customer service.

ROBIN D. on

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Stephen M. on

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David T. on

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kurt p. on

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Stay the same. Best U-Haul location arounf the area.

stephen m. on

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David T. on

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Veronica O. on

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Nothing major to improve. It would have been nice if the windshield was clean but other than that my experience was great! Making online reservations for truck rental was simple, easy, quick and staff was thorough which I appreciate. Have rented from this location in years past and I find it less congested than other Uhaul places. They were very friendly yet professional.

Jeanette R. on

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Let the customers know about the issues with the truck. The truck today would not turn over because of the key and was not told about the gas fuel level being off. Tried to fill the gas before I turned it in and had the gas overflow despite not being "full".

ANNMARIE B. on

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I have been routed to this particular UHAULlocation on a few occasions & have always had a good experience. Jackie is great & very helpful!

Karen J. on

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The woman who helped me was a bit rude and dismissive of some of my concerns and questions. When I told her I couldn't turn the key in the ignition, she said "oh well that's because you have to do it properly." I then had to ask her, "can you show me how to do it properly?" Another gentleman helped me - the ignition was still very tough - but it really bothered me that she responded to me in this way without offering to help.

Denise M. on

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Daniel G. on

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We were very upset that having rented this trailer a month earlier at a nearby location, then having them call us 2 days before to change the location of pickup. We were going on vacation on Saturday, we had a wedding Friday night, the same night as we were to pick up the trailer. We asked for them to have the Westchester location take it to Santa Monica. Where normally it isn't too far, on a Friday night at rish hour was so inconvenient. We were late to the wedding and Uhaul didn't even try to accomadate us.

Kyna L. on

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Julia J. on

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I cannot think of any improvements needed. This was my first truck renting, and it was so easy, the staff member who helped me was super friendly and kind. I forgot to bring a lock because I was going a long way and had to overnight along the way and he had one in his drawer and gave it to me. Also the truck was very clean and ran great. Thank you!

Joseph B. on

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Ken S. on

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Stephen M. on

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Great employees

David T. on

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Great service, clean truck with great ac! I will rent from them again!

tamiko l. on

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Jacqueline was very helpful. Thanks

shana a. on

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My only problem was the return. The after hours return was terrible. The web address seemed to have issues. It caused me to have to drive back home and come back which cost me about 15-20 more miles

susan f. on

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Kate P. on

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John B. on

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Only one person on duty working. I had to wait approx 15 min just to drop off the key after my rental.

MEHMET B. on

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Although, we had very good experience with the location and service, the unit we rented had some kind of oil or transmission fluid leak i believe that started smell as the vehicle engine got warmer. At the end of the rental i reported to the office. Overall very good service and almost no wait time. Thanks. Thank you Dale.

Elie N. on

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Friendly staff and quick service

Anthony R. on

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The lady in the front office was very polite and informative. She made the moving day process that much easier. Will rent from this location again if I have to move again.

Luis B. on

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The staff was polite and prompt. I picked up the uhual truck in less than ten minutes.

ELIE N. on

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scott f. on

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Check out was very easy. Westchester a great location to do business with. Staff was great.

titan g. on

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Chester W. on

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Cynthia C. on

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Perfect experience from beginning to end!

Ryan L. on

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isabel d. on

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Miguel and his team were fantastic! I would definitely rent again! thank you so much!

Darlene G. on

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Fantastic customer service.... Everyone is friendly and accommodating

Julie D. on

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Yvonne Y. on

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Daniel G. on

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The staff was very friendly. There is a significant amount of wear and tear on the 10-foot trucks, although this is probably due to heavy use and not neglect.

Sharon M. on

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I ordered a cargo van 2 days in advance and when I went to use it they had none. I took a truck instead and it turned out not to be as good room wise.

Linda L. on

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