Customer Reviews for Westchester Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Westchester Self Storage

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Duarte-Nuno D.
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Customer did not leave a comment.

ALI E.
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Ashley M.
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Love this location! Miguel is great - will definitely use when needed in the future. Thanks!

Sheiba R.
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Customer did not leave a comment.

Paige A.
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Awesome, friendly and helpful service employees. Great experience! Thank you!

Candice H.
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When customers call with questions the customer service representative should provide a clear answer to their question.

Jose H.
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Customer did not leave a comment.

Brian S.
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Paul L.
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Shona M.
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Easy access for pick up and convient drop off .

Erwin K.
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artis C.
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David B.
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Eric L.
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Albert L.
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Great service

Madelaine C.
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Jacqueline was helpful, friendly & accommodating. Ms Cobb

Ani O.
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All good!

Joram U.
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Customer did not leave a comment.

Raven P.
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They were very helpful, informative & courteous. Would highly recommend this location!

juan D.
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Miklos P.
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Dominique T.
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N/A

Felix S.
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Not have giant arrows pointing to go left to the office when a left is actually illegal sign says no left no u turn

Sarah B.
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Customer did not leave a comment.

Don Z.
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maria V.
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Ralph R.
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My contract directed me to drop off the equipment at 920 W. Manchester Bl, Inglewood, CA. I called this location to confirm their closing time (5pm). I arrived prior to closing only to find the business CLOSED. After considerable on line search, I located a NEW drop off location. This location greeted me even as they were closing their doors. I was thoroughly pleased with their service.

Donald N.
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Definitely make reservations!! The team in front of me did not, and had to walk away empty handed. The team working the counters were nice and very efficient. This was one of the best u-haul experiences ever! Thanks!

Nicholas O.
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Great service, thx.

Mitchel D.
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The young lady who checked the truck out to me was very good at her job. I appreciate her efficiency. Rainy day, drivers side windshield wiper FELL OFF while I was driving on the highway. Poorly maintained vehicle. Bad experience.

Lisa H.
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Mark M.
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anthony C.
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Dale and Miguel were very easy to work with and quick to turnaround my immediate need for a rental. Rental was clean and in good order. Returning was also quick and easy.

Joseph P.
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Good service and spoke English.

Peng X.
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Subei K.
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Nechele H.
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Mariely R.
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Very attentive and efficient staff

matthew M.
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Jacqueline A.
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Great service, new trunk.

Michael G.
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Great customer service at this location A+

Jonathan N.
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Lisa H.
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Lalonnie P.
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M D S.
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GOOD CUSTOMER SERVICE, ON TIME, POLITE, AND COMPETENT

Carlose O.
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Pierre R.
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Was charged for gaz and a cleaning fee however no idea why!

Denise J.
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joshua K.
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No problems with returning.

Nicholas K.
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The renters at the location were spectacular. Well organized, very friendly, and clear with their instructions. Super easy and simple experience.

Caroline C.
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Unclear drop-off location, but there was easy street parking. Friendly service.

Barry T.
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While the staff here are great, friendly and knowledgeable, I found the overall location a bit on the poor side. It is in need of some TLC!

Estella R.
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Customer did not leave a comment.

Kathryn M.
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Staff are great! Trucks around back is annoying.

Eric F.
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Mari D.
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Eric F.
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William P.
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The service representative is always a gentleman and extremely helpful. Please give a raise.

JOSEPH S.
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Wash the truck

Anthony B.
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I did not use air conditioning and gas mileage was poor. 60 dollars for gas driving 143 miles. 11 gallons.

Justin J.
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Customer did not leave a comment.

Antoinette B.
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Antoinette B.
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Mobile pickup/drop off is so helpful! But also in particular I really like Miguel, he helped give me good advice and what I might need for the project I had. Him plus the ease of renting is why I keep coming back :)

Tanoi S.
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Customer did not leave a comment.

Deidre J.
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The mobile pick up experience could be improved. I felt I could have checked out quicker in person. Having to take photos of my ID and add an additional number once I got there did not save time.

Azealia V.
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Customer did not leave a comment.

Kelly Saturno K.
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Check engine light went on pretty quickly after we left and remained on. The ride was very bumpy and loud, shocks were shot. This truck needs maintenance. Personnel were very helpful.

Francis W.
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Does the location have to be open to get the keys when using my phone for the rental? Using my phone was very convenient and easy

Taja P.
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Everyone was polite, knowledgeable, helpful and professional.

Stephanie E.
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They made it quick and easy to pick up and drop off the vehicle and were very kind and helpful!

Robert H.
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Customer service was excellent and employees very friendly

Kamille P.
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I resereved a van for a one way trip days in advance only to get there and have the receptionist say they neither have vans nor do they do one way trips. Ridiculous. The receptionist (Jacqueline) claimed the office left a message detailing the incompetance, however there was no message left on the contact number we gave. I tried showing her my two (2) confirmation emails saying I was supposed to get a van; she wasn't having any of it and seemed entirely unempathetic that we had alter our plans AND pay more for a larger vehicle. What is the point of reserving a vehicle if it won't be there when we go to pick it up? What is the point of giving us a quote if you're going to force us to pay a different (higher) price? To put it politely: I would never recommend that particular U-Haul office to anyone, and I wouldn't recommend ordering online since the the system appearantly lies to you.

Carly R.
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Customer did not leave a comment.

Edward A.
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MICHELL J.
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Customer service was nice, helpful and professional. I would recommend as well as rent from there in the future.

Alannah I.
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Great customer service. Very friendly and helpful

Brenda H.
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Customer did not leave a comment.

Mark F.
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Andrew S.
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Great customer service. Attendant was extremely helpful. This was convenient for us and perfect for our move. Thank you!

William H.
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No problems at the 940 Florence location. However, the same cannot be said for the 964 S LaBrea where I was originally scheduled to pick up the truck. My first question when I called to rent the truck was "do you rent to 18 year olds?" I was assured you did. So imagine my surprise when, after walking 1.5 miles to 964 La Brea, I was told they did not rent to anyone under 21. They also cited a temporary restriction on my license which expired last year. And with that they cancelled my order, preventing me from submitting a review about them directly. Conversations with several members of your customer service team proved fruitless because they were unable to reach the La Brea Ave location by phone. A second order was placed for me, this time at the Manchester Blvd location which was changed to the 940 Florence location, again a 1.5 mile walk. Apparently the La Brea Ave shop is independently owned and operated and has the choice of renting or not. It would have saved me a lot of time and walking if Corporate, which takes and assigns the orders, had known that.

Stuart M.
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When i returned the truck the person working there refused to take the truck telling me there were to many vehicles there and there was no room. She told me to take it somewhere else. The lady working there was very angry and yelling at me the entire time. Unreal!

Fernando T.
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Nothing great service

Alexa M.
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Everything was good here. Easy to get to and efficient.

Latisha R.
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Customer did not leave a comment.

william J.
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Great as is thanks to you and your workers

marlene D.
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Customer did not leave a comment.

Elizabeth M.
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Love this place! They make everything easy and do it with a smile. I'm a repeat customer and will continue to use this location EVERY TIME I need a UHaul!!!

Bankole O.
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Customer did not leave a comment.

Christopher M.
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Georges L.
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Clean a little better the floor of the truck

Walter B.
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Everything was great however I fell asleep inside the back of the truck and upon waking up 14 small birds where on my shoulder. At first I was astonished however these birds were very kind and they helped me move my products from the truck into my storage unit. One of them passed gas on my father which gave me a good laugh. I locked them in my storage unit with plenty of bird seed. I hope every U-Haul truck comes with a gassy bird flock!

LEE C.
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The new “phone “ system is a pain, you can’t get a good look at the pictures of the truck when you’re inspecting at check out, and what if I don’t have a phone with me??

Sally R.
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People who provided check in were excellent. Liked the software.

Desiree A.
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The young woman had her hands full. It seemed like everyone came at the same time and the phone was ringing. She handled it all very professionally. This was my second time there because they gave great service the first time.

charlie C.
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Excellent service great guys

Larry G.
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Always a pleasant experience from this location.

Evan B.
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This place is a class act. Great employees!

Justin C.
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The customer Service specialist onsite was excellent very helpful and sweet. However the facility itself was nasty. No waiting area. The truck was filthy had bugs stuck all to the front of the vehicle. The inside of the vehicle smelled like wet dog. The customer service rep onsite said they have no access to water to clean the vehicles. She asked me to return it to a separate location.......

JOSELITO D.
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Great Service

mike N.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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