Customer Reviews for Westchester Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Westchester Self Storage

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Donovan M. on

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great guy Miguel. Very nice. Just a poor location.

Morgan P. on

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Uhaul messed up my reservation, I was supposed to pick up in Culver City but there was no truck there when I arrived. Inglewood was in the opposite direction I needed to be going. The customer service at that location was the only saving grace about the entire experience. The first location was rude and not helpful. The first woman I spoke with at Uhaul was equally rude and told me someone would be calling from Uhaul about my complaint and extra money I had to pay, including being late to meet movers due to the inconvenience. The second woman I spoke with later that afternoon, ALSO RUDE, and told me it would be several days until someone contacted me from Uhaul. Westchester Self Storage was exceptional. But I doubt I'll be using Uhaul again because of the horrendous customer service on their end.

Georgina C. on

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Great customer service when checking in.

anadelle j. on

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Rented van for only 5 hrs, all went well do no complaints thanks

Beverly R. on

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Robert M. on

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Location was far from me besides that it was fine.

Michael C. on

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Lavern R. on

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LUIS R. on

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Drop-off attendant was extremely helpful.

Paul B. on

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Leon M. on

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Staff there were super friendly, and although busy, they hustled and took care of customers.

Sam B. on

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Lonna S. on

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Charles B. on

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Great experience and very professional!!

Chris R. on

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The location was great. Your phone operators protocol is not good. Customers beware! Even though you are entitled to a full 24 hour period, the phone operator will try to trick you into accepting a shorter period! Also ...if you come later than your pick up time (I came one hour later) they will rent it out from under you! I realize the operators work from a script. UHaul should be more open and honest about their policies.

hattie h. on

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great customer service!

John S. on

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The recommended gallons to get back to half a tank were quite inaccurate, but it wasn't that big a deal.

Richard S. on

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Silvia C. on

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The gentleman at the office processing the transaction was very helpful, clear and courteous. Thank you.

Denny S. on

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Great experience; much better than I anticipated. The gentleman at the desk was fantastic and the manager himself helped me with my van. I'm very impressed. Thank you.

jennifer r. on

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Thank you so much! Awesome service from Miguel - very helpful and great attitude! Truck was great, lots of helpful signage (I even found moving help bc of an ad we saw in the truck). Easy to read the gauge to fill back up the gas. Loved this experience!!

Stephen M. on

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Harvey H. on

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melissa r. on

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The female working this morning was pleasant and did a great job:)

MARK G. on

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Very friendly staff

patricia b. on

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Your employees are both professional and friendly. Thank you.

Steven S. on

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I dropped after hours and really can't say much about the location, as I had no interaction.

torran n. on

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MELANIE A. on

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DONOVAN E. on

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The customer service was fine, but had to wait 20 minutes in a line because she was on her own, even though I had already pre-registered online. The truck they wanted me to sign off for was riddled with scratches and other body damage, and it was not well marked off. I refused to take it and insisted on swapping for the newer truck that did not create so much liability for me should they claim I caused some of those unmarked scratches. I was also unhappy that my location was switched from the one I registered for online--a storage unit where I was planning to begin and end-- and forcing me to pay for extra mileage to drive over to the storage facility where i was actually planning to store my items.

Don K. on

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need to have backup alarms on equipment

Megan H. on

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Nancy t. on

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Maureen B. on

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Hernan C. on

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Was hoping to be in and out faster, but overall good service provided. Vehicle very clean and ran very well during trip.

Aaron Alfonso R. on

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Keep doing a great job. Thanks.

timothy d. on

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dale t. on

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Lisa R. on

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The staff was wonderful!

Marcus M. on

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Peggy T. on

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lashala G. on

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MAYRA L. on

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paula l. on

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larger more comprehensive waiting room

Dieuam P. on

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DAN G. on

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Adam D. on

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Garry F. on

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I put the amount of gas back into the vehicle but they charged me for another gallon anyway... Otherwise the experience was good...

debra s. on

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Jacquelyn and Dale @ the Westchester location were so very kind and helpful! Shall recommend and if I need, rent from them again. ????

AMBER A. on

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Dale was great. He spent alot of time with me suggesting alternative trucks for my possible needs. He spoke slowly and made sure I knew what to do for after hours returns. Bill and CC Charge with Receipt came to me promptly and clearly this morning just like he said it would.

JORGE G. on

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Um the truck was fine. The dude behind the counter really helped me out. He was super patient and explained everything in detail. He made me feel comfortable.

Gary D. on

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Sandra S. on

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GARY T. on

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Stop buying underpowered vehicles. These trucks need Diesel engines for hills. You may want to change the oil in the truck I just used considering the amount of time it spent at high RPMs and the gas peddle all the way to the floor.

La Sundra J. on

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most definitely prefer going to the actual u-haul company itself rather than this "off-site" location. people were not very personable there.

Jason L. on

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RENEE T. on

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Rodney D. on

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This is the only spot I use! The team is great... ??

Adam B. on

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You staff was very helpful on short notice and made our day much easier! Thanks!

Lane P. on

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tony o. on

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I had a great experience with Miguel, who was very helpful and went above and beyond with his customer service!!! Thank you Miguel, and thank you UHaul. I will definitely be coming back!

Arnetta R. on

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KURT K. on

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J Douglas B. on

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DANETTE W. on

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Brandon S. on

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Victor C. on

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I was waiting to get help for about 10 min and there was no customer in the office, for me to wait so long

Philip A. on

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Nothing. Best U-haul rental experience I've had.

Jon K. on

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Taitani H. on

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Jennifer N. on

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Joshua S. on

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Miguel was awesome, super friendly and helpful, easy location to park and pick up

Blair D. on

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great people in this office

Jozefa M. on

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Gebran C. on

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Kurt P. on

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Best customer service from a u-haul location ever!!!

LEE C. on

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TAMYKO L. on

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Dale is the best!

FERNANDO C. on

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Marcus S. on

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CHRISTINE G. on

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NICHOLAS F. on

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Cameron B. on

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COLM O. on

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Jasmine H. on

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erica h. on

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Make sure Miguel A. stays around. He has top notch customer service hands down. I remember him from 3 yrs ago. This is what made me try his location for my services..... Keep up the excellent work Miguel, we love you!! E. Hare and family!??

Craig P. on

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The young lady was fast, friendly and detailed.

patricia b. on

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Everything went very well as usual. Thank you very much.

GLORIA W. on

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The personnel were very friendly and helpful and we had a very good experience with them. The site, however, is relatively small, with little room to maneuver the equipment. The entrance was not clearly marked as to where to return the equipment.

michael w. on

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Cory D. on

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Speedy and friendly. Couldn't ask for more than that.

Gail B. on

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Stephen K. on

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While I indicated the truck was clean and well maintained, it was pretty dinged up around the body. That said, it ran well and I had no mechanical issues. I would like to provide a positive feedback on the rental agent, clearly a pleasure to work with... thanks.

deetra c. on

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Scott N. on

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Christopher K. on

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I was guaranteed a UHaul location at 8126 Lincoln Blvd in LA and within less than 24hrs, had my location changed twice. I was promised a refund of $50 but that was not shown as an adjustment on my final receipt or on my credit card. Going forward, I'll be hesitant to use UHaul especially with the promise of a location for pick up.

jorge b. on

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Tony d. on

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Gabriela R. on

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JAZMIN R. on

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