Customer Reviews for Westchester Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Westchester Self Storage

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Arnetta R. on

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KURT K. on

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J Douglas B. on

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DANETTE W. on

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Brandon S. on

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Victor C. on

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I was waiting to get help for about 10 min and there was no customer in the office, for me to wait so long

Philip A. on

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Nothing. Best U-haul rental experience I've had.

Jon K. on

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Taitani H. on

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Jennifer N. on

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Joshua S. on

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Miguel was awesome, super friendly and helpful, easy location to park and pick up

Blair D. on

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great people in this office

Jozefa M. on

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Gebran C. on

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Kurt P. on

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Best customer service from a u-haul location ever!!!

LEE C. on

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TAMYKO L. on

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Dale is the best!

FERNANDO C. on

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Marcus S. on

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CHRISTINE G. on

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NICHOLAS F. on

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Cameron B. on

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COLM O. on

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Jasmine H. on

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erica h. on

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Make sure Miguel A. stays around. He has top notch customer service hands down. I remember him from 3 yrs ago. This is what made me try his location for my services..... Keep up the excellent work Miguel, we love you!! E. Hare and family!??

Craig P. on

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The young lady was fast, friendly and detailed.

patricia b. on

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Everything went very well as usual. Thank you very much.

GLORIA W. on

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The personnel were very friendly and helpful and we had a very good experience with them. The site, however, is relatively small, with little room to maneuver the equipment. The entrance was not clearly marked as to where to return the equipment.

michael w. on

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Cory D. on

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Speedy and friendly. Couldn't ask for more than that.

Gail B. on

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Stephen K. on

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While I indicated the truck was clean and well maintained, it was pretty dinged up around the body. That said, it ran well and I had no mechanical issues. I would like to provide a positive feedback on the rental agent, clearly a pleasure to work with... thanks.

deetra c. on

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Scott N. on

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Christopher K. on

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I was guaranteed a UHaul location at 8126 Lincoln Blvd in LA and within less than 24hrs, had my location changed twice. I was promised a refund of $50 but that was not shown as an adjustment on my final receipt or on my credit card. Going forward, I'll be hesitant to use UHaul especially with the promise of a location for pick up.

jorge b. on

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Tony d. on

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Gabriela R. on

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JAZMIN R. on

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Michelle S. on

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Very small place, not very clean in the office, however the person working was very helpful.

Lonna M. on

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Jeff J. on

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Brooke N. on

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The guy processing my uhual rental was fantastic and very informative. The Van I rented had a HUGE dead roach in the passenger side door, besides that major issue it was well cleaned.

JOSEPH G. on

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charles L. on

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MICHAEL T. on

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Very smooth rental -

NEIRA S. on

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Miguel was amazing!!!

Mary M. on

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Olga F. on

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The service here is great! Miguel answered all my questions and even gave me tips for moving sofa. He was knowledgeable and his expertise made it easier for me move safely. I reserved a van online and it was perfect for my needs. I would definitely choose this location again.

TREVOR R. on

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A larger facility.

Lea S. on

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We had to maneuver the truck and trailer for the Uhaul worker. She wasn't very friendly or helpful at all.

Joshua R. on

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Myriam D. on

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Friendly and had my equipment ready when I got there

MARSHA J. on

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When I called in to make my reservation, I requested Westchester Self Storage. I just found out that my location was changed to further north than where I wanted to pick up from. Now we have to turn around and drive to Gardena to our storage THEN turn around and go to San Bernardino! That's 10 extra miles that I have to pay for!

NICHELLE b. on

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Miguel was awesome

JUAN M. on

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I used the truck no more than 40 miles. 18 miles each way and got charged for 66 miles. Don't know if the meter is fix but knowing the distance in advance let me know about what happened. It is a shame so no, i would not recommend this. People at location were nice and polite and equipment was clean and functional.

Marcelo S. on

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paco m. on

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Alona D. on

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Paul H. on

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Alfred J. on

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Everyone was extremely helpful and courteous. A credit to the company!

RICHARD O. on

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J. Marvin C. on

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Greats folks! Always a pleasure to rent here!

Karla W. on

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Very good customer service, they were very flexible about changing pickup time.

James N. on

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The staff was great! Helpful for pickup and return. Will recommend this location for sure.

Geoffrey M. on

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The young lady handling my order was wonderful. She was polite, very efficient and multi tasked well.

xavier r. on

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SIMON T. on

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Duncan B. on

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Cab of truck upon entry had a very strong smell of cigarette smoke. Truck interior cab (dash, seats) should have been cleaned prior to rental. Truck was very bouncy on relatively flat surfaces even under load, making me wonder if tires were possibly over-inflated?

Michaell P. on

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Debra H. on

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Frank N. on

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yes, very convenient. Will use again.

Eric A. on

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David Z. on

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Great experience. The customer service was excellent, I was in and out quickly. I was able to reserve a truck online on my phone within 10 minutes and the truck was exactly what I needed. I do think that pricing could be adjusted though. i needed the truck for less than an hour, just to pick up furniture that was too big for my SUV from a store less than 5 miles away. I felt that almost $30 (in total) for less than an hour, and only 6 miles total distance was a bit much. But, it's the convenience that makes it worth it. I recommend this location and will most likely be back next time.

ancel t. on

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Marlis H. on

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Wash the vehicle.

Glenn W. on

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Dale was awesome. Quick, friendly service. Exactly what I needed and very convenient.

marcus r. on

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Alan P. on

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Maria M. on

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Has Miguel handle all the transactions extremely kind efficient and fast. Unusually knowledgeable , answered all my questions , and at drop-off it took no more than 5 minutes which help me.

Allison M. on

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Andy N. on

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DEVONTE M. on

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Good job!

james f. on

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Clean the trucks.

robert m. on

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It is a very old location with little parking and a bad entrance. the parking lot is approx. 500 feet from the office. Around the corner. I know that you have heard the same comments about the location. The office that customers must stand in is about 4x8'. The air conditioner is pointed into the office that the workers are in and the heat of the A/C is directly pointed into the customer area. Plus, all the doors and windows were open and the A/C was useless. during this time of rental and the past week, So. Cal. has had a late summer heat spell. 100plus in Los Angeles, If U-Haul would like to make this satellite office acceptable, money needs to be thrown at it. Also my van drove well, it was fairly new with 8k on the odometer, but the windows and body were so dirty that I needed to clean it off before I could drive it safely. The light bezel on the left rear was broken. Does this knock U-Haul for future use? No, not really, but I will drive further for a better office.

lee c. on

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The pick up truck was dirty and dusty inside the cab

GEARY W. on

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shelley f. on

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the man who rented us the truck was informative and I would rent at this location again because of him

holly a. on

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easy kind and patient

Matthew Y. on

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Customer service was stellar and quick check in and check out

steven r. on

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Nothing.

William G. on

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Nice guy, and local.

MATTHEW M. on

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ROXANNE V. on

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I asked for p/u truck & was quickly told NONE were available, had I not ASKED for a van as an alternative, I would have hung up and called another location. (Van WAS available!) Offer an alternative to keep the customer! Also, I suggest a flat rate for short-term rentals (2 hours). My quoted price doubled because the destination was 10 miles away instead of 6 miles away. That may keep me from renting u-haul again. Thanks!

Riley B. on

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David Z. on

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Henry C. on

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ANTHONY L. on

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SUKNAI t. on

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Very pleased with customer service. And somehow rate was lower than another identical trip I had a few weeks ago.

Robert T. on

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This wasnt the location I was supposed to return it too. I was supposed to return it to 920 W Manchester Blvd, Inglewood, CA 90301 But when I went there the fence was closed and no one was there even tho it was during normal hours when they were supposed to be open. I had to find another u haul location that would take my truck. Luckily, the one on Florence did even tho they were full. Im giving the location a good review because they helped me out beyond what they were reserved for. But I would not recommend the location at 920 W Manchester Blvd, Inglewood, CA 90301