Customer did not leave a comment.HOPE B.
Customer Reviews for Westchester Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.ROSALINDA LOUISE G.
Customer did not leave a comment.MARLEAN F.
Staff is cordial, professional and accommodatingMARIA F.
Person I dealt with during the return process was very friendly and professional!Fernando D.
Customer did not leave a comment.ROSALINDA LOUISE G.
always very helpful Easy pick up and drop offGary C.
I love the crew that works there--like family!TONY R.
The agent sent me to the back of the location to fetch the truck. I got into the wrong truck first. He did not show me how to use truck where the lights were etc. I was. I thought the light were automatic but had to pull over to find the lights after people were honking at me. He did not lock down the v hand truck dolly or show me how to secure the dolly when I returned the dolly after hours. He did not explain the internet portion of dropoff after closing. I forgot my phone at home charging and could not finish the online after hours drop off after I saw it in an email after returning home. I also saw that I would get charge d an additional $20 of I didn't complete the online drop off. Overall not a good experience. The agent was not weeknight at all.ERLYNDA M.
Thanks to Uhaul , very professional, easy to work with , love their clean trucksJOHNSON O.
Customer did not leave a comment.Aleksei S.
Dirty truckIda A.
It was overall a nice experienceARTI P.
Customer did not leave a comment.HAMID A.
Really nice people and were willing to help us outMark D.
Customer did not leave a comment.Aimee C.
Customer did not leave a comment.ALEXANDRA B.
Customer did not leave a comment.IDRIS C.
Dale and Miguel were first class.KEOKI H.
Staff was friendly and helpful.MARCOS R.
It is perfect the way it is now if it isn't broken don't fix itJOHN M.
Customer did not leave a comment.Shan-Wei S.
Very goodFernando D.
I was satisfied with both locations,,,but extrememly dissatisfied with corporate. I was on the phone over 30min., and then arrived at my drop off location, and still on hold. Don't tell me it's Covid, when these calls can be forwarded to home locations, like other business. You guys are just too cheap to get enough people to answer the phones. 30 plus minutes is NOT acceptable for a large company like Uhaul.WERNER S.
Customer did not leave a comment.Nevin H.
Customer did not leave a comment.william F.
The customer service was awesome!Kenya P.
Customer did not leave a comment.Mark M.
Your return vehicle app is a horrible experience. Not expecting such annoyance and assuming it much like returning a rental car I locked the vehicle up and deposited the key before realizing I'd have to jump through such hoops to return the vehicle. You should adopt an after hours return model in keeping with traditional rental car agencies.SEAN R.
Miguel Aldana provided exceptional customer service. Promote now!Dennis P.
Customer did not leave a comment.william B.
Convenient and friendly service.Derek W.
Great service during drop off. The attendant was very helpful and supportive. Excellent service.BRIAN T.
My experience at this Uhaul was amazing! Will definitely come back!RASHAD R.
Customer did not leave a comment.marcia L.
Its just old and rundown.. easy and seamless experience thoughDaniel L.
Customer did not leave a comment.Mirna R.
Customer did not leave a comment.John G.
great experience in a brand new vanJarrett J.
Customer did not leave a comment.Antonio J.
First of all your on line pre-registration did not work. I tried, but your form asked me to review the manual for the truck and then did not allow me to return to complete the fucking form. I did management to get a receipt for my credir card after fishing through your system. When I arrived the next morning the woman at the office could not find any information and then started me through the whole process again. The receipt popped up and she decided that I had indeed paid. That evening I get a asshole call on the telephone telling me where my drop off location was to be - he wanted me to take down the information by hand. I told him to fuck off! After I cooled down I called back and talked to someone who did provide me with a text message with the drop off location, but the email I had asked for as well did not come through with and workable link to the drop off location. And then the next day I get a complaint letter from you providing me with the same bad link.Dan M.
The best truck rental place that I had ever been! Professional and very helpful staff! Perfect!Marco Z.
A small shop but the folks in office are amazing. I have never had a bad experience and have been going here for well over 10 years!!!! Not a single word of negative will come from me as they have supported me and my company by being available with the correct trucks each and every time. 10 starsMichael M.
Customer did not leave a comment.FORMERIO R.
Very professional staff delivering a high level of customer service.Timothy B.
I rented a vehicles per two days and I left my car in the parking lot of the Storage. When I finished my contract and I try to Started my vehicle make a loud and I saw that was stolen al the catalytic and the exhaust. I know they have a camera there and I spoke with Miguel several time but he toll me, he does not time to check the camera.so I paid $1,100 to fix my car and the U-Haul agent do not nothing.HORACIO C.
Great customer service and got me in and out real quick.COREY H.
Customer did not leave a comment.KEVIN P.
Customer did not leave a comment.Theresa A.
Customer did not leave a comment.Jeannie S.
Customer did not leave a comment.MATTHEW L.
Customer did not leave a comment.Prateek J.
Customer did not leave a comment.Kelly T.
Make my next rental free... just kidding...keep up the good work! ThanksJanyce J.
Customer did not leave a comment.Denys T.
Customer did not leave a comment.Lionell G.
Miguel at Westchester Storage was extremely helpful and friendly, we really enjoyed chatting with him and meeting his dog, Sal. The process was easy, efficient and followed all COVID safety precautions.Jack E.
Customer did not leave a comment.Jonathan N.
Customer did not leave a comment.brian T.
The receptionist was knowledgeable and polite and took time to go over the contractjudy R.
Customer did not leave a comment.KELLY O.
Miguel was great! Very helpful and accommodating! Thank you!Daniel S.
Customer did not leave a comment.ALLEN H.
The young man that help me was it very very nice!!! I would definitely recommend this U-Haul to my family and friends! Excellent serviceThank you againCARNELLA M.
Very convenient pick up/drop off locations. Easy to walk through the online instructions since I picked the truck up before the location opened. Truck was absolutely spotless, inside the cargo area as well as the cab. Fuel economy was shockingly good. I filled it up before my move and used maybe an either of a tank.Alex M.
WOW. Highly recommended. Given the problems of Covid-19 and reduced staffing, this center came through like champs. The equipment was there early, was in perfect condition, and they stayed open until the official closing time (6 pm), giving me the time to return the vehicle.Robert K.
Excellent staff, excellent quality work done on cleaning the vehicles. I'll be back!Stephanie G.
Th Staff was very helpful and courteous to me.Mary R.
Customer did not leave a comment.YOLANDA J.
Stay as progressive and great as you are. And keep the great staff.John M.
Open 24 hrsJOSEPH W.
Truck was very clean.Bret R.
Miguel we awesome as usualAlphonso D.
Customer did not leave a comment.Aileen S.
Customer did not leave a comment.Connie S.
Customer did not leave a comment.Gary M.
Customer did not leave a comment.SaraJane K.
Everything was excellent and the customer service was even better! Thanks again for being so nice to me with everything I had going on! I will be back soon!!Jessica E.
The truck has a bad maintenanceHORACIO C.
Rental agent was very helpful. He made the whole thing very easyGary C.
Uhaul sucks!! I made a reservation and they did not have my truck, I had planed the trip back with merchandise and I had hired 2 people to help out and my plans almost got canceled until they found my another truck 10 miles away and 1 hour later....I'M SO GLAD I CAM ACROSS WITH THIS GENTLEMAN AT INGLEWOOD IT MADE MY DAY BUT I'M NEVER RENTING A TRUCK FROM UHUAL AGAIN I RATHER LEASE ONE. why take a reservation if you don't have a truck, why, why, why....Enrique A.
The gentleman at the counter was extremely helpful when i was having trouble with the app. He helped me get through the process and got me on my way. A super guy!timothy O.
The man running this location was super friendly. He made my day when I was able to leave some cardboard at the facility as I had left some cargo in the truck on accident. Was super quick, and helped me get on my way without any issues. Highly recommend.Matthew W.
Customer did not leave a comment.Eren R.
He didnt have time to clean the truck because it was barely returned.DEVINA W.
The guy at Westchester self storage was extremely nice and helpful. Would definitely recommend to friend or use them again myself.Yasmeen G.
Like the combination of online expedience with the personal instruction and information from the guy behind the desk. He kept things moving, was down to business but appropriately courteous (and didn't over do it either, which was noted) thanksMegan R.
The guy that helped us was greatJennifer W.
great service , very impressed!irene M.
Customer did not leave a comment.John A.
Customer did not leave a comment.Cammia P.
The store didn't honor my reservations and the local dispatch manager refused to take my call. If you have to use Uhaul check and double check the the equipment you reserved is available, and then expect them to mess it up anyway.Keisha J.
Site closed. App buggy and did not have the location. Impossible to self check-in and self check-out. Wasted a lot of time and miles. Worst experience ever.Nicolas M.
My experience was bad from start to finish (especially since the "finish" extended to 5 days!). I have yet to get in contact with the location (the answer machine says they are "closed"), yet they were able to charge me for 5 days, even though the rental was for 1 day. Besides the fact that they didn't have the right truck # , when I finally got a hold of somebody, it took 45 minutes to get the truck they did have, they charged me for 5 days, when the rental was a one day rental, my experience was peachy.Alon A.
Miguel came in on a day when he wasn't scheduled to work specifically to take care of us. We can't thank him enough for going above and beyond to make our lives easier.John C.
Ahhhhh the safari browser does not work to verify location!! Please correct this issue.LEONA M.
Covid 19 doesn't make it easy but customer service was great ???? thank you very helpful and walked me through processSantiago V.
Extremely rude customer service rep Marquita. She hung up on the call. Difficult instructions. Reserved dolly but unable to pick it up.mackeda S.
Really good service from this location - super easy all roundNicholas H.