Customer Reviews for Western Heating
(U-Haul Neighborhood Dealer)

Rating:

4.0

truck was ready for us when we arrived

Rating:

4.0

truck was what we ordered and ready. Did the job for us and a good price .

Rating:

1.0

The lcoation was closed before the official closing time. The lock pass did not work. The car smelled of rotten fish. I ordered a dozen furniture blankets, which the van did not have. Never renting from U-Haul again

Rating:

3.0

How is the fuel surcharge $30 for 14 driven km?? Is there a way in the future to avoid that, figured that would be caked into the per km as these are vehicles with over 100,000 miles on them.

Rating:

3.0

Truck exterior was clean but not the interior. I found a plastic flosser in one of the cup holders and an empty water bottle in the storage bin. Also the floor was dirty and had some garbage and dried twigs on it.

Rating:

2.0

The van I rented smelled like live stock and inside was greasy! Terry was very easy going and supportive but location was not safe.

Rating:

5.0

everything went smoothly and no with isssues

Rating:

5.0

how can you improve on excellent.

Rating:

2.0

Fellow was nice enough. But not vèy forthcoming re the vehicle or it's whereabouts, never checked the vehicle with me and gave me inside instructions the wrong license plate number. When I went back to check with him he was gone door was locked. I received an email with correct license plate number. The inside office was messy. His phone constantly beeping was instructed about another customer on the phone. I felt rushed an ignored. The was good and return to prince George on Sunday Dec 8 around 12noon, easy location to find not the pickup one we difficult to locate.

Rating:

5.0

Smooth, friendly

Rating:

1.0

Truck was super dirty. They didn’t care when I called and ask to be cleaned. Went home to get mop to clean truck by myself.

Rating:

2.0

Key box is at the front door, but the truck was parked in the back. Upon returning the truck where I found it, the U-Haul app did not believe that I was at the right location so I needed to drive around the building a couple of times for my location to be recognized and complete the return. Cab of the truck did not have garbage, but dirty floors and the cargo compartment was dirty. There was also no broom in the back for us to sweep it out. Also, the horn of the truck did not work.

Rating:

4.0

Please, at least wash the windows and mirrors. When I started driving, I thought it was condensation, but I soon discovered it was a film of dirt.

Rating:

3.0

Drop off was done via app, store was closed. Unsure exactly where it was safe to park - saw U-Hauls in back alley but parked out front of store instead, hopefully in an okay spot.

Rating:

5.0

Painless and efficient service.

Rating:

1.0

Truck was very dirty inside. Location didn't have all equipments I reserved. Pickup location was filthy

Rating:

5.0

Nice guy

Rating:

5.0

Thankyou. Only issue was not having items in the truck because of previous users

Rating:

1.0

I had an appointment for 12:30pm pickup, got there and the owner wasn’t present, told me that he will come around 1pm, I called u-haul and they were confused and kept transferring me to a never ending cycle of frustration, the owner of the property finally came around 1:30 pm and I got to pickup the key of the truck.

Rating:

2.0

There was no dolly in my truck but i was charged for renting one. Thought the truck was clean until i was driving and a half empty water bottle rolled under my driving foot.

Rating:

4.0

Courteous service, truck was ready on time. Only issue previous renter left virtually no petrol in truck.

Rating:

5.0

Very professional, helpful, polite and efficient. Great service.

Rating:

5.0

Gentleman was polite and friendly. Transaction was timely and truck was on site and ready to go. Would recommend this particular pick up site.

Rating:

5.0

Terry was very helpful

Rating:

3.0

Charges for this rental exceeded advertised rate by about $20. Very bad business practice. I would tell my friends that U-haul is not an honest business

Rating:

2.0

The shop is usually closed, very dirty, charged the dolly tools as extra , I did not request the dolly, but it was in Van, never used, but paid for its rent.

Rating:

2.0

Had truck booked for 8am. Store didn't open until 820am. Stores computer did not work. I could not submit photos for damages on the truck before I had to take it. (I took photos for my own record, minor scrapes back up light cover missing) Drop off location was on a semi busy small back street making it a fairly dangerous situation trying to submit drop off photos. Interior of truck was mediocre condition. Dust and food crumbs.. Would like a better pick up situation to ensure the new customers aren't on the hook for previous mess or scrapes.

Rating:

1.0

Where do I start. My first experience with Uhaul. Being that I stopped by 1 day early at this location just to make sure there would be no issues only to find no one there and a frustrated customer trying to get his truck that had requested counter service like I had. I phoned the location to make sure this would not happen to me and he (Terry) stated I should come by in the morning at 9:00 as he is only there in the mornings instead of my scheduled time of 3:00pm. I picked up my truck at 9:00 and the previous user had not cleaned it so it was full of cedar tree material and the floor was muddy. The requested dozen blankets only numbered 7 and were strewn around the inside of the truck and many were wet. Needless to say I had to clean the inside of that truck before using it including mopping the floor, and dry all the blankets. Now to top it all off I got charged an extra day as my scheduled return time which was 3:00pm on the 20th (dropped off at 1:30 in a key drop box) but the invoice stated I dropped it off at 8:00am on the 21st. Called Terry and still no call back or refund.

Rating:

2.0

I received the truck with 1/2 of tank, refueled more than I used and I was still charged 9 liters. This procedure is not very clear, I felt overcharged.

Rating:

2.0

No one there, had to get instructions to open the rear door, find keys myself. I appreciate that he trusted me to go into his business, but I took the truck with no paperwork,no contract. The truck had not been cleaned. Again, end result was satisfying but it seemed like the business was a hobby, not something taken seriously

Rating:

5.0

Terry was very patient with my questions and very respectful..Very good customer service.

Rating:

3.0

I was not told the procedure to bring back the rental. Plus the lock did not close.

Rating:

3.0

Improve the app. I had made all of the arrangements including getting the drivers license of the person picking up the truck on our behalf and it did not go smoothly. You need to add another layer to the On-line Pick-up 24/7 truck share app for those companies and non profits where one person at the company pays for the truck and a different person picks up the truck - the APP was not organized to do that. I even called to confirm the situation the week before to see if there was anything else I had to do to ensure a smooth pick up. We were very lucky we did not miss our ferry - as we had 100 girl guides to pick luggage up for camp. I would not recommend using the 24/7 truck share program for a group booking. Instead i would spend the extra time to rent from an in person U-Haul location.

Rating:

5.0

Terry is a great guy, no problems with sign up and very clean and tidy truck.

Rating:

2.0

Keys in the front and truck is parked around the block in the back which was very inconvenient. I had to call in twice as we couldn't find the truck and then it wasn't "available" to be self checked out when the location was closed. Really terrible experience and it delayed our rental by an hour.

Rating:

2.0

Our truck was leaking fluid and ruined our driveway. We were given a replacement but still had to pay for the truck which is absolutely ridiculous. It delayed our move by 4 hours and there is irreplaceable damage done to my driveway.

Rating:

5.0

I really needed a truck . It’s very convenient . We rented truck to get things done please keep in mind we had no ramp would have helped a great deal but it is what is my suggestion is to let renters know what to exspect when leasing overall Everything else is is great .

Rating:

5.0

The shop wasn’t scheduled to be open, but the owner (?) happened to be in and helped me through the pick up process. His help was very appreciated!

Rating:

5.0

All good everything was great a very good and easy experience overall

Rating:

5.0

Friendly and helpful service.

Rating:

1.0

The front door had no indication this was a uhaul location. Windows completely covered up grimy looking the store was dirty and difficult to tell if we were in the right place. Dark . Male came out of back room carrying a lap top and said couldn’t get access to uhaul site. Didn’t come out to show us where the vehicle was Told us in the store that the fan belt likely needed to be changed. I voiced my concern about it being maintained well enough to drive on the coquillhalla and his response was , it made it from Alberta I’m sure it will be fine. The gas tank was not full. In fact only ¼ tank of gas. Did not inspect vehicle with us. I would have been scared to go in there by myself

Rating:

3.0

The actual off hours receiving the vehicle was a problem. There should be a suggestion to start the process before you get to the vehicle. I booked for very early in the AM and did not realize I needed two forms of additional authentication. I had to have my friend wake up to be my reference. I was not aware I should have my passport or lease agreement available for authentication. This should have been done at the time the rental was booked. The vehicle also had an active engine light warning and tire sensor light. I drove it and nothing happened but it was a concern for the whole trip

Rating:

3.0

Did not include the 2 dollys we ordered, but yet charged us for it. When contacting customer service for a refund...... Never heard back from them.

Rating:

5.0

The website is perfect and the customer service was excellent. Love the location as well. Thank you

Rating:

4.0

The gentleman who processed my rental was on time, quick and very nice to deal with. He warned me that the van I was renting had two dash warning lights, that I could ignore the Check Engine light & TPMS light, and how to "OK" and remove the TPMS warning. But still, it was disconcerting to have them come on whenever the van was started; especially when we had a 150kM round trip ahead of us - will we suffer a breakdown? Fortunately, all went smoothly as promised and ignoring the lights proved to be OK. U-Haul, Please FIX those dash lights-issues. Otherwise, the check-in and check-out went very smoothly. The email Receipts are well documented and the rental proved more economical than expected, a bonus. So, despite what I describe above, I DO recommend this rental location.

Rating:

3.0

The process to get the vehicle is extremely challenging and lengthy. The app does not work well and several calls to customer service were needed. For this reason I would look elsewhere to rent when needed. However customer service, on the most part was exceptional.

Rating:

1.0

I picked up my truck on Thursday. Told the man I wanted to paid debt and not on my credit card. I went Friday to drop off the truck and he wasn’t there. I called him and he said he would be back in the afternoon and he would call me. Closing time approached and no call. I called a few times and there was no answer I called u haul directly and explained that I wanted to pay debit and not my cc. But that the shop was not there working business hours. U haul put my reservation on hold so I could go in next day to pay with my debit card. I called the shop and he was there. But he said the ticket was closed. I called u hail back and explain and inquired about the ticket. They confirmed that it was on hold and for me to call when I got to the shop to talk to him. They chatted and got it sorted. The shop refused debit and said I could only pay via cash or credit card. He said that he didn’t have a debit machine. I also noticed that he has a white debit terminal on his counter. I explained that I didn’t have cash and I had mentioned paying via debit the day I picked it up. If the shop did not have debit. And a customer is saying they wanted that method of payment don’t you think one would mention that it was cash only? Not to mention I had mentioned it more than once and that I did not want my credit card charged!!! Not to mention that the truck is in terrible condition and needs to be seen by a mechanic. If you have shops like this representing you I would have a look at the practice.

Rating:

3.0

The first van that I rented was disgustingly dirty and had to come back and exchange it for a pick up truck and I was charged all over again . I’m not impressed at least the insurance coverage could’ve been transferred to the other vehicle instead of me paying a ridiculous amount of money again.

Rating:

3.0

Lock box was tricky to open. Van was filthy, the cargo area covered in dirt and leaves, old carpet remnant was left behind by former client I suppose, it was just nasty. The tire pressure light and engine light were on the whole time, the agent told us to just disregard them. The front end was smashed up where it had been in an accident.

Rating:

5.0

The owner was clear and precise on directions and vehicles he had in stock.

Rating:

4.0

Your on line checkout is the worst…..never have any success. Just hope that the key drop will be enough. Even renting from a U-Haul company outlet, same …….very stressful 😩😩😩😩

Rating:

3.0

What's with the 20$ "convenience fee" for dropping off the van after hours....looks like a price gouge.

Rating:

1.0

owner of shop delayed me by 45 minutes by not responding to his cellphone and being away from the desk. failed to communicate an upcharge from .,69 cents/km to 1.09/km. utterly ridiculous.

Rating:

2.0

I was charged an unexpected coverage fee of $16. I was not told about the coverage fee that is for insurance. If I was told, I would have waived it since my credit card has insurance. I would have saved $16.00.

Rating:

3.0

Make note that the trucks are stored at the rear and the front (where lock boxes with keys are) are only accessible from eastbound Lougheed Hwy and you cannot access via westbound from 207th

Rating:

3.0

Just reporting what the situation is for today's rent: 1. My reservation with a Van, but only a Pick up there. This made me no choice but just take it as friends there waiting for my moving; 2. No people show up in the "U-Haul shop" till 8:30 am, which is a half-hour delay in my pick-up time; 3. During my reservation process, I have chosen No coverage is needed as I have my ICBC's One Day coverage for this rent already (I have the coverage copy if you need to verify it), but the payment receipt comes with the Collison Coverage charge.

Rating:

5.0

Right signal lights needs to be repaired. Likely from previous accident

Rating:

1.0

No one was there when we came to pickup and we had to figure out doing a virtual pickup. Wish we would have known ahead of time. Truck was scraped and missing decals. Smelled of gasoline inside.

Rating:

5.0

None at this time

Rating:

5.0

Had a bit of trouble with the checking over the truck before leaving.... After 3 tries it finally worked