The rental process was smooth and simple. The vehicle was in excellent condition.Carl B.
Customer Reviews for Western Heating
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very quick and efficient. Thank youPaolo B.
Customer did not leave a comment.GLENN R.
My husband, Kevin, rented a uhaul for the day and was supposed to get a refund of $50, in their own letter and words. they have yet to refund his money. he has phoned them, left emails, left letters even at the location I believe. This place is shady. I would not recommend.KEVIN T.
Truck was not available when we showed up. We were told it would be $20 and I got my bill later that fat saying it was $80 when I drove under 20kms and used the truck for 1hr. The place was closed when I came back. Overall disappointing and will not be using again.NATASHA S.
Customer did not leave a comment.RICKY R.
Customer did not leave a comment.LORINA P.
Customer did not leave a comment.Carol N.
Customer did not leave a comment.Clayton H.
Customer did not leave a comment.TASHA W.
I don't have a cell phone connected with data so it was a bit tricky for me to complete all the activities. Thankfully I had help at the location.JERRY V.
The staff was very friendly. It was easy to return and drop off.KARIN A.
Charged for fuel I didn't use. Brought back with same level as when I rented it. The reading was incorrect on the App.Derek R.
Truck served our needsROBERT P.
On return he wasnt able to find unit i returned in system a few days later uhaul called me to see if i returned truck. It was returned same day i picked it up.Richard U.
Customer did not leave a comment.RICHARD K.
It's was very nice experience. The owner of the shop is very helpful. Thanks to him.ANURAG M.
The location office is open too late at noon, so they can not finish the return processing on time. However, they charging unappropriated extra late return charge to their customer even though I return the rental truck on time. (Drop off the key at the office door which is the best I can do for return processing) I will not recommend this location to my community.Laesung P.
Customer did not leave a comment.PATRICK L.
The gentleman helping was courteous and very helpfulwilliam H.
Customer did not leave a comment.CASSANDRE C.
Good Service. Thank you Jerry SulinaJERRY S.
Customer did not leave a comment.William K.
i was over charged this time when i returned the pickup. very disappointing billing method.Prabhat S.
Instructions for the lockbox was written in horrible English. The keys were stuck in box. The box had sharp edges and cut my hand. The van had burnt out turn signals. Bottles were stuck under the passenger seat. App was annoYing. I showed up at the correct time but process took forever. Why not do the validation at time of booking?Damian W.
Customer did not leave a comment.darren A.
Have better signage outside for customer return outside these stores that help you. I drove by western heating a dozen timesLISA T.
Customer did not leave a comment.Melanie M.
Location was small and looked untidy; I was overcharged on fuel. I was unable to reach the owner to bring the overcharge to his attention on 3 separate attempts. The company, U-Haul, did fully refund my overcharge with an apology. I fully recommend U-Haul but not this location.Walter A.
I had to Waite for 20 minutes for the person to show up . I'm called him multiple times and he pretended like the appointment he received was for a different time. Not happy at all with how I was treated . ThanksHamidreza S.
The Uhaul Rep submitted the bill, without reviewing with me first. As a result I was overcharged & had to follow up with Uhaul via phone to get a credit issued.WAYNE C.
We were told someone would be at the location at 8 am, so made arrangements and appointments accordingly. There was no one there. We could only get one lock box open, which was to the wrong vehicle. We tried to open the second box to no avail. We ended up taking the other vehicle ( that we were able to unlock for the keys) Very unprofessional and unreliable. Never going to that location again.CAMILLO D.
The location was fine. The person helpful but the vehicle was filthy. I only needed it for a short time or I would have gone somewhere else.SUZANNE D.
Customer did not leave a comment.Thomas D.
The whole process was great all the people at this location were very helpful thank youRoland F.