Bianca T.
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Customer Reviews for Westerville Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Westerville Mini Storage
Bryan M.
Very friendly and helpful. Covid safe. Easy and simple. Would rent again in the future. thanks
Christopher D.
I've used this location twice now and it's fantastic!
Patrick G.
They made it easy and handled things quickly!
Joel P.
Perfect experience
LAURIE B.
Thank you so much for making my move so easy. This was a very stressful time for me and you all made it so easy and convenient. Great customer service from both employees!!
Patricia G.
Wonderful woman st front desk
Stephen C.
My truck was located inside the the locked gates of the storage area... I waited an hour before a patron of the storage unit let me in. Then I had to find another customer of the place to borrow their key code to get the truck out of the storage garage area. What a nightmare to start my moving day.
Gina S.
Absolutely nothing. I shall return the next time I need to rent, which will be soon.
Priscilla M.
The woman at the counter was professional, helpful, and most definitely focused on customer experience. She was great.
Ted B.
The place was closed when I returned the truck. There are only a few parking spots, so it wouldn't been helpful to have signage or some kind of information with instructions. The 24 hour return site was a horrible experience. It froze out kicked me back to the beginning several times.
Curtis T.
The staff was very friendly. The process was very efficient and organized. Thank you
BERNARD N.
Great service and an easy process from reservation to pickup and delivery
ILIR T.
Customer service at that location it's excellent as I have previously pick up rentals from them. Very helpful very efficient even brain the covid-19 time.
Tyler O.
It took about 5 minutes for me to get the mobile approval so that I could get the keys. I would like to see the other check list information during that time. Such as what to inspect on the vehicle so that when I am approved I'm ready to drive away.
Steven N.
The person working was awesome. The truck itself didn't have a full tank but she made sure to make me whole.
Nancy Y.
Make it clearer where to drop off the key if there is no one available when returning a rental truck. Otherwise we had a great rental experience!
Robert S.
The female who rented me the dolly was very helpful, helping me load it in the car and coming out quickly, without being asked, when I returned it to help me unload it.
Lia C.
It was an easy process with simple instructions for the mobile pickup and drop off. I would rent from here again!
MICHAEL C.
Great customer service professional Thank you
James H.
Quick and easy! Columbus to University of Cincinnati and back 3/4 tank. Will come back again.
Ryan B.
This location was closed when we returned the vehicle and it was after hours but an employee came out and was very kind and helpful. Would 100% use this location again if needed for a move.
Terry M.
Staff was friendly and professional
RAYMOND H.
Everything was ready as scheduled and equipment worked great. Customer service was helpful and efficient. Satisfied repeat customer.
Bernard N.
Overall, a really great experience
JAMES R.
The location as a lot too small for the trucks to park there so I had to park in the lot next to it. The real problems have occurred since. I turned it in after hours on the same day I rented the truck when I had a 2-day rental. I also had 139 miles and uhaul was supposed to add some for the additional distance to the new facility. When I turned in the truck they tried to charge me $33 for an 8 additional miles. Then the next day they tried to charge me $40 for an additional day. I am currently trying to challenge the charges.
MICHAEL C.
Excellent, personable service; very helpful with quick check-in & return service
sarah R.
everything
Tammie H.
Thank you for the last minute accommodations!
Marina R.
I have quite possibly received the worst customer service ever. I called the office after being on the road for 5 mins stating that I believe they had incorrectly marked how much fuel was in the truck. Looking at the gauge and looking at what was marked was 2 different things. I replenished the gas to where it was when I left the facility. I was charged a fuel charge! I go in person to plead my case. Samantha Young was nasty with me, raised her voice, talked over me, had an attitude and said I should have said something before I left. Well, I did call like 5 mins later stating my concern. The point is, I attempted to make them aware that the amount of fuel differed marked on the paperwork vs what the gauge said. Do not use this facility unless you enjoy being disrespected.
John M.
Thanks goodness staff was there even though a Sunday supposed to be closed. Uhaul return online didn't work. He took care of us Thanks should go to him
FELIX G.
good experience, good staff, easy return. thanks.
Steven S.
Nothing really
JAMES P.
We have rented a storage unit from Westerville storage for 2 yrs. and just recently purchased a home, when we needed moving equipment we decided to use Uhaul as we were moving everything out of storage anyway. Samantha made the experience. GREAT service and representation for your company. We will definitely be back!
HAROLD J.
Samantha is always pleasant to deal with, very organized, personable, very efficient.
OFELIA I.
Nothing everything was great lady was super nice great customer service
DOUGLAS S.
This was the cleanest and friendliest location I can ever recall using. Wonderful job!
Ellen K.
You did great. I just told my friends about great your service is.
Juanita C.
Keep Samantha (Westerville Mimi Storage)... she is a absolute asset to your business.
Catharine W.
I've called and opened a ticket, I was overcharged for a cleaning fee because of a bottled water, two hangers and a box. Please contact me to discuss. Thank you!@ 614-394-4641
Paul D.
Very difficult to accessing the key even with support from employee on line. We would not have gotten the key if an employee had not show up at the showroom.
Judy D.
Customer Service was personalized, store was clean, I felt safe. Great job!
Jessica M.
Thank you for working with me on adding extra time to my reservation!
Steven C.
Nothing. Very straightforward directions.
scot T.
Dog hair and dry mud inside interior
Robert W.
these guys (and lady) were great, helpful, and very personable. I would recommend them to everyone.
Jasherrell S.
The employee at the front desk just seemed really unsure of himself and any decisions he was making. Please let him know to keep that to himself as all it does is induce anxiety in customers that need help but cant trust the help being given to us since its being made so obvious that you barely have a clue to what you are doing.
Robert L.
Got a smaller truck than wanted had to make two trips which put me over mileage that I quoted then upon inspection on truck check engine light was on told guy where I picked up truck was told that was only truck available and I was already being charged for truck and never drove off lot. Was told drive truck but if it breaks down call the number on side of truck. Thankfully nothing happened other than having to make two trips instead of one
David H.
Samantha was INCREDIBLY helpful! Went above and beyond!! Moving is NEVER Fun or Easy but she made this part a breeze! Thanks again!!
Catherine L.
Very easy to return and employee was very friendly. Thanks
Rachel R.
She was incredibly friendly, helpful and informative. Truly appreciated her help and customer service to get things done quickly even though I was late for my reservation. Made everything quick and easy.
Petr J.
Great customer service.
kwana M.
This dealer is a lier and a thief. I returned van with more gas than what it had when I left. The clerk tried to convince me that I was below 5/8 although I was slightly below 3/4 of a tank. I took pics of the fuel gauge and paper that she lied on and emailed to a corporate csr who clearly saw that this clerk was dishonest. Not only did she give me a paper stating the fuel charge was $6.38, but she charged a different amount of $8.93 to my card. I plan to report this to the BBB as well, as well as cancel the card because I do not trust someone like that having access to my card number.
Daren D.
The uhaul.com return your truck was really bad. I should not have to check my own truck back in with numerous pictures. The whole thing was incredibly time consuming and very ridiculous. I was told if I didn't do it I would be charged $20 so do I get $20 to do it. If I turn in my key in the drop box and the truck is clean the rest should be up to the person checking in the truck the next business time. I should not have to go through all of these pictures of mileage, gas, truck location, and pics of the inside. This should all be done by the employees not me. If the gas, milage etc is wrong the employee will catch it. This was the worst check out process I have EVER done with uhaul. Since I did all of the check in process for your employees I should get a $20 credit on my purchase since if I didn't do it you would charge me $20 it is only fair!!!!
DETWAINE G.
N/A
Paul K.
Everything was fine
Adam S.
The woman, Samantha Young, was working on the day that I rented and returned my truck rental was phenomenal! She really made my experience wonderful, painless and I genuinely felt like I was the most important person to walk in that day! She was able to move my estimated rental return window back an hour, shared a few interesting stories and made the whole rental process sooooo easy. She was actually so nice to talk to! Her approach of customer service and her level of care is second to none! I would highly recommend! I am glad I visited this location over some of the other options around my home. Great Job Samantha! ;)
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