Everything was fine with the truck and the location. However, my reservation was screwed up three different times. I was doing an 8:00 am pickup using my mobile phone. I called the day before to ask a question and found out that wasn't what they had me scheduled for and now they didn't have a truck for me. Finally they transferred me to this wonderful person who got it all straightened out and I had a truck. It doesn't matter how good the truck or location is if you get there and your reservation is wrong. I will not rent from them again.
Stuart D
Westerville Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Westerville, OH 43081
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkAll was good. Process was easy for the most part. After hours checkout was a little tedious but better than having to bring the truck back during business hours. Like the things I was able to do online instead of spending a lot of time at the store. Location was perfect for me—a mile from one the move spots so didn’t waste time and gas/mileage just getting the truck.
Donald TThis location could definitely benefit from customer service training.
Aaron VSo freaking understanding and helpful. Glad they were able to help me out in a stressful situation!
Rodney MThank you for being so accommodating with the return of the vehicle.
Karim K