Customer Reviews for Westerville Mini Storage
(U-Haul Neighborhood Dealer)

672 reviews

5909 Westerville Rd   Westerville, OH 43081

(614) 423-6923

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 1:30 pm - 5 pm
  • Saturday:
    9 am - 2:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(614) 423-6923

5909 Westerville Rd
Westerville, OH 43081

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 1:30 pm - 5 pm
  • Saturday:
    9 am - 2:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Nothing Owner/operator was excellent and knowledgeable and very helpful and upbeat!

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

QUINTON W. 
Rating:
2.0

The pick up process by phone was severely flawed. We don't know if your systems were down, or what, but your server kept timing out with no connection. Then when we called the 800#, the recording said it would be over 90 minutes before we could connect with someone. We were on a tight timeframe already and this was not the location we had set up. Terrible experience.

David K. 
Rating:
5.0

Customer did not leave a comment.

PATINA W. 
Rating:
5.0

Customer did not leave a comment.

JODI R. 
Rating:
5.0

I have a lot of stuff with a smaller truck 15 inch I had to take two trips as opposed to one trip if you guys had a bigger truck. Great friendly service. Quick in and out. She even extended the time for several times though the date I really appreciated that. I would definitely refer to my family and friends. Thanks again.

SHARDA R. 
Rating:
5.0

Customer did not leave a comment.

Son N. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
3.0

While the equipment was clean, the truck kept having small backfires while driving at low speed. The truck should be inspected. Kind and efficient staff, and reasonable price.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

CATHY L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

The service was outstanding! The truck clean and Westerville Storage was a safe place to park my car while out with the truck.

KRISTI H. 
Rating:
5.0

Customer did not leave a comment.

Jameson R. 
Rating:
5.0

Samantha was very professional and helpful.

LLOYD B. 
Rating:
5.0

I was running late, & went on the website to extend. The website said I might have to pay a penalty if I was late. In fact there was another 10-footer available when I arrived, & no one had reserved my truck. Without going inti detail, the incorrect information on the website caused me to waste a lot of time. You should not charge a late fee for a truck that wzs available when the website said it was not.

KATHLEEN C. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Easy pickup and drop off. We'll maintained and clean truck.

Lynn A. 
Rating:
5.0

Everything was perfect. Samantha was a great help.

JULIA H. 
Rating:
5.0

There were very helpful in that location

Jaime O. 
Rating:
5.0

Customer did not leave a comment.

Corey C. 
Rating:
5.0

Customer service was wonderful Huge thank you to Bill and Samantha God Bless You

MARTHA G. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

THERESA L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

I returned the vehicle the same day but yet still check out the next day and charge.

Tevin M. 
Rating:
4.0

The truck smelled like an ash tray. It was disgusting.

Joseph C. 
Rating:
5.0

Nothing, just keep doing what you already do.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY S. 
Rating:
5.0

Nothing. Except notate whether a ramp is available on a van or not

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

SOPHIA H. 
Rating:
5.0

At the drop off? Nothing. The 'dont park in front of the gate or get a $100 fine' is complete nonsense though. Maybe don't assume people just automatically know where to park the truck and Mark areas better. Your $100 fine would never land in court, which I would sue you over if you tried to charge me.

Eric B. 
Rating:
5.0

It was not easy to figure out how to log in and start the online process to access the key box on a Sunday when no one was there. We had no response when we emailed and called the online help number. It took almost 20 minutes to get into the site.

Kathleen S. 
Rating:
5.0

Sam was great! She was helpful and tried her best to accommodate my needs.

KARLA C. 
Rating:
5.0

Customer did not leave a comment.

WALTER C. 
Rating:
5.0

I just love Samantha!! She is such a positive asset to your company and is always a delight to see and talk to. Always explains everything in such a way that you feel comfortable and informed. Plus, she's a MICHIGAN GIRL just like me!!

JUANITA S. 
Rating:
5.0

This experience made moving seem a lot less painful 💔

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

PAMELA P. 
Rating:
5.0

Customer did not leave a comment.

Gayle W. 
Rating:
5.0

Very good experience

Michael M. 
Rating:
5.0

Customer did not leave a comment.

CAROL B. 
Rating:
5.0

Customer did not leave a comment.

CARVE O. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
3.0

Customer did not leave a comment.

Sasha F. 
Rating:
5.0

Customer did not leave a comment.

ALISHA V. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
4.0

Customer did not leave a comment.

Noah B. 
Rating:
3.0

Alignment of the truck was way off and drifting to the right. Not the best truck to give for 750mile trip

KEREM P. 
Rating:
4.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN C. 
Rating:
5.0

Staff was courteous and helpful, and rental process was fast after using online check-in.

Gary G. 
Rating:
5.0

Truck was full of dog hair and stinky smell Everything was good but smell bad and dirty front passenger side full of dog hair smell too bad . Not well cleaned yet

MISHAL L. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

It was easy to sign up on my phone and pickup was so smooth!! We will rent again in the future.

Richard G. 
Rating:
4.0

The customer service was great. The truck was good. The only thing that was wrong was that they charged us for gas when we returned it with more gas then when started with. When we kicked up the truck the gas was completely empty so empty that the check engine light was on. We returned it with gas and was charged for 2 gallons. That was kind of a bad move or I would have said it was a perfect transaction.

Rachel C. 
Rating:
5.0

Customer did not leave a comment.

SHUAYB M. 
Rating:
5.0

Very well run drop off location.

Stephen M. 
Rating:
5.0

Awesome, all trucks should have a ramp though

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

MELISSIA K. 
Rating:
4.0

There needs to be a "quick start" guide that covers the functions of the controls such as the trailer towing mode, parking /emergency brake set and release and how to best adjust the mirrors for optimum view of the curb.

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

DUYANNE L. 
Rating:
5.0

Nothing, great experience from start to finish!

CORY W. 
Rating:
5.0

Very friendly

BRENDA D. 
Rating:
3.0

My pick up location was changed because the type of truck was not available at my preferred location. I was contacted and provided a new location. However the dollies I had requested were not available when I arrived and I was not notified in advance. This was a huge inconvenience.

James D. 
Rating:
3.0

The van was dirty and white pet hair was embedded in the cloth upholstery. I swept it out as best I could. Otherwise, rental was ok

DAVA R. 
Rating:
5.0

Customer did not leave a comment.

CALVIN B. 
Rating:
4.0

Customer did not leave a comment.

DELGAZIEO K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

AMY M. 
Rating:
5.0

Love this location. I have rented fro Uhaul MANY times. I have only had problems with the Morse Toad store and there policies. I will NEVER visit that location again!

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Sam and everyone there were fantastic to work with. Made it such an easy process for customers who already are stressing about the moving. Great job girls!

Susan B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Nothing at all. Everyone and everything was great!

ANNA S. 
Rating:
4.0

Customer did not leave a comment.

TERRENCE J. 
Rating:
5.0

Quick check out!

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

HENRY F. 
Rating:
5.0

Customer did not leave a comment.

CAROL C. 
Rating:
1.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Excellent location

George M. 
Rating:
5.0

It was difficult to get the van off hours because the second contact was also registered as an alternate driver - seems like this would often be the case. When we did get the confirmation call, my wife's phone was on mute, so we did not see it. Your remote support center was very responsive and immediately re-initiated a confirmation call.

Tony G. 
Rating:
5.0

Customer did not leave a comment.

Beth G. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD F. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

The app was malfunctioning and i had a lot of trouble renting and returning the equipment. I tried using a browser and the app with no help

Jeremy H. 
Rating:
4.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Great service! Thank you!

Meghan W. 
Rating:
5.0

Customer did not leave a comment.

DRAKE M. 
Rating:
5.0

Outstanding customer service! Very helpful and dependable.

Art S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Check engine light was on which made me nervous

PATRICK O. 
Rating:
5.0

The folks there were supper helpful, even advising about equipment I had rented might not be useful for this move so they took it off the bill! Great to work with, I'll use them again.

Dana W. 
No reviews have been submitted for this location.

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